1

Wfm Manager Jobs (NOW HIRING)

WFM Specialist I

Franklin, TN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a WFM Specialist I at Wellpath, you will hold a pivotal position in enhancing workforce planning ... Your primary responsibilities will encompass tasks such as scheduling, position management, and ...

New

Gusto is looking for a senior, technically minded workforce management planner who can design and ... Design scalable AI-enabled WFM workflows across forecasting, scheduling, and intraday functions.

North America Contact Center Shared Services is seeking a Workforce Management Lead, serving as the primary subject matter expert for WFM strategy, tooling, and operational excellence and day-to-day ...

WFM Specialist I

Franklin, TN · On-site

$22.75 - $30.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

How you make a difference As a WFM Specialist I at Wellpath, you will hold a pivotal position in ... Your primary responsibilities will encompass tasks such as scheduling, position management, and ...

Global client has a long-term, remote need for a strong UKG Pro WFM Consultant with strong Time ... Manage integrations, should have some data skills, testing skills. * Nice to have: APAC experience ...

Manager, CX BPO, WFM & Programs

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As the Manager, CX BPO, WFM & Programs, you are responsible for ensuring the high caliber of work and service across the onshore Customer Experience team and our offshore partners. You will also ...

Analyst, Provider Team Capacity

$71K - $90K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Analyzes data signals to identify recurring operational gaps, providing the WFM Manager with actionable insights for long-term staffing adjustments. * Data Integrity: Ensures all workforce data ...

Analyst, Provider Team Capacity

Concord, NC

$71K - $90K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Analyzes data signals to identify recurring operational gaps, providing the WFM Manager with actionable insights for long-term staffing adjustments. * Data Integrity: Ensures all workforce data ...

WFM Specialist I Hourly

Franklin, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

How you make a difference As a WFM Specialist I at Wellpath, you will hold a pivotal position in ... Your primary responsibilities will encompass tasks such as scheduling, position management, and ...

Showing results 41-60

Wfm Manager information

See salary details

$23K

$61.4K

$102.5K

How much do wfm manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for wfm manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a WFM manager?

Workforce Management (WFM) Managers are professionals responsible for overseeing staff scheduling, forecasting workload, and optimizing resource allocation within an organization. They use data analysis and specialized software to ensure that the right number of employees are available to meet business needs, particularly in customer service environments like call centers. WFM Managers play a key role in improving efficiency, reducing costs, and maintaining high service levels by balancing staffing with demand. Their responsibilities often include real-time monitoring, capacity planning, and reporting on workforce metrics.

What is the difference between Wfm Manager vs Workforce Analyst?

AspectWfm ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Certified Workforce Planning Professional (CWPP) are commonUsually holds a bachelor’s degree in analytics, business, or related field; may also pursue certifications in data analysis or workforce planning
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service operationsAnalyzes data, develops reports, and provides insights to optimize workforce performance
Employer & Industry UsageFound in call centers, retail, healthcare, and other industries with large workforce management needsCommon in similar industries, focusing on data analysis to support workforce decisions

The Wfm Manager oversees the entire workforce management process, including team leadership and strategic planning, while the Workforce Analyst focuses on data analysis and reporting to inform staffing decisions. Both roles are essential in optimizing workforce efficiency but differ in scope and responsibilities.

What are common challenges faced by a WFM manager and how can they be addressed?

One of the most common challenges for a WFM (Workforce Management) Manager is accurately forecasting staffing needs to balance operational efficiency with service quality. Fluctuating call volumes, unexpected absences, and changing business priorities can complicate scheduling. Successful WFM Managers proactively use historical data, real-time analytics, and close collaboration with operations teams to adjust plans quickly. Regular communication with both agents and leadership helps identify pain points early and implement effective solutions.

What skills and qualifications are needed to thrive as a WFM manager?

To thrive as a WFM Manager, you need strong analytical skills, expertise in forecasting, scheduling, and capacity planning, typically supported by a degree in business, statistics, or a related field. Proficiency with WFM software like NICE, Verint, or Genesys, and certifications in workforce management tools or methodologies, are highly valued. Exceptional communication, leadership, and problem-solving abilities help you effectively lead teams and collaborate across departments. These skills and qualities are crucial to ensure optimal staffing, efficient operations, and high customer satisfaction in dynamic environments.

What is the role of a Wfm Manager?

A Wfm (Workforce Management) Manager oversees staffing, scheduling, and resource allocation to ensure optimal team performance and service levels. They analyze data, use workforce management tools, and coordinate with other departments to meet operational goals efficiently.

Is a Wfm Manager career stressful?

A WFM (Workforce Management) Manager role can be stressful due to the need to balance staffing levels, meet performance targets, and handle operational challenges. The job often requires strong analytical skills, attention to detail, and the ability to adapt to changing business needs, which can contribute to work-related stress.

Is a Wfm Manager a good career?

A WFM (Workforce Management) Manager is a valuable role responsible for optimizing staffing, scheduling, and resource allocation within organizations, often requiring skills in data analysis and workforce planning tools. It offers opportunities for advancement in operations and leadership, with a typical focus on improving efficiency and service levels. The role can be stable and well-compensated, especially in industries like customer service, healthcare, and technology.
More about Wfm Manager jobs

What cities are hiring for Wfm Manager jobs?

Cities with the most Wfm Manager job openings:

What are the most commonly searched types of Wfm jobs?

The most popular types of Wfm jobs are:

What states have the most Wfm Manager jobs?

States with the most job openings for Wfm Manager jobs include:

Infographic showing various Wfm Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New


Wellpath rating

7.2

Company rating: 7.2 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

349th of 887 rated healthcare providers


Job description

• Make a difference every day in the lives of the underserved
• Join a mission driven organization with a people first culture
• Excellent career growth opportunities


Join us and find a career that supports:
• Caring for overlooked, underserved, and vulnerable patients
• Diversity, equity, inclusion, and belonging
• Autonomy in a warm team environment
• Growth and training

Perks and Benefits
In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing including:
• DailyPay, receive your money as you earn it!
• Tuition Assistance and dependent Scholarships
• Employee Assistance Program (EAP) including free counseling and health coaching
• Company paid life insurance
• Tax free Health Spending Accounts (HSA)
• Wellness program featuring fitness memberships and product discounts
• Preferred banking partnership and discounted rates for home and auto loans

*Eligibility for perks and benefits varies based on employee type and length of service. 


Now is your moment to make a difference in the lives of the underserved.

If there is one unifying characteristic of everyone on our team, it is the deep desire to make a difference by helping society's most vulnerable and often overlooked individuals. Every day we have the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most. For those whose calling it is to serve others, now is your moment to join our mission to provide quality care to every patient with compassion, collaboration, and innovation, to live our mantra to “Always Do The Right Thing!”, and to collectively do our part to heal the world, one patient at a time.

Wellpath sees hundreds of thousands of unique individuals in their facilities month over month and a very large percent of those individuals receive direct clinical care, which includes lives saved by Narcan. 

We offer ongoing training and development opportunities for licensed and unlicensed healthcare team members, and have best in class clinical resources for training, education, and point of care support.


As a WFM Specialist I at Wellpath, you will hold a pivotal position in enhancing workforce planning and management. Your primary responsibilities will encompass tasks such as scheduling, position management, and forecasting, all aimed at maximizing the efficient utilization of Wellpath's workforce management platforms. This role is essential for ensuring the seamless operation of our workforce, contributing to the overall success of our organization.


  • Collaborate with site leadership and the WFM team to optimize resources through position management and scheduling, ensuring adequate coverage.
  • Assist in administering workforce management software and tools, providing first-level support to site leadership for WFM tasks.
  • Monitor and report on workforce performance, collecting and analyzing data to support forecasting and capacity planning efforts.
  • Contribute to continuous improvement initiatives for workforce management processes, providing statistical reports to managers as needed.
  • Maintain accurate records and documentation related to workforce activities and provide support to higher-level WFM specialists when required.

Education

  • High school diploma or equivalent.
  • Associate degree in business administration, health care administration, or related field preferred.

Experience

  • Medical or Correctional industry knowledge/experience mandatory.
  • 1-2 years of Site Administrative experience, or equivalent, preferred.
  • Direct staff scheduling experience preferred.
  • UKG, Salesforce, ServiceNow experience preferred

Licenses/Certifications

  • None Required

We are committed to fostering, cultivating, and preserving a culture of uniqueness.

We celebrate a variety of backgrounds and are committed to creating an inclusive environment for all employees.

We encourage you to apply! If you are excited about a role but your experience doesn’t seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.

Deadline to apply to this position is contingent upon applicant volume. Those positions located in Colorado will have a specific deadline posted in the job description.

We are an Affirmative Action Employer in accordance with applicable state and local laws.


What Wellpath employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom