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Virtual Customer Service Representative Jobs in Monroe, MI

Q5 Connections

Customer Service Representative

Toledo, OH · On-site

$14.75 - $20/hr

Customer Service Representative Toledo, Ohio, United States $ 11.00 - 13.00 (US Dollar) About the Job We are seeking a Customer Service Agent to join our team! A customer service representative will ...

EPIC Fitness Group

Customer Service Representative

Toledo, OH · On-site

$14.75 - $20/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

Liberty Staffing LLC

Customer Service Rep

Maumee, OH · On-site

$22/hr

Customer Service Representative Maumee, Ohio $22/hr - Paid Weekly 8 am - 4:30 pm Summary: The Customer Service Representative (CSR) is responsible for managing customer interactions, processing ...

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EPIC Fitness Group

Customer Service Representative

Taylor, MI · On-site

$14.75 - $20.25/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Monroe, MI

Virtual Customer Service Representative information

See Monroe, MI salary details

$9

$17

$24

How much do virtual customer service representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for virtual customer service representative in Monroe, MI is $17.40, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $19.38 per hour, depending on experience, location, and employer.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What are the most commonly searched types of Customer Service Representative jobs in Monroe, MI?

The most popular types of Customer Service Representative jobs in Monroe, MI are:

What are popular job titles related to Virtual Customer Service Representative jobs in Monroe, MI?

For Virtual Customer Service Representative jobs in Monroe, MI, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Representative jobs in Monroe, MI look for?

The top searched job categories for Virtual Customer Service Representative jobs in Monroe, MI are:

What cities near Monroe, MI are hiring for Virtual Customer Service Representative jobs?

Cities near Monroe, MI with the most Virtual Customer Service Representative job openings:

Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Monroe, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,193 per year, or $17.4 per hour.

Customer Service Rep

Impact Employment Solutions

Maumee, OH • On-site

$22/hr

Full-time

Posted 5 days ago

Job description

Customer Service Representative
Maumee, Ohio
$22/hr - Paid Weekly
8 am - 4:30 pm

Summary:
The Customer Service Representative (CSR) is responsible for managing customer interactions, processing orders, and ensuring compliance with company policies and contract requirements. This role supports the full lifecycle of customer accounts, including contract review, order management, and cross-functional coordination.

Key Responsibilities:
  • Serve as the primary point of contact for customer inquiries related to orders, quotes, deliveries, changes, shipping, quality concerns, returns, and expedites
  • Review customer purchase orders, contracts, and requirements to ensure compliance with company policies and terms & conditions
  • Prepare, review, and maintain contract documentation in accordance with corporate and divisional procedures
  • Enter and manage data in ERP systems, including sales orders, RFQs, pricing, and order status, ensuring accuracy and completeness
  • Coordinate with internal teams (Sales, Operations, Finance, EDI) to support customer needs and resolve issues
  • Communicate terms, pricing, product changes, and special instructions across departments
  • Assist with customer account setup, including tax documentation and validation of payment terms
  • Support accounts receivable by resolving pricing discrepancies and assisting with collections
  • Handle returns (RGA), credits, debits, and courier claims per company guidelines
  • Collaborate with Operations to manage expedites and track shipments
  • Review and support RFQs and new business opportunities in partnership with Sales
  • Maintain strong customer relationships and support ongoing customer satisfaction
  • Ensure compliance with export regulations and escalate concerns when necessary
  • Identify and support continuous improvement initiatives across processes
  • Maintain all documentation in compliance with retention policies and procedures
  • Perform additional duties and projects as assigned
Qualifications:
  • High School Diploma or equivalent required; Associate’s degree preferred
  • Minimum of 2 years of customer service experience (distribution/manufacturing preferred)
  • Excellent verbal and written communication skills
  • Strong problem-solving and analytical abilities
  • Proficient in Microsoft Office and ERP systems
  • Ability to multitask, work independently, and collaborate across teams
Core Competencies:
  • Effective communication and collaboration
  • Ability to manage ambiguity and prioritize workload
  • Strong organizational and process optimization skills
  • High level of professionalism and customer focus
Physical Requirements:
  • Ability to sit, stand, and walk for extended periods
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