ZipRecruiter

Log In

1

Vice President Technical Operations Jobs (NOW HIRING)

Netlist

Vice President, Technical Marketing

Irvine, CA

$200K - $220K/yr

Director Of Technical Marketing Reports To: VP, Marketing & Sales Ops Company Overview: Netlist Inc. (NASDAQ: NLST) is a leading provider of high-performance modular memory subsystems and next ...

Netlist

Vice President, Technical Marketing

Irvine, CA · On-site

$200K - $220K/yr

Director Of Technical Marketing Reports To: VP, Marketing & Sales Ops Company Overview: Netlist Inc. (NASDAQ: NLST) is a leading provider of high-performance modular memory subsystems and next ...

Netlist

Vice President, Technical Marketing

Irvine, CA · On-site

$200K - $220K/yr

Director Of Technical Marketing Reports To: VP, Marketing & Sales Ops Company Overview: Netlist Inc. (NASDAQ: NLST) is a leading provider of high-performance modular memory subsystems and next ...

ICONIQ

Vice President, Technical Architect

New York, NY · On-site

$200K - $250K/yr

We are seeking a Vice President, Technical Architect to lead the design and delivery of scalable, multi-platform solutions while driving our engineering roadmap forward. This role blends deep ...

next page

Showing results 1-20

All JobsVice President Technical Operations Jobs

Vice President Technical Operations information

See salary details

$68.5K

$155.8K

$264K

How much do vice president technical operations jobs pay per year?

As of Jul 6, 2026, the average yearly pay for vice president technical operations in the United States is $155,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $185,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Vice President Technical Operations position, and why are they important?

To thrive as a Vice President Technical Operations, you need deep expertise in operations management, technical acumen, strategic planning, and leadership, often complemented by a bachelor’s or master’s degree in engineering, computer science, or a related field. Familiarity with IT infrastructure, cloud platforms, project management tools (such as Jira or Asana), and frameworks like ITIL or Six Sigma is highly beneficial. Exceptional communication, decision-making, and team-building skills set standout candidates apart in this executive role. These competencies are crucial for aligning technical operations with business objectives, ensuring efficient processes, and leading high-performing teams.

What is a Vice President Technical Operations job?

A Vice President of Technical Operations oversees an organization's technical infrastructure, ensuring efficiency, reliability, and scalability. They manage teams responsible for IT systems, engineering, and operational processes, aligning technology with business goals. This role involves strategic planning, process optimization, and risk management to enhance performance and productivity. Additionally, they collaborate with executives to implement technology-driven solutions, improve service delivery, and drive innovation.

What are some typical challenges a Vice President Technical Operations may face in this role?

A Vice President Technical Operations often encounters challenges such as managing cross-functional teams across multiple locations, ensuring consistent and reliable technical service delivery, and balancing resource constraints while meeting business goals. Adapting to rapidly evolving technologies and integrating new systems or processes can also present complexities that require strategic foresight and problem-solving skills. Additionally, aligning technical operations with high-level company objectives and stakeholder expectations demands strong leadership and effective communication. By proactively addressing these challenges, you can drive operational excellence and make a significant impact on organizational growth.

What cities are hiring for Vice President Technical Operations jobs? Cities with the most Vice President Technical Operations job openings:
What are the most commonly searched types of Technical Operations jobs? The most popular types of Technical Operations jobs are:
What states have the most Vice President Technical Operations jobs? States with the most job openings for Vice President Technical Operations jobs include:
What job categories do people searching Vice President Technical Operations jobs look for? The top searched job categories for Vice President Technical Operations jobs are:
Vice President Technical Operations jobs near you
Infographic showing various Vice President Technical Operations job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $155,780 per year, or $74.9 per hour.
VP, Technical Support, Business Network

VP, Technical Support, Business Network

OpenText

Gaithersburg, MD • On-site

Full-time

Posted 27 days ago

OpenText rating

9.2

Company rating: 9.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

16th of 202 rated software companies

Job description

Hiring Manager: Saleem Haque
Talent Acquisition Advisor: Natalie Lahoud
Job Code Level: 0
Refer Your Friends!
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
The Global Technical Support organization's primary objective is to ensure the success of our customers and drive loyalty. Reporting to SVP Technical Support, this position is responsible for defining, leading and driving the Business Networks business within Global Technical Support and OpenText, creating and executing business strategies to meet organizational goals; to influence increased customer satisfaction and new business partnerships.
The VP, Technical Support, Business Networks must be responsible for making our customers successful, overseeing the operations of several Technical Support teams providing end-to-end technical support of the highest quality on OpenText products. Responsible for developing the team members, prioritizing and managing escalated and large accounts, building relationships with customers, and ensuring the OpenText Technical Support policies are followed. Leveraging available data to identify opportunities to optimize team performance, understand product usage patterns, and inform internal initiatives.
The right candidate will be a highly collaborative business partner focused on leading a team with relationships across the company, and will leverage these capabilities by fostering a positive, constructive culture within Technical Support.
This position requires strong people and business management skills and offers you an opportunity to work with a team of managers and agents supporting new and exciting technology, while working with the world's top Fortune 500 companies.
WHAT THE ROLE OFFERS
  • Ability to communicate complete information (verbal and written) in a clear concise manner; a creative thinker.
  • Reimagine existing organizations into world class organizations setup for optimizations and efficiencies.
  • Demanding excellence and questioning the status quo.
  • Building high performance teams that will excel at follow the sun delivery.
  • Ability to work in a matrixed environment, close partnership with our regional COE's.
  • Ability to work across multiple silos within the organization and lead cross functional teams to successful outcomes, including an ability to address complex situations into actionable plans.
  • Providing direction to managers to meet schedules, business objectives and resolve challenges. Work collaboratively with team members to select methods and techniques for obtaining or recommending solutions.
  • Collaborating with peers, supervisors, customers and/or functional peer group managers, involving matters between functional areas, or customers and the company. Often leading a cross functional team effort to produce a cooperative result.
  • Coaching Technical Support Managers and team members
  • Partnering with Human Resource to ensure such activities as hiring, performance management, and training are performed well and create a culture of constant improvement and recognition.
  • Working across functions on any (potential) problems within the OpenText Technical Support team, providing recommendations towards solutions.
  • Managing metrics including SLOs, KPIs and MBOs; productivity, staffing plans and work scheduling to drive improving support and product quality for our customers.
  • Presenting and communicating both within OpenText and to customers.
  • Managing customer relations for critical issues and problems that are escalated to your attention. This includes developing action plans, informing customers of the plans and keeping customers appraised of the progress.
  • Looking at ways to innovate and identify areas of improvement in the process and/or tools used.
  • Providing leadership and facilitating open communication between Technical Support Managers and Support Agents within the Support Organization and other departments within OpenText.

WHAT YOU NEED TO SUCCEED
  • Ability to interact with people and adjust your communication style based on their individual needs.
  • Challenge historical norms to advance the organization forward.
  • Ability to partner with cross functional teams to align on role accountability.
  • Ability to navigate difficult conversations with customers.
  • You won't be satisfied until customers are satisfied.
  • Strong focus on continuous improvement and career progression.
  • The desire to drive a team that contributes by promoting a positive team environment and team growth.
  • A track record of good judgment and decision-making
  • 15+ years in a senior technical leadership position, including subordinate managers.
  • Relevant managerial experience in an Enterprise support environment.
  • Highly developed professional/technical skills are needed to perform the job.
  • Strong team building skills.
  • Previous experience interfacing with customers in a support capacity.
  • Previous experience managing C-level escalation situations.
  • Excellent communication skills: both written and verbal.
  • Excellent interpersonal & presentation skills.
  • A passion for providing quality customer service and technical support.
  • Positive attitude, patience, understanding, dedication, and commitment.

ONE LAST THING
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in shaping the future of content management solutions. Apply now and be part of our exciting journey at OpenText!
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

What OpenText employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply