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Msp Operations Manager Jobs in New York (NOW HIRING)

KPMG US

Manager, Data Operations

Short Hills, NJ · On-site

Responsibilities : • Lead and manage Managed Service Provider (MSP) resources; responsible for day-to-day monitoring of Azure Data Lake pipelines and operational support activities • Ensure ...

KPMG US

Manager, Data Operations

Montvale, NJ · On-site

Responsibilities : • Lead and manage Managed Service Provider (MSP) resources; responsible for day-to-day monitoring of Azure Data Lake pipelines and operational support activities • Ensure ...

Recruiting

Service Operations Manager

Manhattan, NY · Remote

Service Operations Manager Department:Service Delivery Reports To:CEO Location:Remote, Global Term ... Minimum of 5+ years working in IT MSP or similar IT Service Desk team * Minimum of 5+ years as ...

Ivionics, LLC

Director of Service Delivery

Hauppauge, NY · On-site

$214K/yr

Strong understanding of MSP operations, including support, NOC, escalations, and security services * Proven ability to manage SLAs, KPIs, and client satisfaction at scale * Excellent leadership ...

Ivionics

Director of Service Delivery

Hauppauge, NY · On-site

$214K/yr

Strong understanding of MSP operations, including support, NOC, escalations, and security services * Proven ability to manage SLAs, KPIs, and client satisfaction at scale * Excellent leadership ...

Brigit

Senior IT Operations Manager

Manhattan, NY · On-site

$135 - $155/hr

Work with our MSP to provision hardware and manage user onboarding and offboarding * Own VPN ... Security Infrastructure & Operations * Implement and maintain security configurations across ...

Brigit

Senior IT Operations Manager

New York, NY · On-site

Work with our MSP to provision hardware and manage user onboarding and offboarding * Own VPN ... Security Infrastructure & Operations * Implement and maintain security configurations across ...

eMazzanti Technologies

MSP Sales Lead

Hoboken, NJ · On-site

... operations, and marketing to enhance customer experience and drive retention * Use CRM tools like ... B2B technology sales (MSP or IT consulting preferred) * 2+ years leading or managing high ...

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Infographic showing various Msp Operations Manager job openings in New York as of July 2026, with employment types broken down into 84% Full Time, 11% Part Time, 2% Temporary, and 3% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Operations Coordinator

Custom Computer Specialists

Hauppauge, NY

$55K - $60K/yr

Full-time

Posted 16 days ago

Job description

The Operations Coordinator - Managed Services is the day-to-day execution role supporting the MSP order-to-billing cycle. Reporting to the Operations Manager, MSP, this position performs the transactional work that keeps managed services orders moving - order review, fulfillment tasks, and the capture of revenue and billing data at month-end. The role combines hands-on execution with light coordination across departments, keeping data in NetSuite accurate and feeding order, fulfillment, and billing status up to the Operations Manager.

Salary: $55,000-$60,000

What You'll Do:

Order Processing & Fulfillment

  • Reviews sales orders received from Inside Sales and returns incomplete entries for correction before they move forward
  • Performs day-to-day fulfillment tasks and keeps individual orders moving toward completion
  • Stays aware of ETA dates on open orders and flags approaching or missed dates to the Operations Manager
  • Communicates order and fulfillment status to the Operations Manager, surfacing delays and exceptions as they arise
  • Helps organize, track, and maintain purchase orders for costs associated with MSP cloud services, internal tool platforms, and internal tool licensing

Revenue & Billing

  • Tracks recurring and non-recurring MSP services revenue throughout the month, making adjustments as they occur
  • Confirms that everything fulfilled during the month is captured for billing; generates and reconciles invoices
  • Onboards new clients into the billing and invoicing processes and platforms
  • Works with Finance and Accounting on month-end billing and revenue reporting

Recurring Operating Cadence

  • Weekly: keeps job / project and contract codes current, sets up new contracts for revenue tracking, follows up on outstanding renewals, and tracks revenue billed during the month
  • Mid-Month: processes and reviews fulfillments across billing platforms and ensures all contracts are entered and ready for billing
  • End of Month: confirms all revenue for the month has been reconciled and billed

Systems & Data (NetSuite)

  • Maintains accurate MSP order, fulfillment, billing, and cost data in NetSuite
  • Performs data entry, system updates, and inventory transactions supporting the MSP order flow
  • Supports the Operations Manager as a NetSuite user for the MSP operation, keeping records clean and current

Coordination & Process Support

  • Coordinates with Inside Sales, Finance, and buyers to keep the MSP order flow on track
  • Assists Finance with purchase order receipt and payment accuracy of vendor invoices for MSP cloud services, internal tool platforms, and internal tool licensing
  • Follows the standardized process flows defined for the MSP operation and helps document them
  • Helps organize and maintain accurate records of order status, fulfillment flow, and billing timelines
  • Provides ad-hoc reporting to the Operations Manager and assists with monthly revenue forecasting
  • Performs other job-related duties as assigned by management

What You Bring: 

  • 2+ years in an operations, administrative, or revenue/billing support role, preferably in an MSP, IT services, logistics, or distribution environment
  • Proficiency with ERP systems; NetSuite experience strongly preferred
  • Familiarity with MSP billing / PSA and revenue tracking platforms a plus
  • Strong Excel and quantitative / analytical abilities
  • Keen attention to detail and relentless follow-up
  • Strong written and verbal communication skills, with the ability to adjust to a range of communication styles across clients and internal teams
  • Ability to manage multiple tasks simultaneously while maintaining clear accountability
  • Creative problem solving and the ability to devise alternative approaches to current workflows

Preferred

  • Bachelor's degree in business
  • Experience supporting operations in a growing or acquiring MSP

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