ZipRecruiter

Log In

1

Virtual Support Jobs in Rochester, NY (NOW HIRING)

previous pagenext page

Showing results 21-40

All JobsSupport JobsVirtual Support JobsVirtual Support Jobs in Rochester, NY

Virtual Support information

See Rochester, NY salary details

$14

$25

$44

How much do virtual support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for virtual support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

How do I become a virtual support?

To become a virtual support professional, you should develop strong communication and organizational skills, familiarize yourself with common tools like email, chat, and project management software, and consider obtaining relevant certifications if needed. Gaining experience through freelance platforms or internships can also help build your portfolio and credibility in remote support roles.
More about Virtual Support jobs

What are the most commonly searched types of Support jobs in Rochester, NY?

The most popular types of Support jobs in Rochester, NY are:

What are popular job titles related to Virtual Support jobs in Rochester, NY?

For Virtual Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Virtual Support jobs in Rochester, NY look for?

The top searched job categories for Virtual Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Virtual Support jobs?

Cities near Rochester, NY with the most Virtual Support job openings:

Virtual Support jobs near you
Infographic showing various Virtual Support job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Peer Support Specialist - Ontario County

Mental Health Association

Rochester, NY • On-site

$19 - $21/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description:

Job Summary:

This role requires the ability to work independently and serve as a resource within the Ontario County community by recruiting participants for the Peer Training Academy, delivering a multi-week training curriculum on relevant topics, conducting outreach to potential employers, and providing individual support and follow-up to participants to help them secure employment.


Primary Responsibilities: (Additional duties may be assigned)

  • Recruit participants for the Peer Training Academy through community outreach and engagement within Ontario County
  • Register new participants for the academy.
  • Deliver a multi-week training curriculum on relevant topics.
  • Assist participants with identifying and accessing educational resources.
  • Provide support and follow-up to academy participants throughout the training process and after completion.
  • Conduct outreach to potential employers to identify job opportunities
  • Maintain appropriate records and complete paperwork in a timely manner.
  • Comply with HIPPA regulations.
Requirements:

Education and Experience:

  • High school diploma or GED required, Associate's degree preferred
  • Minimum two years’ experience providing education support preferably in a mental health setting.
  • Experience and knowledge of the public mental health system.
  • MUST have valid NYS Certified Peer Specialist (NYSPS) certification
  • Use one’s personal lived experience in role modeling recovery and providing hope for others.
  • Reliable transportation and valid NYS driver’s license required.

Knowledge, Skills, and Abilities:

  • Knowledge of and connection with community resources.
  • Group facilitation
  • Ability to maintain organized electronic health records for program statistics.
  • Knowledge and understanding of virtual meeting software.
  • Able to work independently with minimum supervision.
  • Ability to prioritize and organize a variety of work assignments in a busy environment.
  • Demonstrated strong oral, written, and interpersonal communication skills.
  • Must demonstrate sensitivity, respect, and competency with diverse backgrounds, social identities and practices of community members.