The WFM Systems Project Manager is responsible for the administration, optimization, and strategic development of workforce management systems used to forecast, schedule, and monitor staffing across ...
The WFM Systems Project Manager is responsible for the administration, optimization, and strategic development of workforce management systems used to forecast, schedule, and monitor staffing across ...
The WFM Systems Project Manager is responsible for the administration, optimization, and strategic development of workforce management systems used to forecast, schedule, and monitor staffing across ...
The WFM Systems Project Manager is responsible for the administration, optimization, and strategic development of workforce management systems used to forecast, schedule, and monitor staffing across ...
Butcher - Full Time
$15.50 - $29.20/hr
Checks product to make sure it meets WFM quality standards. * Maintains sampling program ... Ability to follow directions and procedures; effective time management and organization skills.
Butcher - Full Time
$15.50 - $29.20/hr
Checks product to make sure it meets WFM quality standards. * Maintains sampling program ... Ability to follow directions and procedures; effective time management and organization skills.
Checks product to make sure it meets WFM quality standards. * Maintains sampling program ... Ability to follow directions and procedures; effective time management and organization skills.
Checks product to make sure it meets WFM quality standards. * Maintains sampling program ... Ability to follow directions and procedures; effective time management and organization skills.
Butcher - Full Time
$16.50 - $30.20/hr
Checks product to make sure it meets WFM quality standards. * Maintains sampling program ... Ability to follow directions and procedures; effective time management and organization skills.
Butcher - Full Time
$16.50 - $30.20/hr
Checks product to make sure it meets WFM quality standards. * Maintains sampling program ... Ability to follow directions and procedures; effective time management and organization skills.
Checks product to make sure it meets WFM quality standards. * Maintains sampling program ... Ability to follow directions and procedures; effective time management and organization skills.
Checks product to make sure it meets WFM quality standards. * Maintains sampling program ... Ability to follow directions and procedures; effective time management and organization skills.
Retail General Manager
Springfield, VA · On-site +1
$58K - $70K/yr
The General Manager will also manage a service driven team to ensure a simple, human and bold ... For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ...
Retail General Manager
Springfield, VA · On-site +1
$58K - $70K/yr
The General Manager will also manage a service driven team to ensure a simple, human and bold ... For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ...
Licensed Assistant Manager
Charlottesville, VA · On-site
$27 - $37/hr
A Visionworks Licensed Optical Supervisor/ Assistant Manager is a leader of self and supporter of ... For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ...
Licensed Assistant Manager
Charlottesville, VA · On-site
$27 - $37/hr
A Visionworks Licensed Optical Supervisor/ Assistant Manager is a leader of self and supporter of ... For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ...
Retail General Manager
Springfield, VA · On-site
$58K - $70K/yr
The General Manager will also manage a service driven team to ensure a simple, human and bold ... For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ...
Retail General Manager
Springfield, VA · On-site
$58K - $70K/yr
The General Manager will also manage a service driven team to ensure a simple, human and bold ... For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ...
Retail General Manager
Springfield, VA · On-site +1
$58K - $70K/yr
The General Manager will also manage a service driven team to ensure a simple, human and bold ... For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ...
Retail General Manager
Springfield, VA · On-site +1
$58K - $70K/yr
The General Manager will also manage a service driven team to ensure a simple, human and bold ... For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ...
Retail General Manager
Springfield, VA · On-site
$59 - $71/hr
The General Manager will also manage a service driven team to ensure a simple, human and bold ... For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ...
New
Retail General Manager
Springfield, VA · On-site
$59 - $71/hr
The General Manager will also manage a service driven team to ensure a simple, human and bold ... For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ...
New
Senior Workforce Analytics Analyst
Virginia Beach, VA · Hybrid
$80K - $124K/yr
We are committed to operational excellence and leveraging cutting-edge workforce management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact ...
New
Senior Workforce Analytics Analyst
Virginia Beach, VA · Hybrid
$80K - $124K/yr
We are committed to operational excellence and leveraging cutting-edge workforce management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact ...
New
All positions must strive to support WFM core values and goals, promote national, regional, and ... managing inventory. * Demonstrated decision-making ability, leadership skills, and ability to ...
All positions must strive to support WFM core values and goals, promote national, regional, and ... managing inventory. * Demonstrated decision-making ability, leadership skills, and ability to ...
Senior Workforce Analytics Analyst
Fredericksburg, VA · Hybrid
$80K - $124K/yr
We are committed to operational excellence and leveraging cutting-edge workforce management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact ...
New
Senior Workforce Analytics Analyst
Fredericksburg, VA · Hybrid
$80K - $124K/yr
We are committed to operational excellence and leveraging cutting-edge workforce management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact ...
New
All positions must strive to support WFM core values and goals, promote national, regional, and ... managing inventory. * Demonstrated decision-making ability, leadership skills, and ability to ...
All positions must strive to support WFM core values and goals, promote national, regional, and ... managing inventory. * Demonstrated decision-making ability, leadership skills, and ability to ...
All positions must strive to support WFM core values and goals, promote national, regional, and ... managing inventory. * Demonstrated decision-making ability, leadership skills, and ability to ...
All positions must strive to support WFM core values and goals, promote national, regional, and ... managing inventory. * Demonstrated decision-making ability, leadership skills, and ability to ...
All positions must strive to support WFM core values and goals, promote national, regional, and ... managing inventory. * Demonstrated decision-making ability, leadership skills, and ability to ...
All positions must strive to support WFM core values and goals, promote national, regional, and ... managing inventory. * Demonstrated decision-making ability, leadership skills, and ability to ...
Engineer II - UKG
VA · On-site
Gather requirements, develop and test key UKG Pro WFM modules * Follow change management processes for all changes to production systems * Work to integrate key business and HR processes in UKG Pro ...
Engineer II - UKG
VA · On-site
Gather requirements, develop and test key UKG Pro WFM modules * Follow change management processes for all changes to production systems * Work to integrate key business and HR processes in UKG Pro ...
Engineer II - UKG
Richmond, VA · On-site
$89 - $133/hr
Gather requirements, develop and test key UKG Pro WFM modules * Follow change management processes for all changes to production systems * Work to integrate key business and HR processes in UKG Pro ...
Engineer II - UKG
Richmond, VA · On-site
$89 - $133/hr
Gather requirements, develop and test key UKG Pro WFM modules * Follow change management processes for all changes to production systems * Work to integrate key business and HR processes in UKG Pro ...
Engineer II - UKG
Richmond, VA · On-site
$88K - $133K/yr
Gather requirements, develop and test key UKG Pro WFM modules * Follow change management processes for all changes to production systems * Work to integrate key business and HR processes in UKG Pro ...
Engineer II - UKG
Richmond, VA · On-site
$88K - $133K/yr
Gather requirements, develop and test key UKG Pro WFM modules * Follow change management processes for all changes to production systems * Work to integrate key business and HR processes in UKG Pro ...
Wfm Manager information
See Virginia salary details
$22.8K - $30K
4% of jobs
$30K - $37.1K
10% of jobs
$42.9K is the 25th percentile. Wages below this are outliers.
$37.1K - $44.3K
14% of jobs
$44.3K - $51.5K
16% of jobs
The median wage is $57.6K / yr.
$51.5K - $58.6K
7% of jobs
$58.6K - $65.8K
10% of jobs
$69.4K is the 75th percentile. Wages above this are outliers.
$65.8K - $73K
29% of jobs
$73K - $80.1K
4% of jobs
$80.1K - $87.3K
3% of jobs
$87.3K - $94.5K
1% of jobs
$94.5K - $101.6K
2% of jobs
$22.8K
$60.8K
$101.6K
How much do wfm manager jobs pay per year?
As of Sep 4, 2026, the average yearly pay for wfm manager in Virginia is $60,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $68,400.00 per year, depending on experience, location, and employer.
What is a WFM manager?
Workforce Management (WFM) Managers are professionals responsible for overseeing staff scheduling, forecasting workload, and optimizing resource allocation within an organization. They use data analysis and specialized software to ensure that the right number of employees are available to meet business needs, particularly in customer service environments like call centers. WFM Managers play a key role in improving efficiency, reducing costs, and maintaining high service levels by balancing staffing with demand. Their responsibilities often include real-time monitoring, capacity planning, and reporting on workforce metrics.
What skills and qualifications are needed to thrive as a WFM manager?
To thrive as a WFM Manager, you need strong analytical skills, expertise in forecasting, scheduling, and capacity planning, typically supported by a degree in business, statistics, or a related field. Proficiency with WFM software like NICE, Verint, or Genesys, and certifications in workforce management tools or methodologies, are highly valued. Exceptional communication, leadership, and problem-solving abilities help you effectively lead teams and collaborate across departments. These skills and qualities are crucial to ensure optimal staffing, efficient operations, and high customer satisfaction in dynamic environments.
What are common challenges faced by a WFM manager and how can they be addressed?
One of the most common challenges for a WFM (Workforce Management) Manager is accurately forecasting staffing needs to balance operational efficiency with service quality. Fluctuating call volumes, unexpected absences, and changing business priorities can complicate scheduling. Successful WFM Managers proactively use historical data, real-time analytics, and close collaboration with operations teams to adjust plans quickly. Regular communication with both agents and leadership helps identify pain points early and implement effective solutions.
What is the difference between Wfm Manager vs Workforce Analyst?
| Aspect | Wfm Manager | Workforce Analyst |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, operations, or related field; certifications like Certified Workforce Planning Professional (CWPP) are common | Usually holds a bachelor’s degree in analytics, business, or related field; may also pursue certifications in data analysis or workforce planning |
| Work Environment | Leads teams, manages scheduling, forecasting, and resource allocation in call centers or service operations | Analyzes data, develops reports, and provides insights to optimize workforce performance |
| Employer & Industry Usage | Found in call centers, retail, healthcare, and other industries with large workforce management needs | Common in similar industries, focusing on data analysis to support workforce decisions |
The Wfm Manager oversees the entire workforce management process, including team leadership and strategic planning, while the Workforce Analyst focuses on data analysis and reporting to inform staffing decisions. Both roles are essential in optimizing workforce efficiency but differ in scope and responsibilities.
Is a Wfm Manager a good career?
A WFM (Workforce Management) Manager is a valuable role responsible for optimizing staffing, scheduling, and resource allocation within organizations. It often requires skills in data analysis, forecasting, and use of workforce management tools, and can offer opportunities for advancement in operations and leadership. The career can be stable and rewarding for those interested in operational efficiency and team management.
Is a Wfm Manager a stressful job?
A Wfm (Workforce Management) Manager often faces stress due to managing staffing levels, meeting performance targets, and handling operational challenges. The role requires strong organizational skills and the ability to adapt to changing business needs, which can contribute to a high-pressure environment.
What are the most commonly searched types of Wfm jobs in Virginia?
The most popular types of Wfm jobs in Virginia are:
What are popular job titles related to Wfm Manager jobs in Virginia?
For Wfm Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Wfm Manager jobs in Virginia look for?
The top searched job categories for Wfm Manager jobs in Virginia are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 24 days ago
Dollar Tree rating
4.5
Based on 2,541 frontline employees who took The Breakroom Quiz
37th of 39 rated national retailers
Job description
The WFM Systems Project Manager is responsible for the administration, optimization, and strategic development of workforce management systems used to forecast, schedule, and monitor staffing across the organization. This role ensures that WFM technology supports business goals, drives operational efficiency, and provides accurate and actionable workforce insights. The ideal candidate will have deep knowledge of WFM platforms, computer programming language, strong analytical skills, and the ability to lead system implementations and upgrades.
Principal Duties and Responsibilities - Primary responsibilities listed in order of importance
Minimum Requirements/Qualifications - Summary of knowledge, experience and education required.
Start Rate = $105,000-$118,500 based on experience plus 20% bonus and equity.
The company offers Health, Dental, & Vision, a flexible spending account, life and disability insurance benefits, a 401k plan, PTO, paid holidays annually, and an employee stock purchase plan.
Our success is a team effort -
when we reach our goals, you'll be eligible for a yearly bonus!
Your Perks and Benefits:
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
Who We Are:
At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value - it's what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities.
We see an exciting path forward as our company continues to grow and transform - and we know that this path starts with you.
Join our team today and discover The Value of You.
Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Full time
500 Volvo Parkway,Chesapeake,Virginia 23320
Workforce Management
Dollar Tree
Principal Duties and Responsibilities - Primary responsibilities listed in order of importance
- Oversee the configuration, maintenance, and performance of WFM systems (e.g., Legion/Compass).
- Partner with internal teams (e.g., IT, Operations, HR) to align WFM systems with business needs.
- Lead implementation and upgrade projects for WFM technologies.
- Ensure data accuracy across forecasting, scheduling, real-time adherence (RTA), and reporting functions.
- Troubleshoot system issues and serve as the escalation point for WFM technology concerns.
- Design and deliver dashboards and reports for executive leadership and operations.
- Train WFM analysts and end-users on system functionality and best practices.
- Optimize system processes and recommend automation opportunities to improve productivity.
- Maintain system documentation, including configuration guides and SOPs.
- Ensure compliance with internal policies and external regulations (e.g., labor laws, data security).and group level.
- Serve as a training resource for other analysts and business partners.
Minimum Requirements/Qualifications - Summary of knowledge, experience and education required.
- Bachelor's degree in business, Information Systems, Operations, or related field (or equivalent experience).
- 5+ years of experience in workforce management or contact center operations.
- 2+ years managing WFM systems or leading WFM technology initiatives.
- Proficiency in one or more WFM platforms (e.g., Legoin/Compass)
- Proficiency in scripting or programming languages such as: SQL - for data querying, reporting, and troubleshooting. Python - for automation, data manipulation, and custom integrations. JavaScript - for custom UI logic or platform integrations (if applicable).
- Strong understanding of forecasting, scheduling, and real-time adherence. Excellent analytical and problem-solving skills.
- Strong communication and stakeholder management skills. Preferred: Experience with integrations between WFM systems and HR Systems.
- Project management experience or certification (e.g., PMP, Agile).
- Knowledge of SQL, Excel, or BI tools (e.g., Power BI, Tableau).
Start Rate = $105,000-$118,500 based on experience plus 20% bonus and equity.
The company offers Health, Dental, & Vision, a flexible spending account, life and disability insurance benefits, a 401k plan, PTO, paid holidays annually, and an employee stock purchase plan.
Our success is a team effort -
when we reach our goals, you'll be eligible for a yearly bonus!
Your Perks and Benefits:
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
- Employee Assistance Program
- Retirement plans with matching contribution
- Employee Stock Purchase Program
- Educational Assistance
- Access to PerkSpot, an employee discount platform for goods and services
- And much more!
Who We Are:
At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value - it's what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities.
We see an exciting path forward as our company continues to grow and transform - and we know that this path starts with you.
Join our team today and discover The Value of You.
Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Full time
500 Volvo Parkway,Chesapeake,Virginia 23320
Workforce Management
Dollar Tree
What Dollar Tree employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Dollar Tree
Sourced by ZipRecruiter
With Dollar Tree and Family Dollar, we put value front and center for our customers. We do this by providing our customers with quality merchandise, amazing values, convenience, and a fun shopping experience. Whether you’re looking for the thrill of the hunt at Dollar Tree or shopping for your favorite brands at Family Dollar, you’re sure to find savings on a great selection of merchandise in our stores.
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Chesapeake, VA, US