Virtual Support Jobs in Rome, NY (NOW HIRING)

Job Description:

Position Summary

Hamilton College is recruiting for a Network & Systems Administrator to join our team of dedicated, experienced professionals. The Network Services team, under the division of Library and Information Technology Services, is responsible for the entirety of our campus network and data center infrastructure as well as central systems, which includes: wired and wireless network, our on-premise and cloud storage and compute environments, communication and enterprise collaboration systems, high-performance computing and associated infrastructure in support of these critical technologies. This dynamic and exciting role will provide exceptional service to our campus community, ensure operational excellence of our infrastructure, and in collaboration with a diverse group of others, contribute to the design and engineering of stable, secure, and scalable technology solutions.

Responsibilities

Team Function:

The Network & Systems Administrator works as a member of the Network Services team to ensure a stable, scalable and secure infrastructure for campus including but not limited to:

• Campus Network: internet service, edge routing and security, core backbone & distribution, access layer switching, indoor/outdoor Wi-Fi service, underground distribution and structured cabling.
• Data Center: virtual infrastructure for compute, storage & networking including associated management tools; applications, systems appliances and cloud services for backup, replication, orchestration and disaster recovery.
• Servers: modern versions of both Microsoft Windows Server and Enterprise Linux, running in virtual, physical and appliance formats, including key technologies of each.
• Enterprise collaboration & productivity applications for email, calendaring, chat, storage and document collaboration.
• Communications: phone service, phone system, voicemail and associated support infrastructure.
• Authentication Services: enterprise directories for authentication, authorization, auditing, single sign-on, and multi-factor authentication.
• Cloud Services: compute, storage, enterprise services and remote connectivity to offsite providers.
• High-Performance Computing: specialized hardware, software and workflows for support of academic research computing needs.
• Core network services: DNS, DHCP, IPAM, centralized logging, management systems and monitoring & alerting systems.
• End-User Services: file servers, application virtualization & delivery.

Job Duties:

• Monitor and support all aspects of infrastructure operations.
• Troubleshoot, resolve and document issues and faults with infrastructure systems and services supported by the team.
• Install, manage, and upgrade server hardware and operating systems, software updates/upgrades and applications in a virtual and physical server environment.
• Install, configure and manage various types of network equipment, including routers, firewalls, switches, wireless controllers and access points.
• Administer applications and systems in support of core infrastructure
• Develop and update internal and external documentation for the support and use of systems and services.
• Share scheduled on-call responsibilities with other members of the team, including routine service requests, incidents and emergency (after-hours) response to critical issues impacting availability and security of key infrastructure.
• Research, identify, evaluate and recommend new products and services to enhance, improve or optimize infrastructure operations.
• Work with other members of the team and outside vendors/contractors to help plan, design and implement complex systems and solutions in support of the services we provide to campus.
• Work closely with members of the team and our Director of Information Security and Privacy to ensure the integrity and security of all infrastructure and services.
• Work collaboratively with members of other LITS teams and partners in other divisions across campus.
• Actively seek opportunities to remain up-to-date with trends and developments in infrastructure technologies.
• Provide outstanding customer service in support of network and data center infrastructure to members of LITS, faculty, staff and students.
• Assumes other duties as required or assigned.

Education & Experience

Bachelor's degree in computer science, telecommunications, engineering, or information technology. In the absence of a Bachelor's degree, a minimum of two years' experience in a similar environment is required.

Preferred experience:

• Experience in a complex networking/systems environment.
• Experience at a higher-education institution.
• Experience with the infrastructure and applications supported by the department.

Equivalent combination of education and experience will be considered

Knowledge, Skills, & Abilities

• Demonstrable customer service skills.
• Proven ability to gain expertise in related technologies.
• Competency, or a track-record of developing skills, in technologies referenced.
• Proven ability to develop deep expertise in specific technologies

Compensation Range:

$90,000 - $98,000 per year

EEO Policy:

Benefits:

For Benefits Information, please navigate to the following link:

Employment - Work at Hamilton - Hamilton College