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Workforce Management Jobs in Temple, TX (NOW HIRING)

InteLogix

Director of Operations

Copperas Cove, TX · On-site

$80K - $120K/yr

In addition, experience managing various project support functions such as finance, HR and recruiting, and workforce planning is required. Finally, experience leading technological innovation in the ...

Intelogix

Director of Operations

Copperas Cove, TX · On-site

$80 - $120/hr

In addition, experience managing various project support functions such as finance, HR and recruiting, and workforce planning is required. Finally, experience leading technological innovation in the ...

InGenesis

Dental Hygienist

Killeen, TX · On-site

$34 - $44.75/hr

... workforce management and clinical service delivery. Explore InGenesis to discover how our expertise, innovative strategies, and commitment to excellence are shaping the future of healthcare workforce ...

System One

Supply Chain Expert

Belton, TX · Remote

Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...

System One

Supply Chain Expert

Belton, TX · Remote

Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...

System One

Supply Chain Expert

Belton, TX · Remote

Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...

System One

Supply Chain Expert

Belton, TX · Remote

Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...

System One

Supply Chain Expert

Belton, TX · Remote

Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...

System One

Supply Chain Expert

Belton, TX · Remote

Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...

System One

Supply Chain Expert

Belton, TX · Remote

Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...

System One

Supply Chain Expert

Belton, TX · Remote

Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...

System One

Supply Chain Expert

Belton, TX · Remote

Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...

InGenesis

Oral/Max Surgery Dental Assistant

Killeen, TX · On-site

$18 - $23.25/hr

... workforce management and clinical service delivery. Explore InGenesis to discover how our expertise, innovative strategies, and commitment to excellence are shaping the future of healthcare workforce ...

InteLogix

Director of Operations

Copperas Cove, TX · On-site

$80K - $120K/yr

In addition, experience managing various project support functions such as finance, HR and recruiting, and workforce planning is required.Finally, experience leading technological innovation in the ...

MCI Careers

Call Center Operations Manager

Killeen, TX · On-site

Oversee workforce management, including scheduling and performance goal setting. * Develop strategies to ensure exceptional customer satisfaction across all interactions. * Motivate and develop teams ...

MCI Careers

Call Center Operations Manager

Killeen, TX · On-site

Oversee workforce management, including scheduling and performance goal setting. * Develop strategies to ensure exceptional customer satisfaction across all interactions. * Motivate and develop teams ...

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All JobsWorkforce Management JobsWorkforce Management Jobs in Temple, TX

Workforce Management information

See Temple, TX salary details

$23.2K

$71K

$150.5K

How much do workforce management jobs pay per year?

As of Aug 29, 2026, the average yearly pay for workforce management in Temple, TX is $70,994.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,100.00 and $85,500.00 per year, depending on experience, location, and employer.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are the key skills and qualifications needed to thrive as a workforce management professional?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What are some common challenges faced by workforce management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

Is workforce management a good career?

Workforce management is a viable career that involves coordinating staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong organizational and analytical skills and often offers opportunities for advancement in various industries. The role can provide stable employment with a focus on efficiency and operational effectiveness.

What are the most commonly searched types of Workforce Management jobs in Temple, TX?

The most popular types of Workforce Management jobs in Temple, TX are:

What are popular job titles related to Workforce Management jobs in Temple, TX?

For Workforce Management jobs in Temple, TX, the most frequently searched job titles are:

What job categories do people searching Workforce Management jobs in Temple, TX look for?

The top searched job categories for Workforce Management jobs in Temple, TX are:

What cities near Temple, TX are hiring for Workforce Management jobs?

Cities near Temple, TX with the most Workforce Management job openings:

Workforce Management jobs near you
Infographic showing various Workforce Management job openings in Temple, TX as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $70,994 per year, or $34.1 per hour.

Director of Operations

Copperas Cove, TX • On-site

InteLogix

5.3

Company rating: 5.3 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

211th of 226 rated it services

Paid breaks

Respectful managers

Uninterrupted breaks

Learn more about InteLogixexternal

$80K - $120K/yr

Full-time

Posted 15 days ago

Job description

Salary: $80,000-$120,000 per year plus incentive
Who we are:
InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.
Overview:
We are currently seeking an accomplished Director of Operations to lead our customer service operations for two large, strategic automotive customers in Copperas Cove, Texas. This position is 100% onsite. The ideal candidate will have proven success leading contact center operations including customer service and collections, as well as back-office operations such as case management and invoice processing and review. In addition, experience managing various project support functions such as finance, HR and recruiting, and workforce planning is required. Finally, experience leading technological innovation in the contact center / back-office environment (such as implementation of omnichannel communication strategies and self-service options) is highly preferred.
This role requires a multi-talented leader with deep customer care and customer experience progressive work experience to help InteLogix evolve its customer care organization internally and externally, in the United States. The ideal candidate will be obsessive about setting and achieving targets, fostering a strong team environment across agents, and thinking strategically and analytically about how the next shift in performance, efficiency, effectiveness, and strategic tactics will be made. This operations leader will be expected to connect the dots across business targets, user flows and experiences, tools/infrastructure, and operational capabilities.
Responsibilities:
Operational Management:
  • Provide direct oversight of the Contact Center and Back Office teams, including staff performance management, training and development, and scheduling.
  • Deliver weekly, monthly, and quarterly performance updates to clients, encompassing operational metrics, service delivery benchmarks, process improvements, and strategic recommendations to ensure alignment with business objectives and client expectations.
  • Implement and maintain high standards of customer service, ensuring timely and accurate resolution of inquiries and complaints.
  • Analyze call center metrics and identify opportunities for improvement in efficiency, effectiveness, and customer satisfaction.
  • Develop and implement operational plans and procedures for both the Contact Center and Back Office functions.
  • Oversee technology implementations for the Contact Center and Back Office, ensuring smooth integration and user adoption.

Financial Management:
  • Develop and manage annual budgets for the project ensuring all financial targets are achieved.
  • Implement cost-containment strategies while maintaining service excellence.
  • Conduct monthly financial reviews and reforecasts to identify areas for cost savings and revenue optimization.
  • Work closely with field FP&A team to ensure accurate financial reporting for Contact Center and Back Office activities.
  • Constantly collaborate with Workforce Management, Talent Acquisition, and Training teams to ensure quantity and quality of staffing is consistently achieved.
  • Manage P&L for the site/territory.

Program Management & Leadership:
  • Work with key internal and client stakeholders to develop and implement strategic objectives for the program.
  • Develop front line and middle management talent through targeted coaching, performance feedback, and structured development programs to build leadership capability and drive operational excellence.
  • Lead cross-functional teams including finance, HR, marketing, operations, and workforce management to achieve program goals and objectives.
  • Identify and manage risks associated with Contact Center and Back Office operations.
  • Proactively address customer concerns and complaints.
  • Foster a positive and results-oriented work environment for Contact Center and Back Office teams.
  • Provide clear and concise communication to all stakeholders, including senior management.
  • Stay abreast of industry best practices and emerging technologies in the contact center and back-office space.

Qualifications:
  • A minimum of a Bachelors' degree is preferred, or equivalent work experience.
  • 10+ years of customer care, customer service, call center operations, and/or consulting experience
  • 10+ years of experience in a people management role preferred.
  • 15+ years of experience in BPO/customer service/call-center preferred.
  • Experience in the automotive industry preferred.
  • Experience presenting to senior leadership, partnering cross-functionally, and driving change
  • Complete understanding of call center operations, vendor management, operating procedures, and performance metrics; strong knowledge of CRM, call center software tools, and cloud-based telephony.
  • Demonstrated leadership and ability to work independently with minimal direction.
  • Demonstrated ability to establish a positive working environment, coach, and guide teams.
  • Demonstrated ability developing streamlined onboarding and training programs into client programs and campaigns.
  • Established competency in creating and rolling out customer service processes, policies, and procedures.
  • Highly developed problem-solving skills and sound decision-making combined with analytical experience is required; ability to analyze data, identify issues, and implement process improvements.
  • Ability to prioritize and manage multiple priorities successfully; proven ability to manage improvement projects.

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