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Support Manager Jobs in Phelps, NY (NOW HIRING)

BradyPLUS

IT Support Specialist II

Auburn, NY · On-site

$24.04 - $28.85/hr

The IT Support Specialist serves as a primary point of contact for end-user technical support, manages incidents and service requests through Freshservice while meeting established SLAs, and supports ...

Home Depot

Store Support

Auburn, NY · On-site

$17 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Victor, NY · On-site

$17 - $19/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Auburn, NY

$14.50 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Victor, NY

$14.50 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

chicosfas

Support Associate - Chico's

Pittsford, NY · On-site

$16 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...

chicosfas

Support Associate - Chico's

Pittsford, NY · On-site

$16 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...

Chico's FAS, Inc.

Support Associate - Soma

Victor, NY · On-site

$16 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...

Chico's FAS

Support Associate - Soma

Victor, NY · On-site

$16 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...

GoNetspeed

Technical Support Technician

Phelps, NY · On-site

$21/hr

This person will directly report to the NOC Manager and will interface with the other work groups ... Level I Support: Answer incoming customer repair calls. Be the first point of contact for our ...

GoNetspeed

Technical Support Technician

Phelps, NY

$21/hr

This person will directly report to the NOC Manager and will interface with the other work groups ... Level I Support: Answer incoming customer repair calls. Be the first point of contact for our ...

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Support Manager information

See Phelps, NY salary details

$23K

$69.5K

$123.9K

How much do support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for support manager in Phelps, NY is $69,506.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $93,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Phelps, NY are hiring for Support Manager jobs?

Cities near Phelps, NY with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Phelps, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $69,506 per year, or $33.4 per hour.

Application Support Manager (Provisional)

Wayne-Finger Lakes BOCES

Newark, NY • On-site

$75 - $112/hr

Other

Posted 3 days ago

New

Job description

Illustrative only

  • Plans, assigns, supervises, and reviews the work of staff engaged in application support and New York State data reporting;
  • Coordinates application development, configuration, implementation, maintenance, and support activities for BOCES programs and component school districts;
  • Oversees the operation and support of applications and data systems used for instructional, administrative, and regulatory reporting purposes;
  • Supervises processes related to New York State data reporting to ensure accuracy, timeliness, and compliance with applicable requirements;
  • Works with BOCES departments, component school districts, and vendors to identify system needs and implement application solutions;
  • Reviews system changes and enhancements to ensure operational requirements and data integrity standards are met;
  • Coordinates internal and external resources to support application projects within established timelines;
  • Acts as liaison with vendors and stakeholders regarding application issues, enhancements, and system performance;
  • Ensures compliance with applicable Federal, State, and BOCES policies relating to data security, privacy, and system access;
  • Develops and maintains documentation and procedures related to supported applications and data systems.

If you have questions, please contact Debra Luna 315-332-7289 or Debra.Luna@wflboces.org

MINIMUM QUALIFICATIONS – OPEN-COMPETITIVE: Either:

1. Possession of a Bachelor’s Degree, or higher, AND five (5) years of full-time paid experience, or its parttime equivalent, in application or software support, two (2) of which shall have included experience as a project leader or management level supervisor; OR

2. Possession of an Associate’s Degree AND seven (7) years of full-time paid experience, or its part-time equivalent, as described in (1) above, three (3) of which shall have included experience as a project leader or management level supervisor; OR

3. An equivalent combination of training and experience as defined by the limits of (1) and (2).

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:
  • Thorough knowledge of application support principles and practices;
  • Thorough knowledge of systems analysis, data management, and application testing;
  • Good knowledge of the principals and practices of project management;
  • Working knowledge of New York State educational data reporting requirements;
  • Ability to supervise and coordinate technical staff;
  • Ability to plan and prioritize multiple projects;
  • Ability to analyze operational needs and implement effective application solutions;
  • Ability to communicate effectively in English both orally and in writing;
  • Analytical reasoning ability;
  • Good judgment;
  • Honest; Tact; Courtesy.
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