Davinci Virtual

Description

Join an Amazing Team at Davinci Virtual!

Davinci Virtual is the leading global provider of business addresses, live answering services, and meeting spaces. We're a fast-growing, fulfillment-driven company known for our innovative solutions and exceptional service-and we're looking for friendly, energetic people to join our team!

As a Virtual Client Specialist, you are the voice of our company. You'll handle inbound calls on behalf of Davinci's clients while providing warm, professional, top-notch customer support. After completing in-person training at our Midvale office, you'll work fully from home-no commute, no dress code, all comfort. (You'll just need reliable internet and a quiet workspace.)

If you're enthusiastic, customer-focused, and excited about growing with an incredible team, this may be the perfect fit for you!

What We Offer:

Competitive Pay & Bonuses
$16/hr. to start
New-hire bonuses at 3 months and 9 months
Lots of opportunity for advancement

Exceptional Benefits (Seriously Amazing!)
100% employer-paid Medical, Dental, and Vision for employees
Affordable family plans
HSA, FSA, and Dependent Care FSA options
Employer-paid life insurance, short-term disability, and long-term disability

Rewards & Recognition Program - Nectar
Earn points from peers, leaders, and HR that you can redeem for:
Bonuses added to your paycheck
Extra paid time off
Amazon items or gift cards

Work-From-Home Flexibility
After training, work fully remote
Supportive team and leadership
Opportunities for professional development and leadership training

What You'll Do:

Answer inbound calls accurately, efficiently, and with a great attitude
Provide outstanding customer service on every call
Navigate client instructions, websites, schedules, and tools with confidence
Send professional, well-written emails as needed
Meet call quality, accuracy, and answer-time standards
Communicate effectively with coworkers, leaders, and clients
Review team stats daily and strive to meet goals
Follow department procedures, policies, and workflows
Contribute to team culture and be a positive, supportive teammate

Grow With Us - Professional Development:

Participate in leadership and personal development programs
Bring forward ideas to improve processes and the customer experience
Commit to achieving team and company goals
Continuously learn new tools and skills

Requirements

What You Need:
High School diploma
40+ WPM typing speed
Excellent written and verbal English skills
Customer service experience
Proficiency with Microsoft Office, Outlook, Internet, and Windows
Reliable high-speed internet for WFH
Backup location in case of outages (or ability to work occasionally from our office)

Preferred Traits:
Team player with strong communication
Problem-solving and conflict-resolution skills
Motivated, tech-savvy, and eager to learn
Organized, focused, and adaptable
Consistent and dependable attendance
Professional presentation

Working Conditions

Quiet, distraction-free home workspace
Frequent use of phone and computer systems
Must be able to sit at a desk for most of the shift
Minimal physical effort required

All job offers are contingent upon passing a background check, including verification of past employment, education, and criminal records as permitted by law.