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Contract Disney Front Desk Jobs (NOW HIRING)

Aulani, A Disney Resort & Spa

$35.84/hr

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: * 100 ... The Front Desk Agent also assists guests and enhance their stay through providing information ...

Aulani, A Disney Resort & Spa

$35.84/hr

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: * 100 ... The Front Desk Agent also assists guests and enhance their stay through providing information ...

Aulani, A Disney Resort & Spa

$35.84/hr

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: * 100 ... The Front Desk Agent also assists guests and enhance their stay through providing information ...

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How much do contract disney front desk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for contract disney front desk in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What are some common challenges faced by contract Disney front desk employees, and how can they be addressed?

Contract Disney Front Desk employees often encounter high guest volumes, especially during peak seasons, which can lead to fast-paced and sometimes stressful workdays. Balancing guest satisfaction with company policies, handling special requests, and resolving guest concerns are common challenges. To succeed, it’s important to remain calm under pressure, communicate effectively, and collaborate closely with housekeeping, concierge, and other departments. Ongoing training and support from supervisors help team members build confidence and ensure a positive experience for both guests and staff.

What is the difference between Contract Disney Front Desk vs Contract Disney Guest Services?

AspectContract Disney Front DeskContract Disney Guest Services
CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, customer service experience
Work EnvironmentFront desk, guest check-in/out, administrative tasksGuest interactions, assistance, and information
Employer & IndustryDisney parks and resorts, hospitality industryDisney parks and resorts, hospitality industry

Both roles involve guest interaction and customer service within Disney parks and resorts, requiring similar credentials. The Contract Disney Front Desk focuses on check-in/out and administrative duties at the front desk, while Contract Disney Guest Services emphasizes guest assistance and providing information throughout the park. Understanding these differences helps candidates choose the role that best fits their skills and career goals.

What are the key skills and qualifications needed to thrive as a contract Disney front desk?

To thrive as a Contract Disney Front Desk employee, you need excellent customer service skills, attention to detail, and familiarity with hospitality operations, usually supported by prior front desk or hotel experience. Proficiency with hotel management software like Opera, reservation systems, and basic office technologies is typically required. Strong communication, problem-solving abilities, and a friendly, welcoming attitude help you create positive guest experiences. These skills are important because they ensure smooth check-in/check-out processes, resolve guest issues efficiently, and uphold the Disney standard of magical, high-quality service.

What is a contract Disney front desk?

Contract Disney front desk employees are staff members hired on a temporary or contractual basis to work at the front desks of Disney resorts, hotels, or parks. Their primary responsibilities include greeting guests, handling check-ins and check-outs, assisting with reservations, and providing information about the property and amenities. Unlike full-time permanent employees, contract workers are typically employed for a specific period or season, often during peak times or special events. They are expected to deliver the same high standard of guest service that Disney is known for and may receive specialized training to uphold company policies and customer service protocols.
What cities are hiring for Contract Disney Front Desk jobs? Cities with the most Contract Disney Front Desk job openings:
What are the most commonly searched types of Disney Front Desk jobs? The most popular types of Disney Front Desk jobs are:
What states have the most Contract Disney Front Desk jobs? States with the most job openings for Contract Disney Front Desk jobs include:
What job categories do people searching Contract Disney Front Desk jobs look for? The top searched job categories for Contract Disney Front Desk jobs are:
Contract Disney Front Desk jobs near you
Infographic showing various Contract Disney Front Desk job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 26% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $32,583 per year, or $15.7 per hour.

Front Desk Agent (Japanese Speaking) -Full Time, $35.84/Hour

The Walt Disney Studios

Kapolei, HI • On-site

$35.84/hr

Other

Posted 3 days ago

New

Job description

Aulani Front Desk Agent

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

  • 100% full coverage of healthcare for you and your eligible dependents
  • Tuition paid upfront at network schools
  • Free lunch
  • Free parking
  • Free theme park admission and much more!

Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services.

Responsibilities:
  • Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
  • Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast
  • Strong computer skills and knowledge is required
  • Must feel comfortable handling large amounts of money and possesses a high-level of integrity
  • Ability to reflect a professional image while maintaining guest privacy
  • Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
  • Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night.
  • Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods.
Basic Qualifications:
  • Proficient in English and Japanese Language
  • Previous cash handling experience
  • Previous computer experience
  • Ability to perform in a fast-paced and sometimes stressful working environment
  • Ability to multi task
  • Ability to confidently utilize service recovery methods
  • Enthusiastic about interacting and helping guests
  • Receptive to special requests
  • Willing to follow instructions and take direction
  • You must be at least 18 years of age to be considered for this role
  • Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred
Preferred Qualifications:
  • Knowledge of Hawaiian language preferred
  • Previous work experience in a Hotel/Front Desk environment
  • Previous experience in a high volume, fast paced office type environment
  • Previous Leadership experience
  • Previous experience working in a Hawaiian tourism or hospitality role
Additional Information:

SCHEDULE AVAILABILTY Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays. SUBMITTING YOUR APPLICATION After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. Keyword: Aulani Casting, aulanicasting The pay rate for this role in Hawaii is $35.84 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

About Aulani, A Disney Resort & Spa:

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O'ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai'i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai'i to life, while upholding Disney's renowned service and enchanting entertainment offerings.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Club Hawaii Management Company, LLC, which is part of a business we call Aulani, A Disney Resort & Spa.

Disney Vacation Club Hawaii Management Company, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

Disability Accommodation For Employment Applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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