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Virtual Customer Service Representative Jobs (NOW HIRING)

MiCo2 Group LLC

Customer Service 3.0

Rocky Mount, NC · On-site

$12 - $15/hr

Customer Service Reps Needed - Work From Home$12-$15/hrSet Your Own Hours Ready to take control of your schedule and income from home?Join our fast-growing virtual customer support team! We're hiring ...

Blyss Journeys

Virtual Customer Support Advisor

$15.25 - $19.50/hr

... service from the initial inquiry through completion. This position is a good fit for someone who ... Virtual Customer Support Advisors communicate with clients to understand their needs, preferences ...

New

Tempo Service

Customer Service Representative

Irving, TX · On-site

$15.25 - $21/hr

Customer Service Representative Tempo Service Company Profile - Tempo Air has proudly served the cooling and heating needs of the Dallas-Fort Worth residential community since 1966. Tempo, Inc ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

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Virtual Customer Service Representative information

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How much do virtual customer service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for virtual customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

More about Virtual Customer Service Representative jobs

What cities are hiring for Virtual Customer Service Representative jobs?

Cities with the most Virtual Customer Service Representative job openings:

What are the most commonly searched types of Customer Service Representative jobs?

The most popular types of Customer Service Representative jobs are:

What states have the most Virtual Customer Service Representative jobs?

States with the most job openings for Virtual Customer Service Representative jobs include:

What are popular job titles related to Virtual Customer Service Representative jobs?

For Virtual Customer Service Representative jobs, the most frequently searched job titles are:

Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

Morgantown, WV • On-site

RightDirection Technology Solutions
IT Services • 51 - 200 employees
Learn more about RightDirection Technology Solutionsexternal

$16.50 - $22.50/hr

Full-time

Posted 2 days ago

New

Job description

Description

As a Customer Service Representative (CSR), you will answer general questions from callers using the available knowledge base, the organization's website, or other reference material and recommend resources available on website. You are responsible for responding to public inquiries regarding USPTO services, products, procedures, MyUSPTO accounts, and website-related issues. Representatives provide professional customer support through multiple communication channels while maintaining accurate records within the CRM platform.

In this position you will:

  • Answer incoming telephone calls and customer inquiries.
  • Respond to emails using USPTO-approved templates and procedures.
  • Assist customers with MyUSPTO account access, password resets, and MFA support.
  • Research and provide information using the USPTO website, knowledge base, and approved reference materials.
  • Document all customer interactions within CIP-CC.
  • Process voice mail, postal mail, and returned mail requests.
  • Escalate unresolved inquiries to appropriate Tier 2 support organizations.
  • Maintain adherence to quality standards and customer service procedures.
  • Participate in training, coaching, and knowledge-sharing activities.
  • Support virtual agent and AI-enabled customer service enhancements.

Requirements

  • As a requirement of this position, all candidates must be either a U.S. Citizen or have official legal status in the United States and must have continually resided in the United States for the last two years. In accordance with 8 U.S.C. 1324b(a)(2)(C), we will not consider candidates for this position who do not meet the aforementioned conditions
  • Must be able to pass federal background investigation and obtain a Public Trust
  • Demonstrate at least one (1) year of customer service experience, including: phone and/or email contact center experience, data entry, contact center problem logging, Automatic Call Distribution (ACD) telephone systems and face-to-face customer service experience
  • High school diploma or equivalent.
  • Minimum one (1) year customer service experience.
  • Experience with telephone or email-based customer support.
  • Strong verbal and written communication skills.
  • Proficiency with standard office applications and CRM systems.
  • A fixed shift schedule will be assigned at the time of hire based on operational needs. All shifts fall within operating hours of Monday through Friday, 8:30 AM to 8:00 PM ES
  • Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document.

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