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Virtual Support Jobs in Rochester, NY (NOW HIRING)

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Primary responsibility is to be the customer support interface, dealing primarily with desktop support issues ranging from maintaining desktop systems (virtual or physical) and applications. The ...

Desktop Support Technician

Rochester, NY · On-site

$68K - $127K/yr

... virtual meetings, and training sessions. * Maintain detailed documentation of IT incidents ... support facility-wide IT projects. * Ensure adherence to IT governance, cybersecurity best ...

Desktop Support Technician

Rochester, NY · On-site

$68K - $127K/yr

... virtual meetings, and training sessions. * Maintain detailed documentation of IT incidents ... support facility-wide IT projects. * Ensure adherence to IT governance, cybersecurity best ...

Specialist Apparel

Pittsford, NY · On-site

$19 - $27/hr

It's more than a job - it's a chance to be part of a team where you're welcomed, supported, and ... Previous retail or customer-facing experience preferred VIRTUAL REQUIREMENTS: At DICK'S, we thrive ...

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual, or physical Manage assigned tickets in ServiceNow at required SLA levels and escalate tickets to ...

Showing results 41-60

Virtual Support information

See Rochester, NY salary details

$14

$25

$44

How much do virtual support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for virtual support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

How do I become a virtual support?

To become a virtual support professional, you should develop strong communication and organizational skills, familiarize yourself with common tools like email, chat, and project management software, and consider obtaining relevant certifications if needed. Gaining experience through freelance platforms or internships can also help build your portfolio and credibility in remote support roles.

What are the most commonly searched types of Support jobs in Rochester, NY?

The most popular types of Support jobs in Rochester, NY are:

What are popular job titles related to Virtual Support jobs in Rochester, NY?

For Virtual Support jobs in Rochester, NY, the most frequently searched job titles are:

What cities near Rochester, NY are hiring for Virtual Support jobs?

Cities near Rochester, NY with the most Virtual Support job openings:

Infographic showing various Virtual Support job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Direct Support Professional - TBI Day Program (Substitute)

Happiness House and CP Rochester

Canandaigua, NY

$17.50 - $18.50/hr

Full-time, Contractor

Re-posted 8 days ago


Job description

Job Title: Direct Support Professional - TBI Day Program (Substitute)

Location: Canandaigua site

Salary: $17.50 - $18.50 per hour

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, internal equity, and location.

Employment: Substitute/12 Month position working as needed. Program hours are Monday through Friday, 8:30 am – 3:30 pm

Summary/Objective: Ensure safety and supervision of all individuals focusing on fulfilling the Agency’s Mission, Vision and Values and providing services which meet or exceed the goals of the individual, department and the agency

Minimum Qualifications

  1. High School Diploma
  2. One year of experience providing services to individuals with disabilities, preferably working with individuals with traumatic brain injury.
  3. Knowledge of community resources and means of accessing these resources.
  4. Valid NYS driver’s license.
  5. Demonstrates basic reasoning and writing skills.

Competency Requirements

  1. Communication Proficiency
  2. Individual Focus
  3. Ethical Conduct
  4. Self-motivation and initiative skills
  5. Flexibility
  6. Personal effectiveness/Credibility
  7. Team oriented

Responsibilities include:

  1. Imparts agency philosophy of “Equal Opportunity, Independence and Realization of Individual Potential” to participants, families, program staff and community resources.
  2. Maintains confidentiality of information relating to individuals and their families in accordance with agency policy.
  3. Participates in conferences, workshops, department meetings, in-service and on-line training as needed or recommended to enhance job skills and personal growth and development.
  4. Adheres to agency’s policies and procedures as well as department guidelines.
  5. Accesses and maintains passwords and log ins for all required electronic health records, agency email, virtual trainings, and electronic employee records as required by the program.
  6. Functions as the primary assistant to the Program Specialists.
  7. Reviews each individual plan, safeguards/PPO and any other relevant information related to the care of individuals at least annually and as changes occur.
  8. Implements each program participants’ therapeutic and behavioral plans.
  9. Works with individuals on special instructional projects to achieve goals on each individual’s program plan.
  10. Provides the Program Specialist/ Supervisor with information about program participants, which will assist in the development of appropriate program experience for all participants.
  11. Completes required documentation about individual’s performance according to established guidelines and timeframes.
  12. Assists in the development of instructional materials.
  13. Assists the Program Specialist in related instructional work as required.
  14. Assists in maintaining the cleanliness and the orderly appearance of program equipment, supplies and program areas.
  15. Attends all meetings as required and appropriate.
  16. Leads planned small group activities including but not limited to in house activities and community activities.
  17. Drives the agency vehicles as required to facilitate community-based activities.
  18. Operates wheelchair lifts and ramps safely and in accordance with operating procedures in agency vehicles.
  19. Maintains a safe environment at Happiness House and in the community.
  20. Provide the participants with assistance on ADL’s including but not limit4ed to, recognizing safety hazards, transferring, toileting, changing, ambulating and feeding as required by individual need.
  21. Functions as a positive, contributing member of the TBI/NHTD/OPWDD program team.
  22. Performs other duties at the discretion of the Program Supervisor and Director or his/her designee.
  23. Supervise the program participants at the program site and community locations.

Supervisory Responsibility: None

Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Environment: This job operates in a site based program setting.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 30 pounds.

Travel: Travel is primarily local during the business day.

EEO Statement: The agencies are equal opportunity employers. We do not discriminate against employees or applicants in the hiring, promotion, compensation, placement, termination, layoff, recall, transfer, leaves of absence or any other term or condition of employment on the basis of race, color, religion, sex, sexual orientation, gender orientation/identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran, domestic violence victim status, prior arrest and conviction records or any other protected category in accordance with applicable federal, state and local laws.