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Workforce Management Analyst Jobs in Delaware (NOW HIRING)

PSG Global Solutions

Claims Analyst

Newark, DE · On-site

Company Description A top provider of outsourcing, staffing, consulting and workforce solutions ... case management system and financial controls. Works within a team environment. Associate is ...

Arete Technologies, Inc.

Business Analyst

Dover, DE · On-site

... workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in ... manage Zika related initiatives. This phase will focus on gathering business requirements and ...

Securitas Technology

Financial Analyst

Wilmington, DE · Hybrid

Experience presenting to executive management teams * Experience in fast-change environments Skills ... a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Delaware

Workforce Management Analyst information

See Delaware salary details

$38.5K

$97.7K

$172.6K

How much do workforce management analyst jobs pay per year?

As of Jun 9, 2026, the average yearly pay for workforce management analyst in Delaware is $97,660.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What Is a Workforce Management Analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a Workforce Management Analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a Workforce Management Analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.
More about Workforce Management Analyst jobs
What are popular job titles related to Workforce Management Analyst jobs in Delaware? For Workforce Management Analyst jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Workforce Management Analyst jobs in Delaware look for? The top searched job categories for Workforce Management Analyst jobs in Delaware are:
What are popular job titles related to Workforce Management Analyst jobs in DE? For Workforce Management Analyst jobs in DE, the most frequently searched job titles are:
Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Delaware as of June 2026, with employment types broken down into 1% Locum Tenens, 89% Full Time, 8% Part Time, 1% Contract, and 1% Nights. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $97,660 per year, or $47 per hour.

Workforce Development and Community Education Operations Manager

Employment at Delaware Technical Community College

Dover, DE • On-site

$76K/yr

Full-time

Posted 21 days ago

Job description

Position Information
Position Title Workforce Development and Community Education Operations Manager Position Number 86891 Position Type Regular Full-Time Hiring Location Office of the President-Dover, DE Contact Phone Number 302-857-1104 Contact Email Address oophr@dtcc.edu Work Location Owens Campus-Georgetown, DE Position Specific Details
This position is based on-site at the Seaford Innovation Center, with occasional travel to other Delaware Tech locations for meetings, training sessions, or other assigned responsibilities.
Work hours may be adjusted to meet operational needs, including providing support for students during evening classes or special events.
Salary $76,676
Classification Information
Classification Title Workforce Development and Community Education Operations Manager Job Code 3039 (FT), 3539 (PT) FLSA Exempt Position Pay Grade B/C 20 Position Type Full-Time Summary Statement

An incumbent supports the director of Workforce Development and Community Education by providing leadership and management for staff and activities, including budget administration for conducting performance-based training programs and tuition-based programs through grants and contracts with private and public agencies.

Nature and Scope

A class incumbent typically reports to an administrative supervisor and supervises subordinate personnel. A significant aspect of this work is budget administration, department-wide program development, and department-wide resource sharing.

Principal Accountabilities

An incumbent may perform any combination of the below listed accountabilities:

1. Provides leadership and management for staff and activities and/or events in the Workforce Development and Community Education Division. Administers the operational budget and coordinates fiscal operations and accounting for assigned Workforce Development and Community Education units.

2. Selects, trains, and supervises a team of instructors, educational training specialists, counselors, program managers, program developers, and support staff.

3. Oversees multiple training programs.

4. Researches current trends in continuing education. Coordinates the development of new certificate programs and course offerings to include identifying potential partners, negotiating with potential vendors as well as locating potential funding sources.

5. Secures contracts from private and public sector agencies to support the mission of the department.

6. Implements and supervises program and class evaluation process to ensure program certification and/or funding.

7. Oversees department marketing functions, including fostering community relationships and building awareness of programming to area businesses, industries, community agencies, local government, etc.

8. Facilitates the design of professional development and training activities for department and division staff.

9. Interacts with campus and collegewide divisions to capitalize on the range of opportunities for program growth and customer satisfaction.

10. Provides leadership for assigned Workforce Development and Community College campus events.

11. Performs other related duties as required.

Knowledge Skills and Abilities

Knowledge of College and campus operations, policies, practices, and procedures.
Knowledge of budget administration.
Knowledge of management and supervision.
Strong writing, organizational, and analytical skills.
Excellent interpersonal and communication skills.
Skill in planning and organizing.
Ability to communicate effectively orally ad in writing.
Ability to be creative.
Ability to establish and maintain effective working relationships with the community and other College staff.
Ability to effectively communicate and relate to a diverse population in a multicultural environment.

Minimum Qualifications

Bachelor's degree in a relevant field.
Five (5) years of relevant experience, including management and supervision; or equivalent additional years of education.

Rev. 07/01/15

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