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Wfm Manager Jobs in Texas (NOW HIRING)

Maximus

Manager - Workforce Planning

San Antonio, TX · On-site

Essential Duties and Responsibilities: - Direct management of WFM / WFO activities and staffs in participating projects, including shared services call center. - Provide oversight of analyst ...

Black Box

Workforce Management Manager

Plano, TX · On-site

The Manager of Workforce Management (WFM) is responsible for designing, implementing, and optimizing workforce strategies that support data center operations at scale. This role ensures the right ...

Waste Management

UKG Architect

Houston, TX · On-site

Job Summary We are seeking an experienced UKG Architect to own end-to-end architecture for enterprise Workforce Management initiatives built on UKG Pro WFM. This role leads architecture, design ...

Waste Management

UKG Architect

Houston, TX · On-site

Job Summary We are seeking an experienced UKG Architect to own end-to-end architecture for enterprise Workforce Management initiatives built on UKG Pro WFM. This role leads architecture, design ...

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All JobsWfm JobsWfm Manager JobsWfm Manager Jobs in Texas

Wfm Manager information

See Texas salary details

$21.4K

$57.2K

$95.5K

How much do wfm manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for wfm manager in Texas is $57,158.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $64,300.00 per year, depending on experience, location, and employer.

What is a WFM manager?

Workforce Management (WFM) Managers are professionals responsible for overseeing staff scheduling, forecasting workload, and optimizing resource allocation within an organization. They use data analysis and specialized software to ensure that the right number of employees are available to meet business needs, particularly in customer service environments like call centers. WFM Managers play a key role in improving efficiency, reducing costs, and maintaining high service levels by balancing staffing with demand. Their responsibilities often include real-time monitoring, capacity planning, and reporting on workforce metrics.

What skills and qualifications are needed to thrive as a WFM manager?

To thrive as a WFM Manager, you need strong analytical skills, expertise in forecasting, scheduling, and capacity planning, typically supported by a degree in business, statistics, or a related field. Proficiency with WFM software like NICE, Verint, or Genesys, and certifications in workforce management tools or methodologies, are highly valued. Exceptional communication, leadership, and problem-solving abilities help you effectively lead teams and collaborate across departments. These skills and qualities are crucial to ensure optimal staffing, efficient operations, and high customer satisfaction in dynamic environments.

What are common challenges faced by a WFM manager and how can they be addressed?

One of the most common challenges for a WFM (Workforce Management) Manager is accurately forecasting staffing needs to balance operational efficiency with service quality. Fluctuating call volumes, unexpected absences, and changing business priorities can complicate scheduling. Successful WFM Managers proactively use historical data, real-time analytics, and close collaboration with operations teams to adjust plans quickly. Regular communication with both agents and leadership helps identify pain points early and implement effective solutions.

What is the difference between Wfm Manager vs Workforce Analyst?

AspectWfm ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Certified Workforce Planning Professional (CWPP) are commonUsually holds a bachelor’s degree in analytics, business, or related field; may also pursue certifications in data analysis or workforce planning
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service operationsAnalyzes data, develops reports, and provides insights to optimize workforce performance
Employer & Industry UsageFound in call centers, retail, healthcare, and other industries with large workforce management needsCommon in similar industries, focusing on data analysis to support workforce decisions

The Wfm Manager oversees the entire workforce management process, including team leadership and strategic planning, while the Workforce Analyst focuses on data analysis and reporting to inform staffing decisions. Both roles are essential in optimizing workforce efficiency but differ in scope and responsibilities.

Is a Wfm Manager a good career?

A WFM (Workforce Management) Manager is a valuable role responsible for optimizing staffing, scheduling, and resource allocation within organizations. It often requires skills in data analysis, forecasting, and use of workforce management tools, and can offer opportunities for advancement in operations and leadership. The career can be stable and rewarding for those interested in operational efficiency and team management.

Is a Wfm Manager a stressful job?

A Wfm (Workforce Management) Manager often faces stress due to managing staffing levels, meeting performance targets, and handling operational challenges. The role requires strong organizational skills and the ability to adapt to changing business needs, which can contribute to a high-pressure environment.

What are the most commonly searched types of Wfm jobs in Texas?

The most popular types of Wfm jobs in Texas are:

What are popular job titles related to Wfm Manager jobs in Texas?

For Wfm Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Wfm Manager jobs in Texas look for?

The top searched job categories for Wfm Manager jobs in Texas are:

What cities in Texas are hiring for Wfm Manager jobs?

Cities in Texas with the most Wfm Manager job openings:

Wfm Manager jobs near you
Infographic showing various Wfm Manager job openings in Texas as of August 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $57,158 per year, or $27.5 per hour.

Workforce Management WFM - Dallas, TX - Onsite

Zodiac Solutions Inc.

Dallas, TX • On-site

Other

Re-posted 10 days ago

Job description

Title:- Workforce Management Software Consultant

Location : Dallas, TX (Onsite)

Job Type:- Contract
Job Description:


An Experienced Workforce Management (WFM) Consultant with expertise in ADP Workforce Management solutions and its integration with SAP HCM and SuccessFactors is required. The ideal candidate will be responsible for designing, implementing and supporting WFM solutions, ensuring seamless integration with SAP and SuccessFactors to optimize HR and payroll processes.
Key Responsibilities:

  • Implementation and configuration of Workforce Management (WFM) solutions.
  • Analyze business requirement and design WFM solutions that align with organizational goals.
  • Ensure seamless integration with SAP HCM (Time Management, Payroll) and SuccessFactors Employee Central.
  • Design and manage real-time and batch integrations between ADP WFM, SAP HCM and SuccessFactors.
  • Work with APIs, middleware (such as SAP integration suite or Dell Boomi), and file-based interfaces.
  • Troubleshoot integration issues and ensure data consistency across systems.
  • Configure scheduling, time tracking, attendance, and leave management in WFM.
  • Ensure compliance with labor laws, union agreements and company policies.
  • Support time evaluation and payroll integration within SAP.


Qualifications:

  • 5+ years of experience in WFM software implementation, support and integration.
  • Strong expertise in WFM, integrating WFM with SAP HCM (Time & Payroll)
  • Deep understanding of time tracking, scheduling, absence management and compliance rules.
  • Strong problem-solving skills and ability to troubleshoot system and integration issues.
  • Experience with cloud based WFM solutions.
  • Experience in US Payroll.

Should you be interested, please send me a copy of your resume in word format ASAP.

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