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Support Manager Jobs in Rome, NY (NOW HIRING)

Arc Herkimer

Direct Support Professional

Middleville, NY · On-site

$19 - $22/hr

Direct Support Professional At Arc Herkimer, company culture is everything! The more we can support ... Empower individuals through skill-building, including independent living, money management, and ...

Arc Herkimer

Direct Support Professional

Herkimer, NY · On-site

$19 - $22/hr

Direct Support Professional At Arc Herkimer, company culture is everything! The more we can support ... Empower individuals through skill-building, including independent living, money management, and ...

RCIL

Direct Support Professional

Utica, NY · On-site

$18.20/hr

Provide support with activities such as: cooking, cleaning, shopping, money management, personal hygiene and social activities. * Assist with physical transfer within the home or to vehicle.

Byrne Dairy

Technical Support Engineer

East Syracuse, NY · On-site

$72 - $90/hr

Saab, Inc. is seeking a Field Service/Technical Support Engineer to provide outstanding service to ... manager before applying for a new position. Citizenship Requirements: Must be a U.S. citizen.

Saab, Inc.

Technical Support Engineer

East Syracuse, NY · On-site

$72 - $90/hr

Support additional company functions, including customer installations and training, as needed ... manager before applying for a new position. Citizenship Requirements: Must be a U.S. citizen.

Sitrin

TECHNOLOGY SUPPORT TECHNICIAN

New Hartford, NY · On-site

$20 - $24/hr

Technology Support Technician SUPERVISOR: Vice President of Human Resources and Information ... Manages hardware and software inventory. Maintains records on machine performance and contacts ...

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Support Manager information

See Rome, NY salary details

$21.3K

$64.3K

$114.6K

How much do support manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for support manager in Rome, NY is $64,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $86,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Rome, NY?

The most popular types of Support jobs in Rome, NY are:

What job categories do people searching Support Manager jobs in Rome, NY look for?

The top searched job categories for Support Manager jobs in Rome, NY are:

What cities near Rome, NY are hiring for Support Manager jobs?

Cities near Rome, NY with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,287 per year, or $30.9 per hour.

Direct Support Professional

Arc Herkimer

Middleville, NY • On-site

$19 - $22/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 21 days ago

Key responsibilities

  • Assist individuals with daily activities such as shopping, attending events, and visiting places to promote community engagement.

  • Create a supportive home environment by teaching and helping with cooking, cleaning, and developing independence in daily skills.

  • Empower individuals through skill-building activities including independent living, money management, and helping them achieve personal goals.

Job description

Direct Support Professional
At Arc Herkimer, company culture is everything! The more we can support YOU, the more YOU can support people with disabilities.
Starting rate $19 - $22.
Full time, part time, and per diem (relief) positions are available!!!
Opportunities for pay increase based on education and shift differentials. 18+ years old, with agency-approvable driver's license.
No prior experience or diploma required. We provide all the training you need!
If you LOVE working with people, this job is for you! Make a positive impact in your community & others' lives as a DSP.
  • Enjoy getting out & about with individuals shopping, attending sporting events, going to the movies, zoo trips, visiting friends, and more
  • Create a loving home atmosphere by teaching & assisting with cooking, cleaning, and independence in daily skills
  • Empower individuals through skill-building, including independent living, money management, and helping to achieve personal goals, hopes, and dreams
  • Lead hands-on activities, such as games, crafting, athletics, and music
  • Provide companionship, assist in emergency situations, and maintain health & wellness

Work in a small, comfortable non-profit setting throughout the Mohawk Valley - Herkimer, Mohawk, Ilion, Frankfort, Little Falls, or Dolgeville.
In addition to your typical benefits, as a DSP you can receive:
  • Tuition assistance
  • Opportunities for professional development through mentorship, insight to management, webinars, and more
  • Employee discounts at local businesses
  • VERY generous PTO program with unlimited rollover - accrual increases with longevity
  • Sick bank
  • Free counseling services
  • Emergency fund assistance
  • Health, dental, and vision insurance, as well as other benefits

Our leadership team is hands-on and create an environment for you to thrive at work through mentorship, exciting events, and teambuilding!
Not sure if a Direct Support Professional (DSP) is the right job for you. Check out New York Alliance's video showing the role of a DSP: Where Passion Meets Purpose: A Realistic Job Preview of Direct Support
Equal Opportunity Policy Statement
Arc Herkimer values diversity and seeks to sustain an environment in which the unique talents of each individual can flourish and contribute to the Arc Herkimer mission. It is the policy of Arc Herkimer not to discriminate against any employee or qualified applicant for employment on the basis of their race, color, religion, age, sex, national origin, marital status, disability, veteran status, military status, sexual orientation, gender identity or expression (including transgender status), predisposing genetic characteristics/genetic information or carrier status, domestic violence victim status, ancestry, ethic group identification, traits historically associated with race, citizenship, creed, marital status, familial status, reproductive health decision making, and all other categories protected by applicable federal, state, or local law, including a known relationship or association with any member of a protected class. This policy shall apply to all employment actions, including but not limited to recruitment, advertising, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination of employment, rates of pay or other forms of compensation, and selection for training/development at all levels of employment.
Arc Herkimer prohibits discrimination by or against employees, interns, representatives, vendors contractors, and all other persons doing business with or for the agency.
The agency is committed to Equal Employment Opportunity (EEO) and Affirmative Action in all aspects of its business and will utilize affirmative action to make employment decisions so as to further the principle of equal employment opportunity.
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