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Workforce Management Analyst Jobs in Delaware (NOW HIRING)

CAI

Management Analyst

Newark, DE · On-site

$18/hr

Management Analyst Req number: R7911 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 ...

State of Delaware

Management Analyst III

Wilmington, DE · On-site

$70K - $84K/yr

Job Requirements JOB REQUIREMENTS for Management Analyst III Applicants must have education ... We strongly encourage and seek out a workforce representative of Delaware including race, color ...

Eastridge Workforce Solutions

Onsite Manager

New Castle, DE · On-site

$67K - $72K/yr

... workforce, including employee relations, onboarding and compliance, client relationship management ... Strong organizational, analytical, and problem-solving skills. * Ability to work independently ...

Eastridge Workforce Solutions

Onsite Manager

New Castle, DE · On-site

$67K - $72K/yr

... workforce, including employee relations, onboarding and compliance, client relationship management ... Strong organizational, analytical, and problem-solving skills. * Ability to work independently ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Delaware

Workforce Management Analyst information

See Delaware salary details

$38.5K

$97.7K

$172.6K

How much do workforce management analyst jobs pay per year?

As of Jul 13, 2026, the average yearly pay for workforce management analyst in Delaware is $97,660.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What is the role of a workforce analyst?

A workforce management analyst is responsible for analyzing staffing levels, scheduling, and productivity to optimize workforce efficiency. They use data analysis tools and forecasting techniques to ensure adequate staffing and improve operational performance.

Is a WFM analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like Excel and workforce management software. It offers opportunities for career growth, analytical skill development, and can lead to roles in operations or management within various industries.

What Is a Workforce Management Analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a Workforce Management Analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a Workforce Management Analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

How to become a WFM analyst?

To become a Workforce Management (WFM) analyst, candidates typically need a bachelor's degree in business, operations, or a related field. Relevant skills include data analysis, proficiency with WFM software, and understanding of scheduling and forecasting. Gaining experience through internships or entry-level roles in operations or analytics can also be beneficial.

What is the salary of WFM analyst in Amazon?

The salary of a Workforce Management (WFM) Analyst at Amazon typically ranges from $50,000 to $80,000 per year, depending on experience, location, and level. Entry-level analysts may earn closer to the lower end, while experienced professionals or those in high-cost areas can earn higher salaries. Compensation often includes benefits such as health insurance and performance bonuses.
More about Workforce Management Analyst jobs
What are the most commonly searched types of Workforce Management Analyst jobs in Delaware? The most popular types of Workforce Management Analyst jobs in Delaware are:
What are popular job titles related to Workforce Management Analyst jobs in Delaware? For Workforce Management Analyst jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Workforce Management Analyst jobs in Delaware look for? The top searched job categories for Workforce Management Analyst jobs in Delaware are:
What are popular job titles related to Workforce Management Analyst jobs in DE? For Workforce Management Analyst jobs in DE, the most frequently searched job titles are:
Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Delaware as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 85% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $97,660 per year, or $47 per hour.
Management Analyst

Management Analyst

CAI

Newark, DE • On-site

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Management Analyst

Req number:

R7911

Employment type:

Full time

Worksite flexibility:

OnsiteWho we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Management Analyst ready to take us to the next level! If you have experience supporting Medicaid operations through process analysis, case management support and daily operational activities and are looking for your next career move, apply now.

Job Description

We are looking for a Management Analyst to support Medicaid operations through process analysis, case management support, and daily operational activities to ensure efficiency and compliance. This position will be a full-time contract and onsite role in Newark, Delaware.

What You’ll Do

  • Learn and follow federal and state laws regulations and policies related to Medicaid and public assistance programs

  • Follow all organizational and state security requirements

  • Access computer systems to obtain verifications and case information

  • Retrieve Medicaid renewals and distribute work assignments to team members

  • Transfer cases to appropriate teams as needed

  • Communicate with clients and route calls appropriately

  • Collect and manage client documentation securely in digital formats

  • Index and organize verification documents within systems

  • Track monthly metrics and present updates to leadership

  • Document case management activities using eligibility systems

  • Attend team meetings and one on ones to stay informed on process updates

  • Perform additional case management and operational support duties as needed

What You’ll Need

Required:

  • High school diploma or equivalent

  • One year of data entry experience

  • One year of customer service experience

  • Proficiency with Microsoft Office Suite

  • Strong attention to detail and organizational skills

  • Ability to analyze financial calculations

  • Strong problem solving skills

  • Strong written and verbal communication skills

  • Fluent in English

  • Ability to work independently and in a team oriented environment

  • Reliable transportation and ability to report onsite consistently

  • Ability to work a Saturday when needed

  • Ability to work fully onsite

Preferred:

  • Knowledge of Medicaid or public assistance programs

  • Bilingual communication skills

Physical Demands

  • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal state and local standards

  • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.

  • Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$18 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

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