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Virtual Support Jobs in Rochester, NY (NOW HIRING)

L3HHCM20

IT Customer Service

Rochester, NY

$52K - $97K/yr

Primary responsibility is to be the customer support interface, dealing primarily with desktop support issues ranging from maintaining desktop systems (virtual or physical) and applications. The ...

L3HHCM20

Desktop Support Technician

Rochester, NY · On-site

$68K - $127K/yr

... virtual meetings, and training sessions. * Maintain detailed documentation of IT incidents ... support facility-wide IT projects. * Ensure adherence to IT governance, cybersecurity best ...

L3HHCM20

Desktop Support Technician

Rochester, NY · On-site

$68K - $127K/yr

... virtual meetings, and training sessions. * Maintain detailed documentation of IT incidents ... support facility-wide IT projects. * Ensure adherence to IT governance, cybersecurity best ...

Dick's Sporting Goods

Specialist Apparel

Pittsford, NY · On-site

$19 - $27/hr

It's more than a job - it's a chance to be part of a team where you're welcomed, supported, and ... Previous retail or customer-facing experience preferred VIRTUAL REQUIREMENTS: At DICK'S, we thrive ...

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Virtual Support information

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How much do virtual support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for virtual support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

How do you become a virtual support?

To become a virtual support professional, you typically need strong communication and organizational skills, proficiency with tools like email, chat, and project management software, and a reliable internet connection. Many roles require prior experience in customer service or administrative tasks, and some employers may prefer certifications in relevant areas. Gaining experience through freelance platforms or internships can also help establish your qualifications.
More about Virtual Support jobs
What are the most commonly searched types of Support jobs in Rochester, NY? The most popular types of Support jobs in Rochester, NY are:
What are popular job titles related to Virtual Support jobs in Rochester, NY? For Virtual Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Virtual Support jobs in Rochester, NY look for? The top searched job categories for Virtual Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Virtual Support jobs? Cities near Rochester, NY with the most Virtual Support job openings:
Virtual Support jobs near you

Virtual Sales Representative - SMB Inbound - Small Market

Paychex

Rochester, NY • On-site, Remote

$42K - $90K/yr

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

234th of 488 rated business services

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
Overview
Consult virtually with America's businesses, through self-generated activity to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.
Responsibilities
  • Utilizes the telephone, direct mail, and local marketing programs directed by sales management to prospect for new clients and new referral sources.
  • Schedule and conduct meetings with new prospects through telephone calls, targeted email campaigns, and corporate marketing programs, as directed by Sales Management.
  • Presents Paychex payroll products and services to final decision makers and end users within the prospect universe to educate them on our services with the goal of having them become a Paychex Payroll client.
  • Completes and submits accurate new business paperwork and weekly activity reports by agreed upon dates set by Sales management to assist with forecasting.
  • Analyzes the customer needs and interests to determine which products are appropriate and refers to appropriate party when necessary.
  • Develop sales skills and maintain a comprehensive understanding of the Paychex product offering to optimize sales results; remain up-to-date with new product initiatives, services, industry trends and other relevant information of interest to customers.
  • Expedites the resolution of customer problems or complaints to the appropriate channels to ensure client satisfaction.
  • Achieve unit and revenue expectations.

Qualifications
  • H.S. Diploma - Required
  • Bachelor's Degree - Preferred
  • 2 years of experience in relevant sales/marketing.
  • Sales - Preferred
  • Forecasting - Preferred
  • Presentations - Preferred
  • Ethical Standards And Conduct - Preferred
  • Calmness Under Pressure - Preferred
  • Sales Prospecting - Preferred
  • Marketing - Preferred
  • Paychex - Preferred
  • Sales Management - Preferred
  • Selling Techniques - Preferred
  • Sales Strategy - Preferred
  • Salesforce - Preferred
  • Go-to-Market Strategy - Preferred
  • Customer Relationship Management - Preferred
  • Market Share - Preferred

Compensation
In the spirit of pay transparency, we are excited to share that the compensation range for this position is typically between $42,500-$90,000. This range includes base pay plus commissions but does not consider other components that make up the total rewards
Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?
    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

      • Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
      Not sure if you meet every requirement?
      At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
      Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.

    What Paychex employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Paychex logo

    About Paychex

    Sourced by ZipRecruiter

    Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

    Industry

    Human resources consulting services

    Company size

    10,000+ Employees

    Headquarters location

    Rochester, NY, US

    Year founded

    1971

    Social media

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