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Msp Operations Jobs (NOW HIRING)

Software Technology Inc

MSP Oversight

Waltham, MA · On-site

Identify potential risks in MSP operations and develop strategies to mitigate them. Ensure ... proactive management of compliance-related risks. Strategic Planning: Contribute to the strategic ...

New

Kaav Inc.

MSP Oversight

Waltham, MA · On-site

Identify potential risks in MSP operations and develop strategies to mitigate them. Ensure ... proactive management of compliance-related risks. Strategic Planning: Contribute to the strategic ...

Cloud5 Communications

Tier 1 MSP Technician

Chesterfield, MO · On-site

$19.75 - $26.75/hr

MSP Operations Reports To: Manager, MSP Operations Location: Greater St-Louis, MO Area Employment Type: Full-time FLSA Status: Non-Exempt About the Company Cloud5 Communications delivers exceptional ...

Cloud5 Communications

Tier 1 MSP Technician

Chesterfield, MO · On-site

$19.75 - $26.75/hr

MSP Operations Reports To: Manager, MSP Operations Location: Greater St-Louis, MO Area Employment Type: Full-time FLSA Status: Non-Exempt About the Company Cloud5 Communications delivers exceptional ...

Delaney Computer Services, Inc.

MSP Project Manager

Mahwah, NJ · On-site

$97K - $115K/yr

Familiarity with PSA, ticketing, documentation, and project tracking platforms used in MSP operations * Experience coordinating vendor-driven and field-related projects * PMP, CAPM, ITIL, or similar ...

Delaney Computer Services, Inc.

MSP Project Manager

Mahwah, NJ · On-site

$97K - $115K/yr

Familiarity with PSA, ticketing, documentation, and project tracking platforms used in MSP operations * Experience coordinating vendor-driven and field-related projects * PMP, CAPM, ITIL, or similar ...

AgileOne

Be Seen First

Senior Program Manager

San Francisco, CA · On-site

$95K - $139K/yr

Senior Program Manager - MSP Operations Managed Service Provider (MSP) / Contingent Workforce Leadership Role This position is focused on workforce solutions, contingent workforce management ...

New

CNR Technologies

Junior IT Technician

Woodstock, GA · Hybrid

$20K - $30K/yr

Exposure to real-world MSP operations and client environments Compensation Compensation is based on experience, technical background, communication skills, and growth potential. This is a growth ...

CNR Technologies

Junior IT Technician

Woodstock, GA · Hybrid

$20K - $30K/yr

Exposure to real-world MSP operations and client environments Compensation Compensation is based on experience, technical background, communication skills, and growth potential. This is a growth ...

TEKBERRY

Revenue & Deduction Specialist

Alpharetta, GA · On-site

$58 - $60/hr

MSP Leadership & Governance * Serve as the primary point of contact between Clorox's deduction operations and the MSP, ensuring seamless translation of business requirements into daily execution

NinjaOne

Enterprise Account Executive, MSP

NC · On-site +1

$300K/yr

You will act as a trusted advisor to MSP leadership, positioning NinjaOne's Unified IT Operations Platform as the solution to their operational challenges at scale. Core responsibilities include ...

NinjaOne

You will act as a trusted advisor to MSP leadership, positioning NinjaOne's Unified IT Operations Platform as the solution to their operational challenges at scale. Core responsibilities include ...

CNR Technologies

Junior IT Technician

Woodstock, GA · On-site +1

$20K - $30K/yr

Exposure to real-world MSP operations and client environments Compensation Compensation is based on experience, technical background, communication skills, and growth potential. This is a growth ...

NinjaOne

Enterprise Account Executive, MSP

Kansas, KS · On-site +1

You will act as a trusted advisor to MSP leadership, positioning NinjaOne's Unified IT Operations Platform as the solution to their operational challenges at scale. Core responsibilities include ...

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All JobsMsp Operations Jobs

Msp Operations information

See salary details

$31.5K

$77.3K

$136.5K

How much do msp operations jobs pay per year?

As of Jun 6, 2026, the average yearly pay for msp operations in the United States is $77,254.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $102,500.00 per year, depending on experience, location, and employer.

What is the difference between Msp Operations vs Service Delivery Manager?

AspectMsp OperationsService Delivery Manager
CertificationsITIL, CompTIA, PMP (optional)ITIL, PMP, Service Management certifications
Work EnvironmentManaged service providers, IT support centersClient sites, IT departments, service teams
Employer & IndustryIT service providers, tech companiesLarge corporations, IT consulting firms

While both roles focus on IT service management, Msp Operations primarily handles the internal processes and infrastructure of managed service providers, ensuring smooth service delivery. Service Delivery Managers, on the other hand, focus on client relationships and ensuring services meet client expectations. Understanding these differences helps in choosing the right career path or job focus within the IT industry.

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Msp Operations jobs near you

MSP Operations and Account Management Specialist

Purple Drive Technologies

Irvine, CA • On-site

Full-time

Posted 6 days ago

Job description

Overview:
Position Overview
We are seeking an experienced MSP Operations & Account Management Specialist to strengthen relationships and improve processes with our client programs. This role is critical to improving our supplier performance metrics. The ideal candidate brings hands-on experience with MSP workflows, VMS platforms, and supplier relationship management.
Key Responsibilities
MSP Operations & Process Optimization
  • Manage end-to-end candidate submission process through VMS platforms, ensuring accuracy, timeliness, and compliance with MSP requirements
  • Optimize submission workflows to reduce turnaround times and improve candidate advancement rates
  • Navigate VMS platforms with expert-level proficiency, ensuring proper submission formatting, documentation, and positioning
  • Troubleshoot submission issues and resolve technical or process-related bottlenecks quickly
  • Monitor submission analytics and identify opportunities for process improvements
  • Develop and maintain best practices documentation for MSP engagement and submissions
  • Train internal recruiting team on MSP protocols, compliance requirements, and VMS platform usage
Account Management & Relationship Building
  • Serve as primary point of contact with MSP coordinators and account managers
  • Build and maintain strong working relationships with MSP stakeholders
  • Proactively communicate with MSP teams to understand requirements, priority needs, and upcoming opportunities
  • Manage escalations and resolve issues efficiently to maintain positive supplier relationships
  • Monitor supplier scorecard metrics and implement improvements to maintain preferred supplier status
  • Participate in MSP business reviews and provide performance updates
  • Ensure compliance with all MSP program policies, procedures, and SLAs
Operational Excellence
  • Ensure all submissions meet quality standards and include required documentation
  • Manage rate negotiations and markup submissions in accordance with MSP guidelines
  • Track and report on key performance metrics including fill rates, time-to-fill, and submission-to-hire ratios
  • Identify opportunities to improve supplier performance and competitive positioning
  • Support business development efforts by identifying expansion opportunities within existing MSP programs
Required Qualifications
  • 3+ years of experience in MSP operations, supplier management, or VMS coordination
  • Strong understanding of MSP business models, contingent workforce programs, and supplier management
  • Hands-on experience with VMS platforms (e.g., Fieldglass, Beeline, IQNavigator, Workforce Logiq)
  • Proven track record of managing high-volume submission processes with attention to detail
  • Strong knowledge of staffing industry practices and candidate lifecycle management
  • Excellent organizational skills with ability to manage multiple priorities in a fast-paced environment
  • Outstanding communication and relationship-building skills
  • Proficiency with ATS systems, VMS platforms, and Microsoft Office Suite
  • Problem-solving mindset with demonstrated ability to implement process improvements

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