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Workforce Management Analyst Jobs in Delaware (NOW HIRING)

BCForward

Project Manager

Newark, DE · On-site

$35 - $39/hr

Strong Excel skills, including data analysis, formulas, and reporting. * Experience building and ... and workforce management expert, to fuel the development and execution of core business and ...

Acara Solutions

Operations Analyst

Wilmington, DE · On-site +1

About Acara Solutions Acara is a premier recruiting and workforce solutions provider-we help ... Maintain responsibility for identifying, assessing, and managing risks and risk events, ensuring ...

PSG Global Solutions

Claims Analyst

Newark, DE

Company Description A top provider of outsourcing, staffing, consulting and workforce solutions ... case management system and financial controls. Works within a team environment. Associate is ...

Maximus

Cloud Analyst

Milford, DE · On-site

We invest in our workforce through training, education, and career development, empowering ... operations, lifecycle management, and performance monitoring across enterprise platforms ...

Maximus

Cloud Analyst

Seaford, DE · On-site

We invest in our workforce through training, education, and career development, empowering ... operations, lifecycle management, and performance monitoring across enterprise platforms ...

Maximus

Cloud Analyst

Smyrna, DE · On-site

We invest in our workforce through training, education, and career development, empowering ... operations, lifecycle management, and performance monitoring across enterprise platforms ...

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Showing results 1-20

All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Delaware

Workforce Management Analyst information

See Delaware salary details

$38.5K

$97.7K

$172.6K

How much do workforce management analyst jobs pay per year?

As of Jul 14, 2026, the average yearly pay for workforce management analyst in Delaware is $97,660.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What is the role of a workforce analyst?

A workforce management analyst is responsible for analyzing staffing levels, scheduling, and productivity to optimize workforce efficiency. They use data analysis tools and forecasting techniques to ensure adequate staffing and improve operational performance.

Is a WFM analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like Excel and workforce management software. It offers opportunities for career growth, analytical skill development, and can lead to roles in operations or management within various industries.

What Is a Workforce Management Analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a Workforce Management Analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a Workforce Management Analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

How to become a WFM analyst?

To become a Workforce Management (WFM) analyst, candidates typically need a bachelor's degree in business, operations, or a related field. Relevant skills include data analysis, proficiency with WFM software, and understanding of scheduling and forecasting. Gaining experience through internships or entry-level roles in operations or analytics can also be beneficial.

What is the salary of WFM analyst in Amazon?

The salary of a Workforce Management (WFM) Analyst at Amazon typically ranges from $50,000 to $80,000 per year, depending on experience, location, and level. Entry-level analysts may earn closer to the lower end, while experienced professionals or those in high-cost areas can earn higher salaries. Compensation often includes benefits such as health insurance and performance bonuses.
More about Workforce Management Analyst jobs
What are the most commonly searched types of Workforce Management Analyst jobs in Delaware? The most popular types of Workforce Management Analyst jobs in Delaware are:
What are popular job titles related to Workforce Management Analyst jobs in Delaware? For Workforce Management Analyst jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Workforce Management Analyst jobs in Delaware look for? The top searched job categories for Workforce Management Analyst jobs in Delaware are:
What are popular job titles related to Workforce Management Analyst jobs in DE? For Workforce Management Analyst jobs in DE, the most frequently searched job titles are:
Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Delaware as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 85% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $97,660 per year, or $47 per hour.
Sr Manager, Operations Analytics & Reporting

Sr Manager, Operations Analytics & Reporting

Best Egg

Wilmington, DE • On-site

$115K - $130K/yr

Full-time

Re-posted 25 days ago

Job description

The Job

We are seeking a Sr Manager, Operations Analytics & Reporting, to lead the evolution of analytics, dashboard reporting, forecasting, and performance insights across our consumer lending and customer service operations (originations, servicing, and collections).

This role is responsible for enabling clear, consistent, and actionable views of operational performance, and ensuring that analytics meaningfully supports decision-making across originations, servicing, and collections.

This leader will oversee reporting, forecasting, and analytics capabilities, ensuring alignment between business demand, operational performance, and resource planning, while establishing scalable processes for how data is defined, governed, and used across the organization.

Performance Analytics & Reporting
  • Own development of performance insights that identify drivers, risks, and opportunities across operations
  • Lead consolidation and simplification of dashboards to provide clear, focused views of performance
     
  • Partner with leadership to influence operational decisions through data-driven insights and recommendations
     
  • Develop clear performance narratives connecting data to business outcomes
  • Improve usability and adoption through best practices in reporting design and data storytelling 
Governance & Standardization
  • Own and govern definitions of key operational metrics across teams
  • Drive consistency in how metrics are calculated, presented, and interpreted
  • Establish scalable processes for reporting intake, prioritization, and change management
  • Implement appropriate controls, validation processes, and ownership structures to support data accuracy and consistency
Forecasting & Planning
  • Lead development of demand forecasts and capacity models across operations
  • Ensure forecasting is integrated with performance insights and business strategy
  • Partner with operations and workforce management to align staffing plans with demand
  • Continuously improve forecasting accuracy and responsiveness
Experience
  • 8 - 10+ years of experience in analytics, business intelligence, or operational reporting
  • Experience leading analytics and/or data visualization teams in complex, cross-functional environment
  • Experience supporting operational functions such as loan origination / servicing, call center, processing or similar high-volume environments
  • Experience in financial services, fintech, or other data-intensive industries strongly preferred
Capabilities
  • Ability to simplify complex reporting environments into clear, streamlined, and actionable outputs
  • Strong ability to translate business needs into clear, structured reporting and insights
  • Experience establishing metric definitions, reporting frameworks, and governance practices
  • Demonstrated success improving reporting clarity, consistency, and adoption
  • Strong balance of strategic thinking and hands-on execution
Technical Skills
  • Experience with BI tools such as Power BI or similar platforms
  • Strong understanding of SQL, SAS, data modeling, and data warehousing concepts
  • Familiarity with Snowflake data environments
What Success Looks Like
  • Stakeholders have clear, consistent views of operational performance
  • Reporting is trusted, intuitive, actionable, and streamlined to support efficient decision-making
  • Forecasting and capacity models are accurate and inform planning decisions
  • The team operates with focus, prioritization, and high standards of quality
  • Analytics directly influences operational performance, decision-making, and business outcomes
$115,000 - $130,000 a year
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