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Wfm Manager Jobs (NOW HIRING)

Sarian, Inc.

UKG Pro WFM Solution Architect

OR · On-site +1

$59 - $77.75/hr

Expert in UKG Pro WFM modules, including Timekeeper, Accruals, Scheduling, Forecasting, Dell Boomi, and Device Manager. Skilled in customizing these modules to meet specific client needs and improve ...

CYNET SYSTEMS

Verint WFM Business Analyst

Seattle, WA · On-site

$55 - $60/hr

Analyze workforce management requirements and translate business needs into effective Verint WFM solutions. * Develop and maintain forecasting models to predict contact volumes, workload demand, and ...

New

Monograph

WFM Capacity & Analytics Planner

Las Vegas, NV · On-site

$105 - $129/hr

Gusto is looking for a senior, technically minded workforce management planner who can design and ... Design scalable AI-enabled WFM workflows across forecasting, scheduling, and intraday functions.

Maximus

Manager - Workforce Planning

San Antonio, TX · On-site

Essential Duties and Responsibilities: - Direct management of WFM / WFO activities and staffs in participating projects, including shared services call center. - Provide oversight of analyst ...

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ · On-site

North America Contact Center Shared Services is seeking a Workforce Management Lead, serving as the primary subject matter expert for WFM strategy, tooling, and operational excellence and day-to-day ...

Chubb

WFM Lead, NA Contact Center

O Fallon, MO · On-site

North America Contact Center Shared Services is seeking a Workforce Management Lead, serving as the primary subject matter expert for WFM strategy, tooling, and operational excellence and day-to-day ...

Gusto, Inc.

WFM Capacity & Analytics Planner

Denver, CO · On-site +1

$98K - $121K/yr

Gusto is looking for a senior, technically minded workforce management planner who can design and ... Design scalable AI-enabled WFM workflows across forecasting, scheduling, and intraday functions.

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ · Remote

North America Contact Center Shared Services is seeking a Workforce Management Lead, serving as the primary subject matter expert for WFM strategy, tooling, and operational excellence and day-to-day ...

Cloud Talent

UKG Pro WFM Consultant

Atlanta, GA · Remote

Global client has a long-term, remote need for a strong UKG Pro WFM Consultant with strong Time ... Manage integrations, should have some data skills, testing skills. * Nice to have: APAC experience ...

Wellpath

WFM Specialist I

Franklin, TN · On-site

$22.75 - $30.75/hr

How you make a difference As a WFM Specialist I at Wellpath, you will hold a pivotal position in ... Your primary responsibilities will encompass tasks such as scheduling, position management, and ...

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Wfm Manager information

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$23K

$61.4K

$102.5K

How much do wfm manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for wfm manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a WFM manager?

Workforce Management (WFM) Managers are professionals responsible for overseeing staff scheduling, forecasting workload, and optimizing resource allocation within an organization. They use data analysis and specialized software to ensure that the right number of employees are available to meet business needs, particularly in customer service environments like call centers. WFM Managers play a key role in improving efficiency, reducing costs, and maintaining high service levels by balancing staffing with demand. Their responsibilities often include real-time monitoring, capacity planning, and reporting on workforce metrics.

What skills and qualifications are needed to thrive as a WFM manager?

To thrive as a WFM Manager, you need strong analytical skills, expertise in forecasting, scheduling, and capacity planning, typically supported by a degree in business, statistics, or a related field. Proficiency with WFM software like NICE, Verint, or Genesys, and certifications in workforce management tools or methodologies, are highly valued. Exceptional communication, leadership, and problem-solving abilities help you effectively lead teams and collaborate across departments. These skills and qualities are crucial to ensure optimal staffing, efficient operations, and high customer satisfaction in dynamic environments.

What are common challenges faced by a WFM manager and how can they be addressed?

One of the most common challenges for a WFM (Workforce Management) Manager is accurately forecasting staffing needs to balance operational efficiency with service quality. Fluctuating call volumes, unexpected absences, and changing business priorities can complicate scheduling. Successful WFM Managers proactively use historical data, real-time analytics, and close collaboration with operations teams to adjust plans quickly. Regular communication with both agents and leadership helps identify pain points early and implement effective solutions.

What is the difference between Wfm Manager vs Workforce Analyst?

AspectWfm ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Certified Workforce Planning Professional (CWPP) are commonUsually holds a bachelor’s degree in analytics, business, or related field; may also pursue certifications in data analysis or workforce planning
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service operationsAnalyzes data, develops reports, and provides insights to optimize workforce performance
Employer & Industry UsageFound in call centers, retail, healthcare, and other industries with large workforce management needsCommon in similar industries, focusing on data analysis to support workforce decisions

The Wfm Manager oversees the entire workforce management process, including team leadership and strategic planning, while the Workforce Analyst focuses on data analysis and reporting to inform staffing decisions. Both roles are essential in optimizing workforce efficiency but differ in scope and responsibilities.

Is a Wfm Manager a good career?

A WFM (Workforce Management) Manager is a valuable role responsible for optimizing staffing, scheduling, and resource allocation within organizations. It often requires skills in data analysis, forecasting, and use of workforce management tools, and can offer opportunities for advancement in operations and leadership. The career can be stable and rewarding for those interested in operational efficiency and team management.

Is a Wfm Manager a stressful job?

A Wfm (Workforce Management) Manager often faces stress due to managing staffing levels, meeting performance targets, and handling operational challenges. The role requires strong organizational skills and the ability to adapt to changing business needs, which can contribute to a high-pressure environment.
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Wfm Manager jobs near you
Infographic showing various Wfm Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

WFM Blue Yonder Functional Consultant

IT America Inc

Dallas, TX • Remote

Contractor

Re-posted 15 days ago

Job description

Position: WFM Blue Yonder Functional Consultant

Location: Remote

Duration: Long term contract

Job Description:

We are seeking an experienced Blue Yonder (Workforce Management) Functional Consultant to join our team. The ideal candidate will have deep expertise in Blue Yonder WFM modules, strong understanding of workforce planning, forecasting, and scheduling, and the ability to work closely with business stakeholders to deliver end-to-end WFM solutions.

Key Responsibilities:

  • Lead functional design and implementation of Blue Yonder WFM solutions (Time & Attendance, Forecasting, Scheduling, Labor Standards).
  • Collaborate with business users to gather requirements, map business processes, and recommend best practices.
  • Configure and test Blue Yonder modules to align with organizational needs.
  • Provide functional expertise during integration with HR, Payroll, and ERP systems.
  • Conduct workshops, user training, and post-go-live support.
  • Create detailed documentation including design specs, test scripts, and functional requirements.
  • Work with technical teams to resolve issues and optimize system performance.

Required Skills and Experience:

  • 8+ years of IT experience with at least 5+ years in Blue Yonder Workforce Management (JDA WFM).
  • Proven experience in implementing Forecasting, Scheduling, and Time & Attendance modules.
  • Strong understanding of Retail, Manufacturing, or Supply Chain business processes.
  • Experience integrating Blue Yonder WFM with SAP, Oracle, or Kronos systems is a plus.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Blue Yonder Certification preferred.