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Support Manager Jobs in Rome, NY (NOW HIRING)

Arc Herkimer

Supports Manager

Herkimer, NY · On-site

$22.50 - $24/hr

Lead & manage operations of the home ... Ensure and provide quality care and support to individuals * Supervise employees with hands-on ...

Arc Herkimer

Supports Manager STEPS

Ilion, NY · On-site

$21.50 - $23/hr

Supervise, coach, and support Employment Services Specialists * Develop engaging daily activities ... as a Supports Manager STEPS you can receive: * Tuition assistance * Professional development ...

Arc Herkimer

Supports Manager STEPS

Ilion, NY · On-site

$21.50 - $23/hr

Supervise, coach, and support Employment Services Specialists * Develop engaging daily activities ... as a Supports Manager STEPS you can receive: * Tuition assistance * Professional development ...

The Arc Oneida-Lewis

Support Broker

Utica, NY · On-site

$20/hr

In this position you will assist individuals with developing a self-directed budget and the day-to-day management of self-directed services. Aa a Support Broker you are providing support and training ...

The Arc Oneida-Lewis

Support Broker

Utica, NY · On-site

$20/hr

In this position you will assist individuals with developing a self-directed budget and the day-to-day management of self-directed services. Aa a Support Broker you are providing support and training ...

Home Depot

Store Support

Cicero, NY

$14.50 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Cicero, NY · On-site

$17 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Liverpool, NY · On-site

$14.50 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Utica, NY · On-site

$16 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

East Syracuse, NY · On-site

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Clay, NY · On-site

$17 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

New Hartford, NY · On-site

$14.25 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

M.A. Polce

Support Services Engineer

Rome, NY · On-site

$48K - $60K/yr

Respond to and resolve remote monitoring and management (RMM) systems alarms and notifications for managed IT customers * Collaborate with Support Services Engineers to solve complex procedural ...

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Support Manager information

See Rome, NY salary details

$21.3K

$64.3K

$114.6K

How much do support manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for support manager in Rome, NY is $64,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $86,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Rome, NY?

The most popular types of Support jobs in Rome, NY are:

What job categories do people searching Support Manager jobs in Rome, NY look for?

The top searched job categories for Support Manager jobs in Rome, NY are:

What cities near Rome, NY are hiring for Support Manager jobs?

Cities near Rome, NY with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,287 per year, or $30.9 per hour.

Behavior Support Manager

Community Options, Inc.

East Syracuse, NY

$75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Community Options rating

6.2

Company rating: 6.2 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

109th of 247 rated social care providers

Job description

Description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states.
  
We are now seeking a Behavior Support Manager in Syracuse, NY. The Behavior Support Manager uses best practices and technologies within a community setting to assist individuals with acquiring, retaining, improving and generalizing the behavioral, self-help, socialization, relational, and communication skills needed to enhance relationships, and increase independence and functioning. This role will have oversight of the Syracuse and Binghamton, NY regions.
 
Starting pay is $75,000/ per year 
 
 Responsibilities
  •  Manage and oversee duties of behavioral support staff
  •  Perform one on one observation and interaction with individuals
  • Complete functional behavioral assessments for identified individuals 
  •  Create prevention plans and support plans as needed
  • Train staff on implementation of plans 
  • Prepare progress reports for consumer's immediate support group, including their family 
    and/or guardian, staff, employment specialist, case manager, and other professionals 
  • Serve as an active member of each person’s Inter-Disciplinary Team (IDT), which includes 
    involvement in Individual Habilitation Plan development
  • Employee must cooperate with the license and department staff in any inspection, inquiry, or investigation
    Minimum Requirements
    • Must be at least 18 years of age
    • Master’s degree in behavioral analysis, psychology, or related field
    • Minimum one year experience in the development and implementation of behavioral support 
      plans
    • BCBA or BCaBA certification strongly preferred
    • First aid, CPR, OSHA, and medication certification course within first 90 days of employment, 
      and any required residential or state training
    • Valid driver’s license with good driving record
    • Knowledge of Positive Behavioral Supports
    • Ability to conduct functional behavioral assessments
    • Ability to collect, interpret, and graph data
    • Knowledge and understanding of local regulatory agency operations
    • Understanding and commitment to community-based support for persons with disabilities
    • Flexibility to deal with people at a variety of levels, both internally and externally
    • Employment is contingent upon successful completion of checks of criminal background, 
      central registry, child abuse registry, and drug testing
     Why Community Options?
    • Competitive Insurance Benefits (Medical, Dental, Vision)
    • Paid Holidays—Including a Birthday Holiday
    • Generous PTO
    • Employee Incentive & Discount Programs
    • 403b Retirement Plan
    • Incredible career growth opportunities
    Please Visit Our Website to Complete an Online Application! Careers.comop.org
      Community Options is an Equal Opportunity Employer M/F/D/V
       
      #IND-SR

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