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Workforce Management Analyst Jobs in Illinois (NOW HIRING)

Aspen Dental

Workforce Analyst

IL · On-site +1

$55K - $70K/yr

The Workforce Analyst will collaborate directly with the Workforce Manager to ensure service level expectations are met. ​ ​Essential Functions and Responsibilities: * Monitor queue performance ...

JellTech Consulting

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Workforce Management Specialist - Resource Planner

Chicago, IL · On-site

$33 - $35/hr

We are seeking a Workforce Management Analyst - Resource Planner to do forecasting, scheduling, and monitoring of a large Care Center team. This is a long-term several year contract opportunity with ...

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Workforce Management Analyst information

See Illinois salary details

$37.3K

$94.6K

$167.2K

How much do workforce management analyst jobs pay per year?

As of Aug 11, 2026, the average yearly pay for workforce management analyst in Illinois is $94,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $128,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What is a workforce management analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a workforce management analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a workforce management analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

Is a Workforce Management Analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and is in demand across industries such as customer service, healthcare, and retail. The role often involves data analysis, forecasting, and collaboration with management to improve operational efficiency.
More about Workforce Management Analyst jobs
What are the most commonly searched types of Workforce Management Analyst jobs in Illinois? The most popular types of Workforce Management Analyst jobs in Illinois are:
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What cities in Illinois are hiring for Workforce Management Analyst jobs? Cities in Illinois with the most Workforce Management Analyst job openings:
What are popular job titles related to Workforce Management Analyst jobs in IL? For Workforce Management Analyst jobs in IL, the most frequently searched job titles are:
Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $94,553 per year, or $45.5 per hour.

Workforce Analyst

Aspen Dental

IL • On-site, Remote

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Aspen Dental rating

6.3

Company rating: 6.3 out of 10

Based on 464 frontline employees who took The Breakroom Quiz

668th of 887 rated healthcare providers

Job description

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.​

​

As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as a Workforce Analyst and will be based remotely.​

Summary

The Workforce Analyst for Digital Design Operations is responsible for monitoring daily queue performance and Designer skilling to support our growing digital design business, which includes dentures and implants. This role will work remotely to oversee the intra-day monitoring and escalations for the Digital Design teams. The Workforce Analyst will collaborate directly with the Workforce Manager to ensure service level expectations are met.

​
​Essential Functions and Responsibilities:

  • Monitor queue performance, including escalation of concerns to Workforce and Operations Managers.

  • Skilling / reskilling of Designers in our workflow application as needed to achieve service level expectations.

  • Realtime Case reassignments, as needed.

  • Entry of intraday schedule exception entries (Absences, trainings, Meetings, etc.)

  • Monitoring and escalation of intraday schedule adherence/productivity.

  • Onboarding, Tracking and Maintenance of employee profile data (start dates, certified skills, etc.)

  • Collaborate with WFM Scheduler/Manager on volume and staffing trends.

  • Reports responsibilities.

Minimum Qualifications:

  • A minimum of 2-3 years of experience in Workforce Management, Analytics or Reporting.

  • Experience with workforce management tools and systems and their application in non-call-center environments.

  • Proven ability to collaborate across teams and functions to align workforce strategies with business objectives.

  • Excellent communication skills, with the ability to articulate complex ideas to diverse audiences.

  • Proficiency in MS Office applications, specifically Excel.

  • Familiarity with Verint Workforce Management a PLUS.

  • The ability to conduct up to 25% domestic travel.


  • Base Salary Range: $55,000 - $70,000 (Actual pay may vary based on experience, performance, and qualifications.)

  • A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.

  • If you are an applicant residing in California, please view our privacy policy here: https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees 

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