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Virtual Support Jobs in Rochester, NY (NOW HIRING)

Provides moderately complex technical support during critical and non-critical business hours on virtual hardware, operating systems, and software. Is proactive and reactive for problem alerting ...

ReviveHealth Virtual Care: Available immediately. Receive free, 100% company paid, virtual care ... Training & Support: Training programs and ongoing career coaching and support is offered to ...

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Virtual Support information

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$14

$25

$44

How much do virtual support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for virtual support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

How do you become a virtual support?

To become a virtual support professional, you typically need strong communication and organizational skills, proficiency with tools like email, chat, and project management software, and a reliable internet connection. Many roles require prior experience in customer service or administrative tasks, and some employers may prefer certifications in relevant areas. Gaining experience through freelance platforms or internships can also help establish your qualifications.
What are the most commonly searched types of Support jobs in Rochester, NY? The most popular types of Support jobs in Rochester, NY are:
What are popular job titles related to Virtual Support jobs in Rochester, NY? For Virtual Support jobs in Rochester, NY, the most frequently searched job titles are:
What cities near Rochester, NY are hiring for Virtual Support jobs? Cities near Rochester, NY with the most Virtual Support job openings:

Registered Nurse - Telemetry Med Surg

Rochester Regional Health

Ridgemont, NY

$38.66 - $51.91/hr

Full-time, Part-time

Re-posted 12 days ago


Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

305th of 887 rated healthcare providers


Job description

Job Title: Registered Nurse

Department: Telemetry Med-Surg

Location: Unity Hospital

Hours Per Week: Part Time - 24 hours

Schedule: Nights 11p-7a; every other weekend and holiday.

SUMMARY:

As a Registered Nurse (RN), you’re the engine and the heart of patient care at Rochester Regional Health. You make a positive difference every single day in the lives of our patients, their family members and visitors – going above and beyond to meet their needs with courtesy, kindness, respect and compassion.

Telemetry Med-Surg – 2600

2600 is a stroke certified, telemetry medical surgical unit. This is a 27 bed unit that cares for cardiac patients on telemetry monitoring. Diagnoses on this unit are primarily cardiac in nature, but the unit also cares for patients with a diverse variety of general medical illnesses. Because of this, our nurses develop a strong set of skills and knowledge that they can use to grow their career throughout the acute care environment.

We are piloting a virtual nursing program on this unit, stationing one nurse in a virtual nursing hub during the hours of 0700-1900, while leaving six nurses physically on the unit to provide direct care to patients. The virtual nurse supports the bedside nurse in providing quality care to our patients, and is part of a virtual care model that includes pharmacy and social work. Prior to training and serving in the virtual nurse role, we require 6 months of experience working on the unit.

RESPONSIBILITIES:

  • Provides high-quality, patient-centered, clinical care
  • Performs initial and ongoing assessment of the patient, utilizing appropriate data (i.e. physical, psychological, educational and risk-screen data appropriate for the chronological / developmental age of the patient).
  • Communicates and documents assessment of patient with the interdisciplinary team. Utilizes all available resources in order to meet the needs of the patient and family.
  • Develops and documents plan of care, treatment and services which is individualized and appropriate for the patient needs, strengths, limitations and goals.
  • Complies with organizational policies, procedures and protocols including policies governing safety, medication administration and documentation.
  • Revises plan of care based on ongoing evaluations and updates documentation appropriately.
  • Completes at least one clinical research utilization (CRU) form for submission to Nursing Research Department utilizing a research article from the last 5 years from research performed in the United States. Compliance
  • Completes a minimum of 5 nationally approved contact hours (CNE or CEU) per year.
  • Completes mandatory in-services and health screens in timely manner.
  • Maintains Basic Life Support (BLS) certification.

REQUIRED QUALIFICATIONS:

  • Diploma or Associate’s Degree in Nursing
  • Registered Nurse license in New York State.
  • Basic Life Support (BLS) certification.

PREFERRED QUALIFICATIONS:

  • Bachelor’s Degree in Nursing preferred.
  • At least 6 months experience preferred.

EDUCATION:

AS: Nursing (Required)

LICENSES / CERTIFICATIONS:

BLS - Basic Life Support - American Heart Association (AHA)American Heart Association (AHA), RN - Registered Nurse - New York State Education Department (NYSED)New York State Education Department (NYSED)

PHYSICAL REQUIREMENTS:

M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$38.66 - $51.91

CITY:

Rochester

POSTAL CODE:

14626

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.


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