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Virtual Customer Service Representative Jobs (NOW HIRING)

LifeMD

Customer Service Representative

Greenville, SC · On-site

$22.50/hr

LifeMD is a leading digital healthcare company committed to expanding access to virtual care ... We are looking for a Customer Service Representative to serve as the face of our Virtual Patient ...

QPS

Customer Service Representative

Vernon Hills, IL

$18 - $20/hr

Customer Service Representative $18.00 - $20.00/hour 1st 7:30am - 4:30pm (Monday - Friday) Are you ... Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and ...

PostNet

Customer Service Representative

Mount Pleasant, SC · On-site

$8 - $14/hr

Captures, complete tasks, and organizes Virtual Mail Retail Customer Service Representative - Role Requirements: * Must be able to stand behind a sales counter for extended periods of time * Must be ...

dbi

Customer Service Representative

Slidell, LA · On-site

$13.75 - $18.75/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

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How much do virtual customer service representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for virtual customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Customer Service Representative, and why are they important?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do Virtual Customer Service Representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is a Virtual Customer Service Representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

More about Virtual Customer Service Representative jobs
What cities are hiring for Virtual Customer Service Representative jobs? Cities with the most Virtual Customer Service Representative job openings:
What are the most commonly searched types of Customer Service Representative jobs? The most popular types of Customer Service Representative jobs are:
What states have the most Virtual Customer Service Representative jobs? States with the most job openings for Virtual Customer Service Representative jobs include:
What job categories do people searching Virtual Customer Service Representative jobs look for? The top searched job categories for Virtual Customer Service Representative jobs are:
Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 61% Full Time, 13% Part Time, 13% Temporary, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

LifeMD

Greenville, SC • On-site

$22.50/hr

Full-time

Medical, Dental, Vision, PTO

Posted 22 days ago

Job description

About Us:

LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. 

To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company - with offices in New York City; Greenville, SC; and Huntington Beach, CA - is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.

About the role:

We are looking for a Customer Service Representative to serve as the face of our Virtual Patient Care platform. You will be in charge of ensuring that our patients have the best experience possible as they enter our virtual platform. This will entail answering patient questions and concerns, as well as serving as a liaison between our patients and LifeMD Southern Patient Care. Professionalism and expert customer service skills are a must. If you have a passion for helping others and providing a memorable patient experience, then apply today and become a part of our team!

Responsibilities:

  • Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform
  • Answer incoming calls from patients with a courteous and professional manner
  • Provide patients with solutions to any inquires they may have
  • Maintain patient accounts and information
  • Work with medical team to handle patient scheduling
  • Provide leadership and guidance to other Customer Service Representatives

Requirements

Basic Qualifications:

  • 1+ year of related work experience, which can include call center, patient coordination or claims experience
  • Ability to work confidential and sensitive information
  • Must be able to work full-time onsite (this is not a remote position)

Preferred Qualifications:

  • Computer literate and proficient in Google Suite
  • Strong problem solving and decision-making skills
  • Experience working in the medical field

Benefits

  • Pay: $22.50/hour
  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development

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