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Workforce Management Analyst Jobs in Delaware (NOW HIRING)

BCForward

Agility Product Lead

Wilmington, DE · On-site

$55 - $60/hr

Leverages data and analytics to develop thoughtful insights, identify root causes, and recommend ... and workforce management expert, to fuel the development and execution of core business and ...

Elevance Health

Actuarial Analyst III

Wilmington, DE · Hybrid

Actuarial Analyst III Actuarial Analyst III Location: This role requires associates to be in-office ... a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager ...

JP Morgan Chase

Trade Lifecycle Analyst

Newark, DE · On-site

Manage cash movements into and out of client accounts, ensuring accurate allocation and ... workforce are directly linked to our success. We are an equal opportunity employer and place a high ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Delaware

Workforce Management Analyst information

See Delaware salary details

$38.5K

$97.7K

$172.6K

How much do workforce management analyst jobs pay per year?

As of Jun 10, 2026, the average yearly pay for workforce management analyst in Delaware is $97,660.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What Is a Workforce Management Analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a Workforce Management Analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a Workforce Management Analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.
More about Workforce Management Analyst jobs
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What job categories do people searching Workforce Management Analyst jobs in Delaware look for? The top searched job categories for Workforce Management Analyst jobs in Delaware are:
What are popular job titles related to Workforce Management Analyst jobs in DE? For Workforce Management Analyst jobs in DE, the most frequently searched job titles are:
Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Delaware as of June 2026, with employment types broken down into 1% Locum Tenens, 89% Full Time, 8% Part Time, 1% Contract, and 1% Nights. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $97,660 per year, or $47 per hour.
Leader of Data Analytics: People and Culture (Human Resources)

Leader of Data Analytics: People and Culture (Human Resources)

CSC (Corporation Service Company)

Wilmington, DE • On-site

Full-time

PTO

Posted 16 days ago

Job description

Leader of Data Analytics: People and Culture (Human Resources)

Hybrid-Wilmington, DE

Monday through Friday 8:00 a.m. - 5:00 p.m.

Position Summary:

We are seeking a Leader of Data Analytics who excels at translating complex data into actionable insights that drive business strategy and inform talent decisions. The ideal candidate will have deep expertise in advanced data analysis and consistently demonstrate the ability to deliver impactful, executive-ready insights that enable stakeholders to make informed, strategic decisions that support organizational growth.
The Leader of Data Analytics translates complex enterprise and workforce data into clear, actionable insights that inform business and talent strategy. This role leverages advanced analytics to deliver executiveready insights that enable informed decisionmaking and support organizational growth.

Some of the things you will be doing:

Deliver Strategic, DataDriven Insights

Lead endtoend analytical efforts, including problem framing, data sourcing and validation, methodology design, and insight generation. Translate complex analyses into clear, compelling, executivelevel insights and recommendations that directly influence business strategy. Ensure transparency and repeatability through documented methodologies, assumptions, and limitations.

Partner CrossFunctionally to Enable DecisionMaking

Partner with stakeholders across business units, HR, and Finance to understand priorities and align analytics to strategic objectives. Establish scalable processes for intake, prioritization, and delivery of analytics requests, ensuring insights are clearly communicated and integrated into planning and decisionmaking.

Advance Workforce & HR Analytics

Drive proactive workforce and talent analytics to identify trends, risks, and opportunities. Deliver actionable insights across core talent processes-including performance management, succession planning, and workforce planning-to inform HR and enterprise strategy.

Innovate Through Advanced Analytics & AI

Lead adoption of advanced analytics, AI, and machine learning to uncover insights and support predictive and prescriptive decisionmaking. Clearly articulate the value, impact, and limitations of advanced analytical approaches to stakeholders.

Ensure Data Governance, Privacy & Compliance

Establish and promote best practices for data access, governance, and security. Ensure compliance with GDPR and other data privacy regulations while supporting responsible, strategic use of data.

What technical skills, experience, and qualifications do you need?

  • 10+ years of progressive experience in analytics, data, and business strategy within large, complex organizations; HR analytics experience strongly preferred
  • Demonstrated ability to connect data to business outcomes and drive action through executivelevel communication
  • Advanced proficiency with SQL and data visualization tools (e.g., Tableau, Power BI, Domo, Denodo); OTBI experience a plus
  • Experience applying AI and machine learning to workforce or enterprise data
  • Strong knowledge of data privacy regulations, data governance, and security practices

Key Attributes

  • Strong analytical rigor and business judgment
  • Collaborative mindset and proven crossfunctional effectiveness
  • Clear communicator able to translate complexity into action
  • Strategic, solutionoriented thinker
  • Selfstarter with a track record of endtoend ownership
  • Passion for talent strategy and advancing analytics as a driver of business impact

#LI-SP1

#INDP

#CSC #CSCCAREERS #DATAANALYTICS

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. 

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

At CSC, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.
  • CSC is a great place to work with smart and dedicated people.
  • We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
  • We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
  • Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
  • CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
  • As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

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