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Virtual Customer Service Representative Jobs in Detroit, MI

Wieland

Head Machinist - Lathe Department

Roseville, MI

$33 - $37/hr

We provide a large product and service portfolio including power, automotive, ammunition, coinage ... Ability to make work-related decisions based on deadlines and customer specifications * Ability to ...

JL Connects

Customer Service Representative

Troy, MI · On-site

$14.50 - $19.75/hr

COMMERCIAL LINES CUSTOMER SERVICE REPRESENTATIVE - Hybrid Role - 50% remote Our client, mid-sized independent insurance agency in Oakland County, MI, is searching for an experienced Commercial Lines ...

Wieland

Customer Service Representative

Roseville, MI

$14.50 - $19.75/hr

The Customer Service Representative will serve as a customer-facing representative with advanced quoting, technical product knowledge, and revenue-impacting responsibilities. This role is located in ...

Wieland

Customer Service Representative

Roseville, MI

$14.50 - $19.75/hr

The Customer Service Representative will serve as a customer-facing representative with advanced quoting, technical product knowledge, and revenue-impacting responsibilities. This role is located in ...

Wieland

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

The Customer Service Representative will serve as a customer-facing representative with advanced quoting, technical product knowledge, and revenue-impacting responsibilities. This role is located in ...

sasholdings

Customer Service Representative

Troy, MI · On-site

$19/hr

Customer Service Representative Responsibilities include: * Process sales orders, create parts invoices, and repair orders. * Complete online customer eCommerce orders and dealer orders. * The ...

UGM SURFACES

Customer Service Representative

Royal Oak, MI

$17 - $19/hr

As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. Your main goal will be to ensure customer satisfaction by addressing inquiries ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Detroit, MI

Virtual Customer Service Representative information

See Detroit, MI salary details

$9

$18

$26

How much do virtual customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for virtual customer service representative in Detroit, MI is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What are the most commonly searched types of Customer Service Representative jobs in Detroit, MI?

The most popular types of Customer Service Representative jobs in Detroit, MI are:

What are popular job titles related to Virtual Customer Service Representative jobs in Detroit, MI?

For Virtual Customer Service Representative jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Representative jobs in Detroit, MI look for?

The top searched job categories for Virtual Customer Service Representative jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Virtual Customer Service Representative jobs?

Cities near Detroit, MI with the most Virtual Customer Service Representative job openings:

Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,705 per year, or $18.6 per hour.

Customer Service Representative

Universal Staffing

Oxford, MI

$13/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 7 days ago

Job description

Customer Service Representative

Job Summary

The Customer Service Representative is responsible for daily communication with customers regarding their orders, delivery issues, product questions or similar other items. They take care of the order entry process from start to finish and are responsible for tasks that are related to customer orders such as credits, delivery issues and alike. The Customer Service Representative takes call from customers and answers questions they may have or directs them to a coworker who can answer their questions.

The Customer Service Representative is a full-time position, with benefits, and a work schedule of Monday - Friday 8:00 AM to 5:00 PM.

General Accountabilities

  • Provides customers' information about products or services, takes or enters orders, or obtains details of complaints.
  • Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
  • Identifies and prioritizes problems and issues related to service area.
  • Ensures that appropriate changes were made to resolve customers' problems.
  • Processes adjustments, changes, requests, fees, invoices and other related paperwork.

Job Qualifications

  • Education: High school diploma or equivalent
  • Experience with MS Office

Skills

  • Excellent verbal and written communication
  • Service oriented
  • Critical thinking
  • Active listening
  • Problem resolution
  • Works well with others

Other Job Information:

Full time

Benefits after 90 temporary period

Work Schedule: Monday – Friday 8:00 AM to 5:00 PM

Company Description

We are not a staffing agency, we employ for another business unit owned by the same individual.