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Wfm Manager Jobs (NOW HIRING)

Wellpath

WFM Specialist I Hourly

Franklin, TN · On-site

Overview As a WFM Specialist I at Wellpath, you will hold a pivotal position in enhancing workforce planning and management. Your primary responsibilities will encompass tasks such as scheduling ...

New

TaskUs

WFM - Supervisor (RTM)

Novi, MI · On-site

$50K - $74K/yr

You will report directly to the WFM RTA Manager and help execute the overarching workforce strategy. Because this role supports dynamic, high-stakes environments, we are specifically looking for ...

CYNET SYSTEMS

WFM Pro UKG Lead

Issaquah, WA · On-site

$57 - $62/hr

Experience with UKG Pro WFM (Dimensions) implementations and enhancements. * 10+ years of ... understand workforce management requirements and translate them into scalable solutions.

Sarian, Inc.

UKG Pro WFM Solution Architect

OR · On-site +1

$59 - $77.75/hr

Expert in UKG Pro WFM modules, including Timekeeper, Accruals, Scheduling, Forecasting, Dell Boomi, and Device Manager. Skilled in customizing these modules to meet specific client needs and improve ...

TaskUs

WFM - Supervisor (RTM)

Novi, MI

$50K - $74K/yr

You will report directly to the WFM RTA Manager and help execute the overarching workforce strategy. Because this role supports dynamic, high-stakes environments, we are specifically looking for ...

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ · On-site

North America Contact Center Shared Services is seeking a Workforce Management Lead, serving as the primary subject matter expert for WFM strategy, tooling, and operational excellence and day-to-day ...

Wellpath

WFM Specialist I

Franklin, TN · On-site

How you make a difference As a WFM Specialist I at Wellpath, you will hold a pivotal position in ... Your primary responsibilities will encompass tasks such as scheduling, position management, and ...

New

Chubb

WFM Lead, NA Contact Center

O Fallon, MO · On-site

North America Contact Center Shared Services is seeking a Workforce Management Lead, serving as the primary subject matter expert for WFM strategy, tooling, and operational excellence and day-to-day ...

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Wfm Manager information

See salary details

$23K

$61.4K

$102.5K

How much do wfm manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for wfm manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a WFM manager?

Workforce Management (WFM) Managers are professionals responsible for overseeing staff scheduling, forecasting workload, and optimizing resource allocation within an organization. They use data analysis and specialized software to ensure that the right number of employees are available to meet business needs, particularly in customer service environments like call centers. WFM Managers play a key role in improving efficiency, reducing costs, and maintaining high service levels by balancing staffing with demand. Their responsibilities often include real-time monitoring, capacity planning, and reporting on workforce metrics.

What is the difference between Wfm Manager vs Workforce Analyst?

AspectWfm ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Certified Workforce Planning Professional (CWPP) are commonUsually holds a bachelor’s degree in analytics, business, or related field; may also pursue certifications in data analysis or workforce planning
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service operationsAnalyzes data, develops reports, and provides insights to optimize workforce performance
Employer & Industry UsageFound in call centers, retail, healthcare, and other industries with large workforce management needsCommon in similar industries, focusing on data analysis to support workforce decisions

The Wfm Manager oversees the entire workforce management process, including team leadership and strategic planning, while the Workforce Analyst focuses on data analysis and reporting to inform staffing decisions. Both roles are essential in optimizing workforce efficiency but differ in scope and responsibilities.

What are common challenges faced by a WFM manager and how can they be addressed?

One of the most common challenges for a WFM (Workforce Management) Manager is accurately forecasting staffing needs to balance operational efficiency with service quality. Fluctuating call volumes, unexpected absences, and changing business priorities can complicate scheduling. Successful WFM Managers proactively use historical data, real-time analytics, and close collaboration with operations teams to adjust plans quickly. Regular communication with both agents and leadership helps identify pain points early and implement effective solutions.

What skills and qualifications are needed to thrive as a WFM manager?

To thrive as a WFM Manager, you need strong analytical skills, expertise in forecasting, scheduling, and capacity planning, typically supported by a degree in business, statistics, or a related field. Proficiency with WFM software like NICE, Verint, or Genesys, and certifications in workforce management tools or methodologies, are highly valued. Exceptional communication, leadership, and problem-solving abilities help you effectively lead teams and collaborate across departments. These skills and qualities are crucial to ensure optimal staffing, efficient operations, and high customer satisfaction in dynamic environments.

What is the role of a Wfm Manager?

A Wfm (Workforce Management) Manager oversees staffing, scheduling, and resource allocation to ensure optimal team performance and service levels. They analyze data, use workforce management tools, and coordinate with other departments to meet operational goals efficiently.

Is a Wfm Manager career stressful?

A WFM (Workforce Management) Manager role can be stressful due to the need to balance staffing levels, meet performance targets, and handle operational challenges. The job often requires strong analytical skills, attention to detail, and the ability to adapt to changing business needs, which can contribute to work-related stress.

Is a Wfm Manager a good career?

A WFM (Workforce Management) Manager is a valuable role responsible for optimizing staffing, scheduling, and resource allocation within organizations, often requiring skills in data analysis and workforce planning tools. It offers opportunities for advancement in operations and leadership, with a typical focus on improving efficiency and service levels. The role can be stable and well-compensated, especially in industries like customer service, healthcare, and technology.
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Wfm Manager jobs near you
Infographic showing various Wfm Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

Workforce Management WFM - Dallas, TX - Onsite

Zodiac Solutions Inc.

Dallas, TX • On-site

Other

Re-posted 18 days ago

Job description

Title:- Workforce Management Software Consultant

Location : Dallas, TX (Onsite)

Job Type:- Contract
Job Description:


An Experienced Workforce Management (WFM) Consultant with expertise in ADP Workforce Management solutions and its integration with SAP HCM and SuccessFactors is required. The ideal candidate will be responsible for designing, implementing and supporting WFM solutions, ensuring seamless integration with SAP and SuccessFactors to optimize HR and payroll processes.
Key Responsibilities:

  • Implementation and configuration of Workforce Management (WFM) solutions.
  • Analyze business requirement and design WFM solutions that align with organizational goals.
  • Ensure seamless integration with SAP HCM (Time Management, Payroll) and SuccessFactors Employee Central.
  • Design and manage real-time and batch integrations between ADP WFM, SAP HCM and SuccessFactors.
  • Work with APIs, middleware (such as SAP integration suite or Dell Boomi), and file-based interfaces.
  • Troubleshoot integration issues and ensure data consistency across systems.
  • Configure scheduling, time tracking, attendance, and leave management in WFM.
  • Ensure compliance with labor laws, union agreements and company policies.
  • Support time evaluation and payroll integration within SAP.


Qualifications:

  • 5+ years of experience in WFM software implementation, support and integration.
  • Strong expertise in WFM, integrating WFM with SAP HCM (Time & Payroll)
  • Deep understanding of time tracking, scheduling, absence management and compliance rules.
  • Strong problem-solving skills and ability to troubleshoot system and integration issues.
  • Experience with cloud based WFM solutions.
  • Experience in US Payroll.

Should you be interested, please send me a copy of your resume in word format ASAP.

Apply