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Workforce Management Analyst Jobs in Alberta (NOW HIRING)

Payworks Inc.

Implementation Specialist

Calgary, AB · Hybrid

  • Medical

  • Retirement

  • PTO

Payworks is a leading workforce management solutions provider and multi-year winner of the Canada ... Excellent analytical and problem-solving skills, with the ability to effectively leverage available ...

Turner & Townsend

PMO Resource Analyst

Calgary, AB

  • Medical

  • Dental

  • Retirement

You are a resourceful and highly organized workforce planning, resourcing, or recruitment ... As PMO Resource Analyst, Major Projects , you will be involved in: Major Project Mobilization ...

SAIT

Senior Financial Compensation Analyst

Calgary, AB · Hybrid

CA$90K - CA$100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The position provides workforce and compensation analysis, insights, and recommendations to support labour cost management, organizational effectiveness, workforce planning, and institutional ...

Civeo

Systems Analyst

Edmonton International Airport, AB

  • Medical

  • Dental

  • Vision

  • Life

As a global workforce accommodation specialist, we help individuals maintain healthy, productive ... Reporting to the Senior Manager, Global IT and Cybersecurity Operations, you will be responsible ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Alberta

Workforce Management Analyst information

See Alberta salary details

$12

$30

$52

How much do workforce management analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for workforce management analyst in Alberta is $30.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $36.78 per hour, depending on experience, location, and employer.

What is a workforce management analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a workforce management analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

How does a workforce management analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

Is a Workforce Management Analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and is in demand across various industries such as customer service, healthcare, and retail.
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Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $62,592 per year, or $30.1 per hour.

Senior Workforce Management Analyst

Wawanesa Insurance

Calgary, AB • Hybrid

CA$85K - CA$115K/yr

Full-time, Part-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job ID: 10186 


Employment Type: New Role 

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Calgary, AB; Edmonton, AB; Toronto (North York), ON. 

Working Business Language: English 
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $85,000 - $115,000.  Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.


Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

Working under minimal supervision, the Senior Workforce Management Analyst plays a key role in enabling Wawanesa to meet its operational objectives through accurate workforce forecasting, planning, and performance analysis. This role serves as a senior planner within the Workforce Management team, applying statistical methods and structured planning approaches to develop forecasts, capacity plans, and datadriven recommendations across various operations. 

The Senior Analyst collaborates closely with leaders at all levels-from supervisors to vice presidents-to ensure workforce plans align with operational needs and strategic priorities. This role also contributes to enterprise workforce optimization by providing insights that improve resource utilization, service performance, and operational efficiency. Through clear communication and strong analytical support, the Senior Workforce Management Analyst helps inform decisionmaking and advance a performancebased, datadriven culture at Wawanesa. 

Job Responsibilities 
  • Design, maintain, and continuously improve Workforce Management planning processes to deliver accurate forecasts for contact center and backoffice operations across various operations. 
  • Lead the development, maintenance, and refinement of FTE forecasts by analyzing business drivers, seasonality, and operational trends as required. 
  • Conduct scenario planning and impact analysis to support operational and strategic decisionmaking. 
  • Monitor performance against workforce plans and provide insights and recommendations to improve accuracy, outcomes, and resource utilization. 
  • Apply service level, occupancy, productivity, and shrinkage metrics in forecasting, reporting, and workforce optimization analysis across contact center and backoffice environments. 
  • Lead workforce optimization analyses by evaluating staffing patterns, workload distribution, productivity, and service performance to identify opportunities that improve efficiency and service delivery. 
  • Develop, maintain, and present workforce dashboards, KPI reporting, forecasttoactuals, and performance summaries, translating complex data into clear, actionable insights. 
  • Partner with operational leaders and crossfunctional teams to incorporate business requirements and drivers into workforce plans and forecasts. 
  • Coach and support peers and stakeholders on forecasting methodologies, reporting practices, and interpretation of workforce insights. 
  • Lead annual FTE budgeting activities and conduct scenario and impact analyses. 
  • Maintain current knowledge of Workforce Management methodologies, practices, and industry trends. 
  • Perform other duties as required. 
Qualifications
  • Undergraduate degree in Statistics, Mathematics, Finance, Data Science, or a related discipline; equivalent experience considered. 
  • 3-5 years of experience in Workforce Management, workforce analytics, or operational planning within insurance, financial services, or a service-driven environment in both contact center and back-office environments. 
  • Strong expertise in forecasting, capacity planning, scenario analysis, and application of Workforce Management metrics across contact center and back-office functions. 
  • Advanced proficiency in Excel, Power Query, SQL, and Power BI; experience using Workforce Management platforms such as Genesys Cloud. 
  • Experience applying advanced analytical techniques (e.g., Python, R, statistical or scenario-based modeling); exposure to advanced simulation techniques is an asset. 
  • Strong analytical, problemsolving, and criticalthinking skills, with the ability to interpret complex information and connect workforce insights to broader business objectives and operational implications. 
  • Effective communication and influencing skills, able to work independently and collaboratively in a fastpaced environment, manage multiple priorities, and remain committed to continuous learning and best practices. 
  • Ability to leverage AI and emerging technologies to support analysis, forecasting, and optimization is required. 


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

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