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Virtual Customer Service Representative Jobs in Monroe, MI

Q5 Connections

Customer Service Representative

Toledo, OH · On-site

$14.75 - $20/hr

Customer Service Representative Toledo, Ohio, United States $ 11.00 - 13.00 (US Dollar) About the Job We are seeking a Customer Service Agent to join our team! A customer service representative will ...

EPIC Fitness Group

Customer Service Representative

Toledo, OH · On-site

$14.75 - $20/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

EPIC Fitness Group

Customer Service Representative

Taylor, MI · On-site

$14.75 - $20.25/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

Domino's

Customer Service Representative

Southgate, MI · On-site

$14 - $19.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to)

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Monroe, MI

Virtual Customer Service Representative information

See Monroe, MI salary details

$9

$17

$24

How much do virtual customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for virtual customer service representative in Monroe, MI is $17.40, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $19.38 per hour, depending on experience, location, and employer.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What are the most commonly searched types of Customer Service Representative jobs in Monroe, MI?

The most popular types of Customer Service Representative jobs in Monroe, MI are:

What are popular job titles related to Virtual Customer Service Representative jobs in Monroe, MI?

For Virtual Customer Service Representative jobs in Monroe, MI, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Representative jobs in Monroe, MI look for?

The top searched job categories for Virtual Customer Service Representative jobs in Monroe, MI are:

What cities near Monroe, MI are hiring for Virtual Customer Service Representative jobs?

Cities near Monroe, MI with the most Virtual Customer Service Representative job openings:

Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Monroe, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,193 per year, or $17.4 per hour.

Customer Service Representative

Cardinal Services

Maumee, OH • On-site

$18/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description


Cardinal Staffing Services is hiring a Customer Experience Representative for a growing custom framing manufacturer in Maumee, OH. This is an exciting opportunity for a customer-focused professional who enjoys helping others, solving problems, and working in a creative environment.
As a Customer Experience Representative, you'll guide customers through custom framing solutions by providing product recommendations, processing orders, and delivering exceptional service through phone, email, virtual meetings, and in-person interactions. If you enjoy building relationships, have an eye for detail, and appreciate art or design, this could be the perfect opportunity for you.
Cardinal Staffing Services is invested in our team members! All employees are offered competitive compensation of $18.00 per hour (based on experience), as well as a benefits package including health insurance (medical, dental, and vision).
Available Shift:1st Shift
Monday-Friday
8:15 AM-5:15 PM
Additional hours may be required during peak business seasons.Duties and Responsibilities:
  • Deliver exceptional customer service through phone, email, virtual meetings, and in-person interactions
  • Assist customers with custom framing solutions, product selection, and order placement
  • Recommend products and services based on customer style, project goals, and budget
  • Navigate customers through online ordering tools and company websites
  • Process orders accurately while maintaining detailed customer records
  • Resolve customer questions and order concerns in a professional and timely manner
  • Collaborate with production, marketing, and internal departments to ensure a seamless customer experience
  • Monitor orders throughout the production process and provide updates as needed
  • Identify opportunities for process improvements and communicate customer feedback to leadership
  • Maintain accurate documentation using CRM and order management systems
  • Support customer retention through outstanding service and relationship building
  • Perform additional duties as assigned
Requirements and Qualifications:
  • Previous customer service, sales, or administrative experience preferred
  • Associate or Bachelor's degree (completed or in progress) in Business, Communications, Education, Art, or a related field preferred
  • Interest in art, framing, design, or other creative fields is a plus
  • Strong verbal and written communication skills
  • Excellent customer service and problem-solving abilities
  • Comfortable using computers, CRM software, email, and web-based systems
  • Ability to multitask, prioritize, and work in a fast-paced environment
  • Basic understanding of art mediums preferred
  • Ability to accurately measure to the nearest 1/16" and work with fractions
  • Professional, dependable, and team-oriented attitude

About Cardinal StaffingAt Cardinal Staffing, a Surestaff Company, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest.We understand that finding the right job is about more than just a paycheck - it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you'll enjoy when you partner with us:
  • Access to a wide range of job opportunities
  • Competitive pay
  • Health and Wellness Programs (including EAP)
  • Medical benefits including medical, vision, dental, and prescriptions
  • Electronic weekly pay
  • Employee Advocacy & Personalized Job Support
Cardinal Staffing also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Cardinal Staffing is an equal opportunity employer.
Notice Regarding the Use of Artificial Intelligence in Employment Decisions
In accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment-related evaluations.
AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision-making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation.
Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Cardinal Staffing is the place for you. Let's get started today!
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Meet Your Recruiter
Chelsea Parks
Cardinal Staffing Services logo

About Cardinal Staffing Services

Sourced by ZipRecruiter

Cardinal Services, Inc. was founded in Port Clinton, Ohio in 1994. Since that time, we have grown and expanded into 5 states with 11 offices, delivering custom staffing and recruiting solutions to diverse markets. With over 25 years in the industry, Cardinal Staffing Services is recognized as a leader in the staffing and temp agency business. Clients come back to us again and again because we deliver high-quality people every time. Our commitment to making exceptional matches has helped our clients expand their businesses, helped our candidates build meaningful careers, and has made our communities stronger. Our team leverages technology, advanced recruiting tools and good, old-fashioned recruiting tactics to connect people and businesses. As the link between employer and employee, it is our mission to provide the best environment for making these connections.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Maumee, OH, US

Year founded

1994

Social media

Facebook

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