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Support Manager Jobs in Rome, NY (NOW HIRING)

Menorah Park

Direct Support Professional

Syracuse, NY · On-site

$17.60 - $17.80/hr

Provides necessary support to meet nutritional needs. Oversees/performs fire drills as required ... Assists the Residence Director/Manager in the maintenance of the residence. EDUCATION & EXPERIENCE:

Tidal Basin Holdco, LLC

IT Support Technician

Utica, NY · On-site

$22 - $30.25/hr

... management. • Assist in developing, implementing, and maintaining security policies, processes, and procedures with support from the Tidal Basin team. • Other duties as assigned Skills and ...

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Support Manager information

See Rome, NY salary details

$21.3K

$64.3K

$114.6K

How much do support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for support manager in Rome, NY is $64,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $86,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Rome, NY? The most popular types of Support jobs in Rome, NY are:
What cities near Rome, NY are hiring for Support Manager jobs? Cities near Rome, NY with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,287 per year, or $30.9 per hour.

Direct Support Professional

Menorah Park

Syracuse, NY • On-site

$17.60 - $17.80/hr

Full-time, Part-time

Re-posted 7 days ago

Job description

Our Group Residence at Menorah Park of CNY is located in Fayetteville NY.

We are looking for staff with OPWDD experience.

We have all shift available, part time and full time.

Pay: $17.60 - $17.80 per hour

BROAD FUNCTION:

Provide training for residents geared toward independence in all activities of daily living. 

MAJOR RESPONSIBILITIES:

Provides training and supervision in various activities of daily living including: self-help, communications, interpersonal, leisure activities, etc., helping each individual to function more independently.

Provides direct assistance on an as-needed basis or as assigned to individuals with daily self-care needs. Completes activities such as bathing, dressing, feeding, to assure individual daily needs are net.

Maintains relationships and open communications with all service providers. Accompanies and transports individuals on shopping and recreation trips and provides instruction and assistance as needed. May be required to provide transportation in personal vehicle on occasion.

Provides necessary support to meet nutritional needs. Oversees/performs fire drills as required. Provides crisis intervention for individuals to prevent injury to themselves and others.

Communicates with family, guardian, and/or correspondents and advocates for individuals in the absence of same.

Observes and documents individual's performance and behaviors to facilitate assessment and development of service goals.

Serves as positive role model for our Residents. Interacts with others in a way which will assist Residents in developing behaviors, skills, and attitudes necessary for successful community living. Maintains neat appearance, hygiene and grooming. Assists and/or monitors therapeutic activities such as physical exercises, occupation arts and crafts, and recreational games.

Administers, supervises and/or monitors administration of medications as prescribed by physician. Attends to routine health care needs of individuals as indicated in consumer's service plan and as directed by appropriate staff.

Assists the Residence Director/Manager in the maintenance of the residence.

EDUCATION & EXPERIENCE:

High school diploma or GED,

REQUIRED:

Valid and clean NYS driver's license, plus 3 years driving experience.

CPR

First Aid

Behavior Training-SCIP-R 

AMAP Certification-Approved Medication Administration Personnel

Ability to lift/move resident from toilet, tub, shower when needed. Ability to lift 50 pounds, push/pull 250 pounds

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