Oversee workforce management, including scheduling and performance goal setting. * Develop strategies to ensure exceptional customer satisfaction across all interactions. * Motivate and develop teams ...
Quick apply
Oversee workforce management, including scheduling and performance goal setting. * Develop strategies to ensure exceptional customer satisfaction across all interactions. * Motivate and develop teams ...
Director of Operations
Copperas Cove, TX · On-site
$80K - $120K/yr
In addition, experience managing various project support functions such as finance, HR and recruiting, and workforce planning is required. Finally, experience leading technological innovation in the ...
Director of Operations
Copperas Cove, TX · On-site
$80K - $120K/yr
In addition, experience managing various project support functions such as finance, HR and recruiting, and workforce planning is required. Finally, experience leading technological innovation in the ...
Director of Operations
Copperas Cove, TX · On-site
$100 - $125/hr
In addition, experience managing various project support functions such as finance, HR and recruiting, and workforce planning is required. Finally, experience leading technological innovation in the ...
Director of Operations
Copperas Cove, TX · On-site
$100 - $125/hr
In addition, experience managing various project support functions such as finance, HR and recruiting, and workforce planning is required. Finally, experience leading technological innovation in the ...
Supply Chain Expert
Belton, TX · Remote
Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...
Quick apply
Supply Chain Expert
Belton, TX · Remote
Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...
Supply Chain Expert
Belton, TX · Remote
Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...
Quick apply
Supply Chain Expert
Belton, TX · Remote
Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...
Supply Chain Expert
Belton, TX · Remote
Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...
Quick apply
Supply Chain Expert
Belton, TX · Remote
Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...
Supply Chain Expert
Belton, TX · Remote
Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...
Quick apply
Supply Chain Expert
Belton, TX · Remote
Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...
Supply Chain Expert
Belton, TX · Remote
Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...
Quick apply
Supply Chain Expert
Belton, TX · Remote
Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...
Supply Chain Expert
Belton, TX · Remote
Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...
Quick apply
Supply Chain Expert
Belton, TX · Remote
Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...
Supply Chain Expert
Belton, TX · Remote
Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...
Quick apply
Supply Chain Expert
Belton, TX · Remote
Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...
Supply Chain Expert
Belton, TX · Remote
Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...
Quick apply
Supply Chain Expert
Belton, TX · Remote
Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...
Supply Chain Expert
Belton, TX · Remote
Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...
Quick apply
Supply Chain Expert
Belton, TX · Remote
Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. * Establish scalable ...
Contact Center Manager
Killeen, TX · On-site
Drive continuous improvement initiatives across training, quality, and workforce management. * Ensure compliance with company policies, client requirements, and regulatory standards. * Prepare and ...
Contact Center Manager
Killeen, TX · On-site
Drive continuous improvement initiatives across training, quality, and workforce management. * Ensure compliance with company policies, client requirements, and regulatory standards. * Prepare and ...
Contact Center Manager
Killeen, TX · On-site
$80 - $100/hr
Drive continuous improvement initiatives across training, quality, and workforce management. * Ensure compliance with company policies, client requirements, and regulatory standards. * Prepare and ...
Contact Center Manager
Killeen, TX · On-site
$80 - $100/hr
Drive continuous improvement initiatives across training, quality, and workforce management. * Ensure compliance with company policies, client requirements, and regulatory standards. * Prepare and ...
Oversee workforce management and set clear performance goals * Develop strategies to enhance customer satisfaction across all service interactions * Motivate teams to maximize sales opportunities and ...
Oversee workforce management and set clear performance goals * Develop strategies to enhance customer satisfaction across all service interactions * Motivate teams to maximize sales opportunities and ...
Oversee workforce management and set clear performance goals * Develop strategies to enhance customer satisfaction across all service interactions * Motivate teams to maximize sales opportunities and ...
Oversee workforce management and set clear performance goals * Develop strategies to enhance customer satisfaction across all service interactions * Motivate teams to maximize sales opportunities and ...
Oversee workforce management and set clear performance goals * Develop strategies to enhance customer satisfaction across all service interactions * Motivate teams to maximize sales opportunities and ...
Oversee workforce management and set clear performance goals * Develop strategies to enhance customer satisfaction across all service interactions * Motivate teams to maximize sales opportunities and ...
Oversee workforce management and set clear performance goals * Develop strategies to enhance customer satisfaction across all service interactions * Motivate teams to maximize sales opportunities and ...
Oversee workforce management and set clear performance goals * Develop strategies to enhance customer satisfaction across all service interactions * Motivate teams to maximize sales opportunities and ...
Oversee workforce management and set clear performance goals * Develop strategies to enhance customer satisfaction across all service interactions * Motivate teams to maximize sales opportunities and ...
Quick apply
Oversee workforce management and set clear performance goals * Develop strategies to enhance customer satisfaction across all service interactions * Motivate teams to maximize sales opportunities and ...
Oversee workforce management and set clear performance goals * Develop strategies to enhance customer satisfaction across all service interactions * Motivate teams to maximize sales opportunities and ...
Oversee workforce management and set clear performance goals * Develop strategies to enhance customer satisfaction across all service interactions * Motivate teams to maximize sales opportunities and ...
Workforce Management Manager information
See Temple, TX salary details
$25.5K - $34.8K
9% of jobs
$34.8K - $44.1K
13% of jobs
$46.5K is the 25th percentile. Wages below this are outliers.
$44.1K - $53.4K
12% of jobs
$53.4K - $62.7K
9% of jobs
The median wage is $69.4K / yr.
$62.7K - $72K
9% of jobs
$72K - $81.3K
5% of jobs
$81.3K - $90.6K
4% of jobs
$90.6K - $99.9K
6% of jobs
$102.6K is the 75th percentile. Wages above this are outliers.
$99.9K - $109.2K
22% of jobs
$109.2K - $118.5K
6% of jobs
$118.5K - $127.7K
3% of jobs
$25.5K
$75.9K
$127.7K
How much do workforce management manager jobs pay per year?
As of Sep 9, 2026, the average yearly pay for workforce management manager in Temple, TX is $75,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $108,200.00 per year, depending on experience, location, and employer.
What does a workforce management manager do?
A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.
What are the key skills and qualifications needed to thrive as a workforce management manager?
To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.
What are some common challenges faced by workforce management managers, and how can they be addressed?
Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What is the difference between Workforce Management Manager vs Workforce Analyst?
| Aspect | Workforce Management Manager | Workforce Analyst |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are common | Usually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred |
| Work Environment | Leads teams, manages scheduling, forecasting, and resource allocation in call centers or service industries | Analyzes data, develops reports, and provides insights to optimize staffing and operations |
| Employer & Industry Usage | Used across call centers, retail, healthcare, and customer service industries | Common in similar industries, focusing on data analysis and reporting |
While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.
What are popular job titles related to Workforce Management Manager jobs in Temple, TX?
For Workforce Management Manager jobs in Temple, TX, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Temple, TX look for?
The top searched job categories for Workforce Management Manager jobs in Temple, TX are:
What cities near Temple, TX are hiring for Workforce Management Manager jobs?
Cities near Temple, TX with the most Workforce Management Manager job openings:
Call Center Operations Manager
Killeen, TX • On-site
MCI Careers •
Computer and Electronic Product Manufacturing • 1 - 5K employees1,001 - 5,000 employees
Full-time
Re-posted 19 days ago
Key responsibilities
Lead and mentor a team of call center supervisors overseeing inbound and outbound operations.
Monitor and manage KPIs, performance metrics, and productivity standards.
Oversee workforce management, including scheduling and performance goal setting.
Job description
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We’re seeking dynamic and experienced call center leaders to support both commercial and public sector clients. In this role, you’ll lead a team of 5–10 supervisors and be directly accountable for their performance and development.
This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities
- Lead and mentor a team of call center supervisors overseeing inbound and outbound operations.
- Coach supervisors on customer service best practices and operational excellence.
- Monitor and manage KPIs, performance metrics, and productivity standards.
- Foster a culture of accountability, continuous improvement, and high performance.
- Oversee workforce management, including scheduling and performance goal setting.
- Develop strategies to ensure exceptional customer satisfaction across all interactions.
- Motivate and develop teams to maximize sales and service opportunities.
- Ensure accurate and timely payroll submissions.
- Drive revenue and profitability growth within the call center.
- Analyze team and individual performance to identify trends and improvement areas.
- Communicate process updates and key initiatives clearly and effectively.
- Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting.
- Lead quality assurance efforts to maintain world-class service standards.
- Manage hiring, coaching, and, when necessary, termination of staff.
- Serve as a subject matter expert on client-specific operations.
- Manage remote team members as needed.
- Perform other duties as assigned.
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization.
REQUIRED QUALIFICATIONS
- Minimum 5 years of call center management experience.
- Associate’s degree or equivalent combination of education and experience.
- Strong leadership and staff development skills.
- Excellent interpersonal and communication abilities.
- Advanced proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
- Proven ability to drive performance and meet sales and service targets.
- Deep understanding of call center tools, KPIs, and SLA management.
- Effective conflict resolution skills for both customer and employee issues.
- Strong organizational, time management, and multitasking capabilities.
- Adaptability in a fast-paced, evolving environment.
- Clear, concise communication both written and verbal.
- A proactive, solution-oriented mindset with a passion for excellence.
- Ability to prioritize and execute tasks independently.
- Strong accountability and performance management skills.
About MCI Careers
Sourced by ZipRecruiter
MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.
Industry
Computer and electronic product manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Ashburn, VA, US