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Support Manager Jobs in Rome, NY (NOW HIRING)

MA Polce

Support Services Engineer

Rome, NY · On-site

$48K - $60K/yr

Respond to and resolve remote monitoring and management (RMM) systems alarms and notifications for managed IT customers * Collaborate with Support Services Engineers to solve complex procedural ...

MA Polce

Support Services Engineer

Rome, NY · On-site

Respond to and resolve remote monitoring and management (RMM) systems alarms and notifications for managed IT customers * Collaborate with Support Services Engineers to solve complex procedural ...

chicosfas

Support Associate - Chico's

Vernon, NY

$17 - $21.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...

chicosfas

Support Associate - Chico's

Vernon, NY · On-site

$17 - $21.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...

Chico's FAS

Support Associate - Chico's

Fayetteville, NY · On-site

$16 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...

Riverhawk

Sales Support Specialist

New Hartford, NY · On-site

$23 - $26/hr

... ) system and other electronic databasesAssist in the preparation and submission of commercial ... support customer communications throughout the sales processReview incoming purchase orders to ...

Riverhawk

Sales Support Specialist

New Hartford, NY · On-site

$23 - $26/hr

Coordinate shipping logistics and work closely with the Shipping and Receiving Manager to support ... on-time delivery requirements * Enter and maintain customer and prospect information obtained ...

Subway

Multi-Unit Manager

Holland Patent, NY · On-site

$66K - $66K/yr

Coordinating and supporting all activities within assigned geographic area * Training, coaching and supporting managers * Creating plans and setting business goals for your assigned restaurants

Zobility

Be Seen First

Customer Support Professional

Rome, NY · On-site

$20 - $23/hr

... support demand team. Responsibilities ... Pull and manage customer purchase orders for both Aftermarket (AM) and Original Equipment (OE ...

New

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Support Manager information

See Rome, NY salary details

$21.3K

$64.3K

$114.6K

How much do support manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for support manager in Rome, NY is $64,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $86,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Rome, NY?

The most popular types of Support jobs in Rome, NY are:

What job categories do people searching Support Manager jobs in Rome, NY look for?

The top searched job categories for Support Manager jobs in Rome, NY are:

What cities near Rome, NY are hiring for Support Manager jobs?

Cities near Rome, NY with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,287 per year, or $30.9 per hour.

Support Services Engineer

MA Polce

Rome, NY • On-site

$48K - $60K/yr

Full-time

Re-posted 22 days ago

Job description

Job Summary
The Support Services Engineer executes the day-to-day activities of the Support Services department. The Support Services Engineer is the first point of contact for customers who call our help desk. The Support Services Engineer answers incoming calls and emails, tracks all information in the service ticket system, uses a knowledge base tool along with their expertise to resolve problems in a professional and timely manner. This relates to all technology, including, but not limited to, cybersecurity best practices, networks, systems, video cameras, and VoIP solutions. The successful candidate will have exceptional customer services skills, have patience to deal with difficult customers, have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
Essential Functions:
  • Communicate well by striving for mutual respect and being professional, approachable, friendly, ethical, and honest with colleagues, customers, and vendors
  • Provide excellent customer service by projecting a positive, helpful image and maintaining a professional attitude
  • Provide value to a cross-functional team and engage in a learning work culture
  • Serve as the first point of contact for end-users requesting technical support over the phone, email, and service ticket system
  • Obtain customer information by interviewing clients, verifying information and documenting all relevant information according to standard operating procedures
  • Accurately log all service tickets in service ticket system
  • Follow-up and update customer with status and relevant information
  • Provide all aspects of day-to-day IT support for technologies including, but not limited to:
    • Cybersecurity: Anti-virus/anti-malware solutions, DNS filtering solutions, endpoint detection and response solutions, managed detection and response solutions, multi-factor authentication solutions, vulnerability remediation
    • Networks: Cisco, Fortinet, and Meraki network equipment
    • Systems: Backup solutions, Citrix, email archiving and filtering solutions, MacOS workstations, Microsoft 365, Microsoft Active Directory, Microsoft Hyper-V, Microsoft Windows Server, Microsoft Windows workstations, NAS storage, SAN storage, VMware ESXi
    • Video camera solutions
    • VoIP solutions
  • Respond to and resolve remote monitoring and management (RMM) systems alarms and notifications for managed IT customers
  • Collaborate with Support Services Engineers to solve complex procedural, operational and technical problems
  • Perform preventative maintenance tasks
  • Create and update departmental documentation, standard operating procedures, etc.
  • Identify and suggest department improvements
  • Continually improving technical skills by attending vendor training, working with experienced colleagues, earning certifications, and/or reviewing the personal development plan
  • Demonstrate leadership ability when working in a team setting or alone and unsupervised
  • Analyze workflows and schedule work to meet priorities and goals in an efficient, effective manner
  • Maintain high availability when on-call
  • Adhere to work schedule and demonstrate flexibility as requested
  • Other duties as assigned by the Support Services Manager

Required Qualifications:
  • Excellent customer service and interpersonal skills
  • Excellent oral and written communication skills
  • Ability to multitask, handle multiple priorities and work well under pressure
  • Ability to handle stressful situations appropriately
  • Ability to work collaboratively with all functions within the organization to foster partnership and teamwork
  • Flexible and approachable with the willingness to assist customers with a variety of different issues
  • Strong technical, analytical and problem-solving skills
  • Proven experience as a help desk technician or other customer support role, and ability to demonstrate proficiency providing IT support
  • Ability to diagnose and resolve software and hardware issues
  • Must be available to participate in on-call rotation
  • Must be able to work flexible hours, if necessary
  • Earn CompTIA Security+ certification within six months of employment or show proof of certification
  • Earn CompTIA Network+ certification within twelve months of employment or show proof of certification
  • Ability to obtain and maintain security clearances, if required by our clients
  • Successful background check
  • Hold a valid drivers' license and be able to commute to client locations, as needed

Preferred Qualifications:
  • 1 or more years of extensive experience supporting systems such as Microsoft Windows servers and personal computers
  • 1 or more years of extensive experience supporting networks such as Cisco products
  • CompTIA Network+ certification
  • CompTIA Security+ certification
  • Intermediate understanding of cybersecurity best practices
  • Intermediate understanding and the ability to support backup solutions, Microsoft 365, networks, servers, video cameras, Voice over IP, workstations, etc.
  • Intermediate understanding of service ticket systems, and remote management and monitoring (RMM) systems

Education:
  • Bachelor's degree in computer science or related field and a minimum of 1 year experience in IT or equivalent professional experience

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