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Wfm Manager Jobs in Virginia (NOW HIRING)

Carmax

Engineer II - UKG

Richmond, VA · On-site

$88K - $133K/yr

Gather requirements, develop and test key UKG Pro WFM modules * Follow change management processes for all changes to production systems * Work to integrate key business and HR processes in UKG Pro ...

CarMax, Inc.

Engineer II - UKG

VA · On-site

Gather requirements, develop and test key UKG Pro WFM modules * Follow change management processes for all changes to production systems * Work to integrate key business and HR processes in UKG Pro ...

Whole Foods Market

Department Manager

Fairfax, VA · On-site

$23.60 - $42.50/hr

All positions must strive to support WFM core values and goals, promote national, regional, and ... Advanced knowledge of products, buying, pricing, merchandising, and inventory management. * Food ...

Whole Foods Market

Department Manager

Vienna, VA · On-site

$23.60 - $42.50/hr

All positions must strive to support WFM core values and goals, promote national, regional, and ... Advanced knowledge of products, buying, pricing, merchandising, and inventory management. * Food ...

Whole Foods Market

Prep Cook

Glen Allen, VA · On-site

$15 - $24.40/hr

All positions must strive to support WFM core values and goals, promote national, regional, and ... Ability to follow directions and procedures; effective time management and organization skills.

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Wfm Manager information

See Virginia salary details

$22.8K

$60.8K

$101.6K

How much do wfm manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for wfm manager in Virginia is $60,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $68,400.00 per year, depending on experience, location, and employer.

What is a WFM manager?

Workforce Management (WFM) Managers are professionals responsible for overseeing staff scheduling, forecasting workload, and optimizing resource allocation within an organization. They use data analysis and specialized software to ensure that the right number of employees are available to meet business needs, particularly in customer service environments like call centers. WFM Managers play a key role in improving efficiency, reducing costs, and maintaining high service levels by balancing staffing with demand. Their responsibilities often include real-time monitoring, capacity planning, and reporting on workforce metrics.

What is the difference between Wfm Manager vs Workforce Analyst?

AspectWfm ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Certified Workforce Planning Professional (CWPP) are commonUsually holds a bachelor’s degree in analytics, business, or related field; may also pursue certifications in data analysis or workforce planning
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service operationsAnalyzes data, develops reports, and provides insights to optimize workforce performance
Employer & Industry UsageFound in call centers, retail, healthcare, and other industries with large workforce management needsCommon in similar industries, focusing on data analysis to support workforce decisions

The Wfm Manager oversees the entire workforce management process, including team leadership and strategic planning, while the Workforce Analyst focuses on data analysis and reporting to inform staffing decisions. Both roles are essential in optimizing workforce efficiency but differ in scope and responsibilities.

What are common challenges faced by a WFM manager and how can they be addressed?

One of the most common challenges for a WFM (Workforce Management) Manager is accurately forecasting staffing needs to balance operational efficiency with service quality. Fluctuating call volumes, unexpected absences, and changing business priorities can complicate scheduling. Successful WFM Managers proactively use historical data, real-time analytics, and close collaboration with operations teams to adjust plans quickly. Regular communication with both agents and leadership helps identify pain points early and implement effective solutions.

What skills and qualifications are needed to thrive as a WFM manager?

To thrive as a WFM Manager, you need strong analytical skills, expertise in forecasting, scheduling, and capacity planning, typically supported by a degree in business, statistics, or a related field. Proficiency with WFM software like NICE, Verint, or Genesys, and certifications in workforce management tools or methodologies, are highly valued. Exceptional communication, leadership, and problem-solving abilities help you effectively lead teams and collaborate across departments. These skills and qualities are crucial to ensure optimal staffing, efficient operations, and high customer satisfaction in dynamic environments.

What is the role of a Wfm Manager?

A Wfm (Workforce Management) Manager oversees staffing, scheduling, and resource allocation to ensure optimal team performance and service levels. They analyze data, use workforce management tools, and coordinate with other departments to meet operational goals efficiently.

Is a Wfm Manager career stressful?

A WFM (Workforce Management) Manager role can be stressful due to the need to balance staffing levels, meet performance targets, and handle operational challenges. The job often requires strong analytical skills, attention to detail, and the ability to adapt to changing business needs, which can contribute to work-related stress.

Is a Wfm Manager a good career?

A WFM (Workforce Management) Manager is a valuable role responsible for optimizing staffing, scheduling, and resource allocation within organizations, often requiring skills in data analysis and workforce planning tools. It offers opportunities for advancement in operations and leadership, with a typical focus on improving efficiency and service levels. The role can be stable and well-compensated, especially in industries like customer service, healthcare, and technology.
What are the most commonly searched types of Wfm jobs in Virginia? The most popular types of Wfm jobs in Virginia are:
What are popular job titles related to Wfm Manager jobs in Virginia? For Wfm Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Wfm Manager jobs in Virginia look for? The top searched job categories for Wfm Manager jobs in Virginia are:
Wfm Manager jobs near you
Infographic showing various Wfm Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $60,825 per year, or $29.2 per hour.

UKG PRO WFM Time Keeping Senior Consultant

Deloitte

Mclean, VA • On-site

$106K - $129K/yr

Full-time

Re-posted 23 days ago

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

45th of 150 rated financial services

Job description

UKG PRO WFM Time Keeping Senior Consultant

Deloitte's Human Capital practice helps organizations address the changing nature of work, workforce, and workplace. We bring sector experience and cross-domain insight to help clients solve complex workforce challenges and align talent strategies to business priorities. As a UKG PRO WFM Time Keeping Senior Consultant - Functional Transformation, you will support clients in designing and implementing workforce management solutions that help improve business operations and workforce experiences.

Recruiting for this role ends on 06/11/2027.

Work you'll do

As a UKG PRO WFM Time Keeping Senior Consultant on the HR Strategy & Technology team, you will be responsible for:

  • Implementing UKG Pro Workforce Management Timekeeping modules, including Time and Attendance, Leave, Accruals, Attestation, and Boomi integration support
  • Supporting full lifecycle workforce management implementations, including business analysis, functional specification, system configuration, design, testing, cutover, and hypercare
  • Gathering and documenting business requirements through workshops, discovery sessions, and client meetings
  • Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs
  • Serving clients across industries such as healthcare, consumer, and manufacturing

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to provide clear guidance to others

The team

Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.

Qualifications

Required:

  • Bachelor's degree or equivalent
  • 4+ years of experience in human resources and workforce management functions and processes
  • 4+ years of experience implementing UKG Pro Workforce Management Timekeeping, including Time and Attendance, Leave, Accruals, Attestation, and Boomi integration layer support
  • 4+ years of experience working across the full lifecycle of a workforce management implementation, including business analysis, functional specification, system configuration, design, testing, cutover, and hypercare
  • 4+ years of experience leading requirements gathering workshops and facilitating client meetings
  • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Preferred:

  • Experience working in a consulting environment
  • Experience implementing human resources information systems other than UKG Pro Workforce Management
  • Experience serving clients in healthcare, consumer, Retail, Hospitality, or manufacturing industries

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $116,200 to $229,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Deloitte is committed to providing reasonable accommodations for people with disabilities.  If you require a reasonable accommodation to participate in the recruiting process, please direct your inquires to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.  

For more information about Human Capital, visit our landing page at:

https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-human-capital-consulting-jobs.html

#HCFY27, #HRSTFY27


Qualifications:

UKG PRO WFM Time Keeping Senior Consultant

Deloitte's Human Capital practice helps organizations address the changing nature of work, workforce, and workplace. We bring sector experience and cross-domain insight to help clients solve complex workforce challenges and align talent strategies to business priorities. As a UKG PRO WFM Time Keeping Senior Consultant - Functional Transformation, you will support clients in designing and implementing workforce management solutions that help improve business operations and workforce experiences.

Recruiting for this role ends on 06/11/2027.

Work you'll do

As a UKG PRO WFM Time Keeping Senior Consultant on the HR Strategy & Technology team, you will be responsible for:

  • Implementing UKG Pro Workforce Management Timekeeping modules, including Time and Attendance, Leave, Accruals, Attestation, and Boomi integration support
  • Supporting full lifecycle workforce management implementations, including business analysis, functional specification, system configuration, design, testing, cutover, and hypercare
  • Gathering and documenting business requirements through workshops, discovery sessions, and client meetings
  • Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs
  • Serving clients across industries such as healthcare, consumer, and manufacturing

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to provide clear guidance to others

The team

Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.

Qualifications

Required:

  • Bachelor's degree or equivalent
  • 4+ years of experience in human resources and workforce management functions and processes
  • 4+ years of experience implementing UKG Pro Workforce Management Timekeeping, including Time and Attendance, Leave, Accruals, Attestation, and Boomi integration layer support
  • 4+ years of experience working across the full lifecycle of a workforce management implementation, including business analysis, functional specification, system configuration, design, testing, cutover, and hypercare
  • 4+ years of experience leading requirements gathering workshops and facilitating client meetings
  • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Preferred:

  • Experience working in a consulting environment
  • Experience implementing human resources information systems other than UKG Pro Workforce Management
  • Experience serving clients in healthcare, consumer, Retail, Hospitality, or manufacturing industries

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $116,200 to $229,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Deloitte is committed to providing reasonable accommodations for people with disabilities.  If you require a reasonable accommodation to participate in the recruiting process, please direct your inquires to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.  

For more information about Human Capital, visit our landing page at:

https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-human-capital-consulting-jobs.html

#HCFY27, #HRSTFY27


Education:Bachelor's DegreeEmployment Type:

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