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Virtual Support Jobs in Rome, NY (NOW HIRING)

Network Computer Support Technician

Rome, NY ยท On-site

$26.83 - $34.11/hr

Field Service and Support Job Qualifications: Skills: Communication, Customer Service, Network ... You are expected to be on camera during virtual interviews. We reserve the right to take your ...

Server Support

Fayetteville, NY ยท On-site

$10.70/hr

As a Server Support, you'll enhance each guest's day with friendly, prompt, and attentive service ... A new window will open where you can complete your application with the help of our virtual ...

Server Support

Fayetteville, NY ยท On-site

$10.70/hr

As a Server Support, you'll enhance each guest's day with friendly, prompt, and attentive service ... A new window will open where you can complete your application with the help of our virtual ...

It's more than a job - it's a chance to be part of a team where you're welcomed, supported, and ... Previous retail or customer-facing experience preferred VIRTUAL REQUIREMENTS: At DICK'S, we thrive ...

It's more than a job - it's a chance to be part of a team where you're welcomed, supported, and ... Previous retail or customer-facing experience preferred VIRTUAL REQUIREMENTS: At DICK'S, we thrive ...

Sign Language Interpreter

Rome, NY ยท On-site

$65K/yr

Onsite & Virtual Interpreting (ASL, PSE, CASE, Signed English) Key Responsibilities: * Provide ... Support communication for deaf and hard-of-hearing employees during daily work activities. * Review ...

Sign Language Interpreter

Rome, NY ยท On-site

$65K/yr

Onsite & Virtual Interpreting (ASL, PSE, CASE, Signed English) Key Responsibilities: * Provide ... Support communication for deaf and hard-of-hearing employees during daily work activities. * Review ...

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Virtual Support information

See Rome, NY salary details

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How much do virtual support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for virtual support in Rome, NY is $24.66, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $26.88 per hour, depending on experience, location, and employer.

What is a virtual support specialist?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are the key skills and qualifications needed to thrive as a virtual support specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What are some common challenges faced by virtual support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

How do I become a virtual support?

To become a virtual support professional, you should develop strong communication and organizational skills, familiarize yourself with common tools like email, chat, and project management software, and consider obtaining relevant certifications if needed. Gaining experience through freelance platforms or internships can also help build your portfolio and credibility in remote support roles.

What are the most commonly searched types of Support jobs in Rome, NY?

The most popular types of Support jobs in Rome, NY are:

What job categories do people searching Virtual Support jobs in Rome, NY look for?

The top searched job categories for Virtual Support jobs in Rome, NY are:

What cities near Rome, NY are hiring for Virtual Support jobs?

Cities near Rome, NY with the most Virtual Support job openings:

Infographic showing various Virtual Support job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $51,297 per year, or $24.7 per hour.

Remote Mental Health Counselor - Licensed Position with Flexible Telehealth Opportunities

Strength Within Psychological Care Providers

Utica, NY โ€ข Remote

Full-time

Posted 17 days ago


Job description

Position Overview

In our role as a Remote Mental Health Counselor, you will leverage your expertise in mental health to provide virtual support to individuals facing emotional and psychological challenges. This position is fully remote, enabling you to engage with clients anywhere across the United States, all while maintaining a flexible work schedule that can accommodate your personal commitments.

About the Organization

At Strength Within Psychological Care Providers, we believe in making mental health care accessible to everyone, no matter their location. Our organization is dedicated to offering high-quality telehealth services, connecting individuals to licensed professionals who are committed to the principles of compassionate care and evidence-based therapeutic practices. We pride ourselves on fostering an inclusive environment that celebrates diversity and encourages personal growth.

Work Environment

This role is entirely remote, allowing you the freedom to manage your workload from the comfort of your home or any location with internet access. We utilize secure telehealth platforms, ensuring that all interactions with clients maintain a high standard of confidentiality and safety. Our digital environment supports collaboration among team members and offers you the resources needed to thrive in this adaptable workspace.

Key Responsibilities
  • Conduct virtual counseling sessions using secure telehealth platforms, ensuring a professional and empathetic atmosphere for clients.
  • Perform comprehensive assessments to understand clients' presenting concerns and collaboratively develop tailored treatment plans.
  • Apply evidence-based therapeutic techniques, such as Cognitive Behavioral Therapy (CBT) or Dialectical Behavior Therapy (DBT), tailored to the unique needs of each client.
  • Guide clients in exploring their emotions, thoughts, and behaviors, fostering self-awareness and personal insight.
  • Work with clients to set achievable goals, regularly monitor their progress, and adapt treatment strategies as necessary to ensure the best outcomes.
  • Maintain accurate and confidential records of client interactions, adhering to legal and ethical standards of practice.
Patient Population / Client Focus

Our clients come from a wide range of backgrounds and face various mental health challenges, such as anxiety, depression, stress management, and relationship issues. As a Remote Mental Health Counselor, your ability to connect with clients from diverse populations will be essential in providing effective, culturally competent care that meets their individual needs.

Qualifications
  • A Master's or Doctoral degree in counseling, psychology, social work, or a closely related field is required.
  • Current licensure or eligibility for licensure as a mental health counselor (LCSW, LMFT, LMHC) is essential to effectively practice in this role.
  • Prior experience in providing counseling services remotely is preferred, although new graduates willing to adapt to teletherapy environments will be considered.
  • Exceptional interpersonal skills and the ability to establish rapport with clients through digital communication channels are paramount.
  • A strong commitment to cultural competence and sensitivity to the diverse backgrounds and experiences of clients.
Preferred Experience

Experience in various therapeutic modalities and familiarity with specific telehealth tools or platforms will be advantageous. Familiarity with crisis intervention techniques and experience working with specific populations, such as adolescents or veterans, will also be beneficial.

Compensation and Benefits

This full-time position offers a competitive salary range of USD 52,000 โ€“ 100,000 based on experience and qualifications. In addition to financial compensation, you will enjoy:

  • A flexible remote work schedule, so you can set your hours to fit your lifestyle.
  • Opportunities for performance-based incentives and bonuses.
  • Access to ongoing professional development and continuing education to elevate your counseling skills.
  • A supportive team atmosphere with resources for supervision and consultation to foster your growth.
  • The satisfaction of making a meaningful impact on clients' lives while working in a flexible, autonomous environment.
Career Growth Opportunities

Joining our team as a Remote Mental Health Counselor opens doors for professional advancement. We encourage our counselors to pursue specialization in various therapeutic modalities, take on leadership roles, or contribute to program development within our organization. Your growth and success are important to us, and we provide the resources needed to help you achieve your career aspirations.

Why Join Our Team

At Strength Within Psychological Care Providers, your work as a Remote Mental Health Counselor will be instrumental in transforming the lives of individuals seeking support. You will be part of a mission-driven organization that values empathy, expertise, and a commitment to client well-being. If youโ€™re ready to take your career to new heights while enjoying the freedom of remote work, we welcome your application.

Application Information

If you are passionate about providing mental health support and want to be part of a dedicated team, we encourage you to apply. Please submit your resume, a cover letter detailing your qualifications, and any relevant certifications to our HR department. We look forward to hearing from you!