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Workforce Management Consultant Jobs (NOW HIRING)

KPMG

Manager, Workforce Management - UKG

Dallas, TX

Minimum five years of recent relevant experience in UKG Consulting with prior Workforce Management experience * Bachelor's degree from an accredited college or university in business administration ...

KPMG

Manager, Workforce Management - UKG

Atlanta, GA · On-site

Minimum five years of recent relevant experience in UKG Consulting with prior Workforce Management experience * Bachelor's degree from an accredited college or university in business administration ...

KPMG

Manager, Workforce Management - UKG

Atlanta, GA

Minimum five years of recent relevant experience in UKG Consulting with prior Workforce Management experience * Bachelor's degree from an accredited college or university in business administration ...

KPMG

Manager, Workforce Management - UKG

Chicago, IL

Minimum five years of recent relevant experience in UKG Consulting with prior Workforce Management experience * Bachelor's degree from an accredited college or university in business administration ...

Sonsoft Inc

Workforce Analytics Consultant

Chicago, IL · On-site

Demonstrated knowledge of Workforce management and planning applications * Ability to interact with ... Note:- * This is a Corp to Corp opportunity for you or your consultant. * Only US Citizen, Green ...

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Workforce Management Consultant information

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How much do workforce management consultant jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for workforce management consultant in the United States is $62.93, according to ZipRecruiter salary data. Most workers in this role earn between $39.42 and $78.61 per hour, depending on experience, location, and employer.

What does a Workforce Management Consultant do?

A Workforce Management Consultant specializes in analyzing, optimizing, and implementing strategies to improve staffing, scheduling, and labor utilization within an organization. They assess current workforce processes, recommend technology solutions, forecast staffing needs, and help align labor resources with business goals. Their expertise helps organizations reduce costs, increase efficiency, and improve employee satisfaction. Consultants often work across industries, including retail, healthcare, and call centers, tailoring solutions to specific operational needs.

What is the difference between Workforce Management Consultant vs Workforce Analyst?

AspectWorkforce Management ConsultantWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, HR, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in data analysis, business, or related area; certifications in analytics or workforce management are beneficial
Work EnvironmentConsults with organizations, often in an advisory capacity, across various industriesWorks within organizations to analyze workforce data and optimize staffing and scheduling
Employer & Industry UsageUsed by consulting firms and large corporations to improve workforce strategiesEmployed by companies in retail, healthcare, and call centers to manage staffing and scheduling

While both roles focus on workforce optimization, a Workforce Management Consultant provides strategic advice and solutions to organizations, whereas a Workforce Analyst primarily analyzes data to support staffing decisions within a company.

How does a Workforce Management Consultant typically collaborate with different departments within an organization?

A Workforce Management Consultant frequently partners with various departments such as Human Resources, Operations, and IT to analyze staffing needs and implement effective scheduling solutions. Collaboration is key, as consultants must understand each department’s unique workflows and challenges to tailor workforce strategies that boost efficiency and employee satisfaction. Regular meetings, data sharing, and feedback sessions are common practices to ensure alignment and the successful execution of workforce initiatives. This cross-functional teamwork not only helps streamline processes but also fosters a culture of continuous improvement.

What are the key skills and qualifications needed to thrive as a Workforce Management Consultant, and why are they important?

To thrive as a Workforce Management Consultant, you need expertise in workforce planning, data analysis, and process optimization, often supported by a degree in business, human resources, or a related field. Familiarity with workforce management software (such as Kronos or Workday), advanced Excel skills, and relevant certifications like SHRM-CP or Six Sigma are typically required. Strong communication, problem-solving, and stakeholder management abilities help consultants drive change and build client trust. These skills are crucial for delivering data-driven recommendations that improve organizational efficiency and workforce productivity.
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Workforce Management Consultant jobs near you
Infographic showing various Workforce Management Consultant job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 87% Full Time, 7% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $130,896 per year, or $62.9 per hour.
Contact Center Workforce Management Analyst

Contact Center Workforce Management Analyst

Immersion Consulting

Mechanicsburg, PA • On-site

Full-time

Re-posted 26 days ago

Job description

Job Type
Full-time, Temporary
Description
The Workforce Management Analyst supports contact center operations by assisting with scheduling, staffing coordination, and performance monitoring. This role helps ensure the right resources are in place to meet service level expectations.
Immersion Consulting delivers high-quality contact center support for commercial financial services clients, with a focus on accuracy, compliance, and customer experience. Our teams operate in a structured, performance-driven environment, supporting both customers and internal stakeholders through efficient, professional service delivery.
All roles are based on site in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts).
Requirements
Key Responsibilities
Scheduling & Staffing Support
• Assist in creating and maintaining staff schedules based on forecasted demand
• Track and update schedule changes, time-off requests, and staffing adjustments
Real-Time Monitoring
• Monitor daily performance against service levels and staffing plans
• Identify variances and communicate recommended adjustments to supervisors
Reporting & Data Analysis
• Produce regular reports on schedule adherence, service levels, and performance trends
• Compare actual results to forecasts and highlight key variances
Forecasting Support
• Assist in analyzing historical data to support volume and staffing forecasts
• Maintain data accuracy within workforce management tools
Collaboration
• Partner with supervisors and leadership to support operational needs
• Communicate staffing risks or trends in a timely manner
Qualifications
Required
• 2-4 years of experience in contact center operations, workforce management, or analytics
• Strong Excel skills (e.g., pivot tables, basic formulas)
• Analytical mindset with attention to detail
Preferred
• Experience with workforce management tools
• Exposure to contact center scheduling or reporting
• Experience in high-volume environments
What Success Looks Like (6-12 Months)
• Produces accurate schedules and reliable reporting
• Effectively supports real-time operational needs
• Identifies trends that improve staffing efficiency
Growth Opportunities
• Senior WFM Analyst
• Capacity Planning / Forecasting roles
• Operations Strategy

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