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Msp Operations Manager Jobs (NOW HIRING)

SimpliFi

Manager MSP Operations

$75K - $85K/yr

The Manager, MSP Operations defines, plans, and drives the successful implementation of new clients and expansion of service offerings for existing clients. This role also oversees technical support ...

Travel Nurse Across America

Manager MSP Operations

$75K - $85K/yr

The Manager, MSP Operations defines, plans, and drives the successful implementation of new clients and expansion of service offerings for existing clients. This role also oversees technical support ...

Cloud5 Communications

Tier 1 MSP Technician

Chesterfield, MO · On-site

$19.75 - $26.75/hr

Manager, MSP Operations Location: Greater St-Louis, MO Area Employment Type: Full-time FLSA Status: Non-Exempt About the Company Cloud5 Communications delivers exceptional customer experiences ...

Addison Group

MSP Project Manager

Danvers, MA · Remote

$90K - $100K/yr

Identify opportunities to improve project delivery processes and operational efficiency ... Previous MSP (Managed Service Provider) experience required. * Proven ability to successfully ...

Cloud5 Communications

Tier 1 MSP Technician

Chesterfield, MO · On-site

$19.75 - $26.75/hr

Manager, MSP Operations Location: Greater St-Louis, MO Area Employment Type: Full-time FLSA Status: Non-Exempt About the Company Cloud5 Communications delivers exceptional customer experiences ...

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How much do msp operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for msp operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

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Msp Operations Manager jobs near you
Infographic showing various Msp Operations Manager job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Manager MSP Operations

SimpliFi

Remote

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

The Manager, MSP Operations defines, plans, and drives the successful implementation of new clients and expansion of service offerings for existing clients. This role also oversees technical support and workflows for internal teams. The Manager, MSP Operations serves as a technical and functional subject matter expert. This is a multi-faceted role and is one of the first contact points with healthcare executive leadership to implement a workforce program. This role works closely with a variety of healthcare executive sponsors and other client implementation team contacts, internal cross-departmental team members, and VMS partners.
What You'll Be Doing
  • Manage multiple large and complex projects, leading discovery, design, and delivery, and meeting timelines (e.g., new MSP client implementations, new and existing client implementations, etc.)
  • Continuously review internal and external operational and technical processes (e.g., SOPs, workflows, audits, etc.) and ensure necessary improvements are successfully implemented
  • Monitor, manage, and ensure completion of VMS updates to support SimpliFi clients and internal team members
  • Lead change management efforts and assess/manage the impact of technology changes tocurrent workflows and processes across SimpliFi Clients and internal workflows
  • Develop and contribute to client deliverables such as workflows, communication plans, project plans and stakeholder agendas
  • Liaise with technology partners and internal stakeholders to manage/prioritize VMS issue reporting and enhancements
  • Ensure appropriate implementation-related and ongoing internal training is completed and related training documentation is maintained
  • Oversee service issue resolution and support to clients and internal team; regularly analyze support ticket activity and report out trends
  • Uphold our Core Values
    • Own Your Relationships - Be someone others can count on
    • Own the Outcome - Deliver results through accountability and follow-through
    • Obsess Over the Experience - Make every interaction meaningful
    • Act with Integrity & Respect - Do what's right, always

Other duties as assigned
Supervisory Responsibilities
  • Lead assigned team members and manage associated work processes
  • Establish performance standards and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals
  • Execute supervisory responsibilities in accordance with the organization's policies and procedures

What We're Looking For
  • High school diploma or equivalent
  • 3 years of full scope project management experience or related experience
  • 3 years of MSP experience
  • Thorough understanding of Healthcare terminology, Managed Services Provider (MSP) programs and Vendor Management (VMS) systems
  • Extreme attention to detail
  • Demonstrated comfort level with and high proficiency performing in high visibility, client-facing roles with frequent interactions with executive leadership
  • Ability to juggle multiple tasks/priorities with competing interests without losing efficiency
  • Familiarity with ticketing support systems (i.e., Happy Fox or similar)
  • Ability to effectively work in a fast-paced and complex environment and maintain a sense of urgency
  • Ability to build and maintain productive working relationships with cross-functional coworkers
  • Excellent communication skills
  • Proficient with Microsoft Office Word, Excel, Outlook, and PowerPoint
  • Ability to recognize and mitigate risks
  • Ability to lead and develop others

Will accept any suitable combination of education, training, or experience
Preferred Qualifications
  • Bachelor's degree in Business or Healthcare Administration, Operations, Business Analytics, or a related field and/or equivalent work experience
  • Prior experience in healthcare MSP setting and/or experience implementing VMS technologies
  • CAPM, PMP or similar project management certification
  • Prior leadership experience
  • Prior experience managing a ticketing support system (i.e., Happy Fox or similar)

Comp & Benefits
$75,000 - $85,000 per year based on experience
  • Benefits (Start Day 1!):
    Medical, Dental, Vision, Life, and Long-Term Disability
    Short-Term Disability, Accident, Critical Illness
    Legal Assistance, Identity Protection, Pet Coverage
    Retirement Plan with Employer Match
    Generous vacation plan + 8.5 paid holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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