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Workforce Management Jobs in The Colony, TX (NOW HIRING)

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Globe Life is looking for a Workforce Management Manager to oversee forecasting, scheduling, staffing strategies, and real-time resource management for our growing Sales Agent Contact Center. You'll ...

Black Box

Workforce Management Manager

Plano, TX · On-site

... of Workforce Management (WFM) is responsible for designing, implementing, and optimizing workforce strategies that support data center operations at scale. This role ensures the right technical ...

Simmons Bank

Workforce Planning Manager

Dallas, TX

Administer and optimize the Verint workforce management platform, including forecasting, scheduling, and reporting. * Develop and maintain the retail staffing model aligned with transaction volume ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · On-site +1

Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · Remote

Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals ...

Black Box

Workforce Specialist

Plano, TX · On-site

Familiarity with ITIL, incident management, or service operations frameworks. Responsibilities: Workforce Administration - Maintain workforce tracking systems and staffing databases. - Verify ...

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All JobsWorkforce Management JobsWorkforce Management Jobs in The Colony, TX

Workforce Management information

See The Colony, TX salary details

$23.2K

$70.9K

$150.2K

How much do workforce management jobs pay per year?

As of Sep 3, 2026, the average yearly pay for workforce management in The Colony, TX is $70,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $85,300.00 per year, depending on experience, location, and employer.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are the key skills and qualifications needed to thrive as a workforce management professional?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What are some common challenges faced by workforce management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

Is workforce management a good career?

Workforce management is a viable career that involves coordinating staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong organizational and analytical skills and often offers opportunities for advancement in various industries. The role can provide stable employment with a focus on efficiency and operational effectiveness.

What are popular job titles related to Workforce Management jobs in The Colony, TX?

For Workforce Management jobs in The Colony, TX, the most frequently searched job titles are:

What job categories do people searching Workforce Management jobs in The Colony, TX look for?

The top searched job categories for Workforce Management jobs in The Colony, TX are:

What cities near The Colony, TX are hiring for Workforce Management jobs?

Cities near The Colony, TX with the most Workforce Management job openings:

Workforce Management jobs near you
Infographic showing various Workforce Management job openings in The Colony, TX as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 79% Physical, 10% Hybrid, and 11% Remote job distribution, with an average salary of $70,862 per year, or $34.1 per hour.

Manager, Workforce Management

Globe Life

Mckinney, TX • On-site

Full-time

Re-posted 9 days ago

Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

170th of 315 rated insurance

Job description

Do you enjoy turning operational data into business results?


Globe Life is looking for a Workforce Management Manager to oversee forecasting, scheduling, staffing strategies, and real-time resource management for our growing Sales Agent Contact Center.

You'll partner closely with operations leadership to ensure the right people are available at the right time while improving efficiency, service levels, and sales performance.

This is an excellent opportunity for an experienced WFM professional looking to help build a best-in-class workforce management function.


Desired Skills

  • Workforce Management leadership
  • Forecasting and capacity planning
  • Scheduling optimization
  • Real-time queue management
  • Advanced Excel
  • Power BI or Tableau preferred
  • NICE, Verint, Genesys or similar WFM systems
  • Strong analytical skills
  • Leadership experience
  • Call center experience
  • Bachelor's degree or equivalent experience

Company Description

For more than 120 years, Globe Life has helped protect working families by providing life and supplemental health insurance products across the United States. As one of the nation's largest providers of individual life insurance, Globe Life serves millions of policyholders through multiple distribution channels and is consistently recognized for its financial strength and long-term stability.

Today, Globe Life is investing in the future by building innovative sales and service operations supported by modern technology, data-driven decision making, and exceptional leadership. We're looking for professionals who enjoy solving complex challenges, leading change, and making a measurable impact on the customer experience.

What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

View All Globe Life Jobs