1

Workforce Management Analyst Jobs in Alberta (NOW HIRING)

We embrace the unique identities, experiences and perspectives of our workforce, reflecting the ... The Project Controls Analyst reports to the Manager, Project Support - DA and plays a key role in ...

Management of schedule modifications * Monitor and control the scheduling email inbox. * Manage ... a workforce planning department (asset) * Proficiency in Nice-WFM, Verrint, Cisco and Avaya ...

Workforce Management (WFM), call recording, and analytics; AI/ML capabilities * Hands-on experience with API integrations (REST/SOAP) and microservices architecture * Experience integrating Genesys ...

We embrace the unique identities, experiences and perspectives of our workforce, reflecting the ... The Project Controls Analyst II reports to the Manager, Project Support - DA and plays a key role ...

Payworks is a leading workforce management solutions provider and multi-year winner of the Canada ... Analysts and Team Leads to define project scope, establish timelines and milestones, and allocate ...

Payworks is a leading workforce management solutions provider and multi-year winner of the Canada ... Strong analytical and problem-solving skills with the ability to manage multiple priorities ...

Showing results 41-60

Workforce Management Analyst information

See Alberta salary details

$12

$30

$52

How much do workforce management analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for workforce management analyst in Alberta is $30.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $36.78 per hour, depending on experience, location, and employer.

What is a workforce management analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a workforce management analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

How does a workforce management analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

Is a Workforce Management Analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and is in demand across various industries such as customer service, healthcare, and retail.

What are popular job titles related to Workforce Management Analyst jobs in Alberta?

For Workforce Management Analyst jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Workforce Management Analyst jobs in Alberta look for?

The top searched job categories for Workforce Management Analyst jobs in Alberta are:

What are popular job titles related to Workforce Management Analyst jobs in AB?

For Workforce Management Analyst jobs in AB, the most frequently searched job titles are:

Infographic showing various Workforce Management Analyst job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $62,592 per year, or $30.1 per hour.

Health and Benefits Financial Analyst

Willis Towers Watson (WTW)

Calgary, AB • On-site

Full-time

Medical, Dental, Life

Re-posted 5 days ago


Willis Towers Watson rating

8.3

Company rating: 8.3 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

37th of 150 rated financial services


Job description

As a Health & Benefits Financial Analyst you will support a wide variety of projects involving the design, funding, measurement, and financial analysis of the full spectrum of employer health and benefit programs including medical, dental, life, disability, voluntary benefits, etc., and will contribute to a client's benefits strategy through managing the entire carrier procurement and negotiation process.  

You will serve as key team member on select projects, interface with client service teams and global delivery centers to contribute to analyses and client deliverables, ensuring quality standards are met. You will have the opportunity to significantly grow your health and benefits business acumen as well as your financial, project management, negotiation, and communication skills by working on cutting edge projects alongside leaders in the industry.

The Role

  • Play an active support role in multiple client teams developing financial analyses, outputs and client deliverables across a regional team as well as project management.
  • Develop working proficiency of core financial, actuarial and analytics theories, models and tools.
  • Support accurate and reliable claim reporting and financial modeling to guide client decisions.
  • Deepen knowledge of all broad-based benefit programs (e.g., health care, pharmacy, wellbeing, life, disability, voluntary benefits, etc.)
  • Develop and assist with financial modeling of benefit plan designs, cost avoidance/funding strategies, and budget projections and rate/contribution development 
  • Take responsibility for execution of specific tasks that contribute to financial, analytical and placement deliverables for clients, with guidance and adherence to stated deadlines. 
  • Manage follow-up questions/request from the carriers/vendors
  • Collect, summarize and analyze proposal findings; support negotiations, make recommendations for finalist carriers, and communication to carriers
  • Design and manage placement (renewal/marketing) deliverables with a strict adherence to stated deadlines 
  • Increase efficiency within client teams by identifying ways to improve processes 
  • Build relationships internally and collaborate effectively on cross-functional teams 
  • Partner with Global Delivery Centers and Client Service teams to deliver superior project management.
  • Comply with internal excellence and compliance requirements 
  • Contribute to the development of new intellectual capital

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Requirements

  • 2+ years' experience dealing with the financials of health and benefit plans, ideally gained in a benefit consulting/brokerage firm or at a health insurance company, preferred; alternatively, some exposure to, and interest in, health and benefits plans
  • Well organized, detail oriented and strong project management skills
  • Strong analytics capabilities with an ability to identify inconsistencies in data, identify and resolve complex issues
  • Passion for solving problems and sharing solutions 
  • Excellent written and verbal communication skills
  • Proven ability to manage multiple projects simultaneously
  • Self-starter attitude and ability to establish priorities, work independently with limited supervision and as part of a team
  • Excellent Microsoft Office skills, particularly in Excel and PowerPoint
  • Provincial Life and Health license required within 180 days of joining 
  • Relevant financial experience and/or Bachelors or Master's degree in mathematics, statistics, finance, public health, health management, actuarial science or any other major with significant quantitative course work

Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.

This job posting is an advertisement for an existing vacancy.

Equal Opportunity Employer 

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

-


What Willis Towers Watson employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom