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Virtual Desk Jobs (NOW HIRING)

Kinetic

Collision Estimator

Las Vegas, NV · On-site

$54K - $73K/yr

Strong multitasking skills, with the ability to handle virtual desk review operations efficiently * Excellent interpersonal, communication, and problem-solving abilities * I-CAR and/or ASE ...

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How much do virtual desk jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for virtual desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Virtual Desk job?

A Virtual Desk job is a remote position where employees handle administrative, customer service, or technical support tasks online. These roles often involve answering emails, managing schedules, providing customer assistance, or troubleshooting issues. Virtual Desk jobs are commonly found in industries like IT support, customer service, and administrative management. They require strong communication skills, proficiency with digital tools, and the ability to work independently.

What are the key skills and qualifications needed to thrive in the Virtual Desk position, and why are they important?

To thrive as a Virtual Desk professional, you need strong organizational skills, proficiency in digital communication, and a background in administrative support, often supported by relevant experience or certifications. Familiarity with virtual office platforms, ticketing or CRM systems, and scheduling tools is commonly required. Exceptional customer service, time management, and adaptability are standout soft skills in this role. These abilities are crucial for efficiently managing remote administrative tasks, resolving issues promptly, and ensuring seamless virtual operations.

What does a typical day look like for someone working in a Virtual Desk role?

A typical day in a Virtual Desk position involves managing and responding to digital inquiries, scheduling appointments, coordinating with team members remotely, and updating records in company systems. You may be responsible for assisting clients or employees via email, chat, or video calls, and addressing administrative tasks like data entry or document management. Regular communication with other departments is essential to ensure that requests and issues are handled efficiently. The work is generally independent and remote, but collaboration and timely responses are key to the role's success. This setup allows you to support a variety of functions within the organization while working in a flexible, digital environment.

More about Virtual Desk jobs
What cities are hiring for Virtual Desk jobs? Cities with the most Virtual Desk job openings:
What are the most commonly searched types of Desk jobs? The most popular types of Desk jobs are:
What states have the most Virtual Desk jobs? States with the most job openings for Virtual Desk jobs include:
What job categories do people searching Virtual Desk jobs look for? The top searched job categories for Virtual Desk jobs are:
Virtual Desk jobs near you
Infographic showing various Virtual Desk job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Classified Support Technician

Classified Support Technician

Edgewater Federal Solutions, Inc.

Albuquerque, NM • On-site

Full-time

Posted 12 days ago

Job description

Overview
Edgewater Federal Solutions is seeking a Classified Support Technician to help support a major national laboratory.
The qualified candidate shall resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, the candidate shall support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies. The candidate shall provide tactical-support personnel for the services described below.
Responsibilities
  • The responsibility of a Classified Support Technician is to provide in-depth procedural & technical computer end-user support with the highest level of customer satisfaction
  • Support will be provided using inbound phone calls, inbound chat, inbound & outbound email, instant messaging or other tools as assigned & available.
  • In some cases, the technician will dispatch service requests & escalate issues to appropriate points of contact defined within the support organization.
  • The technician will be capable & effective in promoting internal education.
  • Provide comprehensive Phone, Chat, and Deskside Support for the efficient resolution of incidents & requests of end-users.
  • Partner with other IT teams in the development, testing & implementation of commercially & internally developed solutions
  • Upon completing additional training, assist in various scopes of the Service Desk as needed by the business.
  • Resolve more complex hardware & software problems
  • Assist cross-functional teams, in the resolution of IT related issues for all supported platforms
  • Appropriately document all required information into the ticketing system & the knowledgebase.
  • Resolve service requests, or issues, as appropriate within the specified timeline.
  • Meet required productivity expectations, including metrics, SLAs and Customer Satisfaction
  • Create & contribute to the in-house knowledge.
  • Possess the capacity to work independently & effectively while maintaining positive productivity levels.
  • Maintain a positive relationship with fellow peers, cross functional teams & leadership
  • Other duties assigned as necessary.

Qualifications
  • HS Diploma and a minimum 2 year, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
  • Related experience may be substituted for relevant education and vice versa.
  • Must have an Active DOE Q Security Clearance

Required Skills:
  • Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
  • 6 months of customer help desk experience
  • Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer). Ability to type 35 WPM

Desired Skills:
  • Experience in the current customer environment
  • Associates Degree or bachelor's degree in information technology, or related discipline.
  • Experience with ServiceNow.
  • Experience with KCS methodology.
  • Any additional requirements determined by the Service Manager.
  • Ability to type 50+ WPM

About Us:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LI-KM1

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