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Msp Operations Manager Jobs in New York (NOW HIRING)

KPMG US

Manager, Data Operations

Short Hills, NJ · On-site

Responsibilities : • Lead and manage Managed Service Provider (MSP) resources; responsible for day-to-day monitoring of Azure Data Lake pipelines and operational support activities • Ensure ...

KPMG US

Manager, Data Operations

Montvale, NJ · On-site

Responsibilities : • Lead and manage Managed Service Provider (MSP) resources; responsible for day-to-day monitoring of Azure Data Lake pipelines and operational support activities • Ensure ...

Recruiting

Service Operations Manager

Manhattan, NY · Remote

Service Operations Manager Department:Service Delivery Reports To:CEO Location:Remote, Global Term ... Minimum of 5+ years working in IT MSP or similar IT Service Desk team * Minimum of 5+ years as ...

Ivionics, LLC

Director of Service Delivery

Hauppauge, NY · On-site

$214K/yr

Strong understanding of MSP operations, including support, NOC, escalations, and security services * Proven ability to manage SLAs, KPIs, and client satisfaction at scale * Excellent leadership ...

Ivionics

Director of Service Delivery

Hauppauge, NY · On-site

$214K/yr

Strong understanding of MSP operations, including support, NOC, escalations, and security services * Proven ability to manage SLAs, KPIs, and client satisfaction at scale * Excellent leadership ...

SHI

Support Engineer - Vendor Engagement

Somerset, NJ · On-site

$22 - $28/hr

... within MSP Operations. The primary responsibility of this role is to facilitate and monitor ... Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of ...

eMazzanti Technologies

MSP Sales Lead

Hoboken, NJ · On-site

... operations, and marketing to enhance customer experience and drive retention * Use CRM tools like ... B2B technology sales (MSP or IT consulting preferred) * 2+ years leading or managing high ...

eMazzanti Technologies

MSP Sales Lead

Hoboken, NJ · On-site

... operations, and marketing to enhance customer experience and drive retention * Use CRM tools like ... B2B technology sales (MSP or IT consulting preferred) * 2+ years leading or managing high ...

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Infographic showing various Msp Operations Manager job openings in New York as of July 2026, with employment types broken down into 84% Full Time, 11% Part Time, 2% Temporary, and 3% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Operations Coordinator

Custom Computer Specialists

Hauppauge, NY • On-site

$55K - $60K/yr

Full-time

Re-posted 2 days ago

Job description

The Operations Coordinator - Managed Services is the day-to-day execution role supporting the MSP order-to-billing cycle. Reporting to the Operations Manager, MSP, this position performs the transactional work that keeps managed services orders moving - order review, fulfillment tasks, and the capture of revenue and billing data at month-end. The role combines hands-on execution with light coordination across departments, keeping data in NetSuite accurate and feeding order, fulfillment, and billing status up to the Operations Manager.

Salary: $55,000-$60,000

What You'll Do:

Order Processing & Fulfillment

  • Reviews sales orders received from Inside Sales and returns incomplete entries for correction before they move forward
  • Performs day-to-day fulfillment tasks and keeps individual orders moving toward completion
  • Stays aware of ETA dates on open orders and flags approaching or missed dates to the Operations Manager
  • Communicates order and fulfillment status to the Operations Manager, surfacing delays and exceptions as they arise
  • Helps organize, track, and maintain purchase orders for costs associated with MSP cloud services, internal tool platforms, and internal tool licensing

Revenue & Billing

  • Tracks recurring and non-recurring MSP services revenue throughout the month, making adjustments as they occur
  • Confirms that everything fulfilled during the month is captured for billing; generates and reconciles invoices
  • Onboards new clients into the billing and invoicing processes and platforms
  • Works with Finance and Accounting on month-end billing and revenue reporting

Recurring Operating Cadence

  • Weekly: keeps job / project and contract codes current, sets up new contracts for revenue tracking, follows up on outstanding renewals, and tracks revenue billed during the month
  • Mid-Month: processes and reviews fulfillments across billing platforms and ensures all contracts are entered and ready for billing
  • End of Month: confirms all revenue for the month has been reconciled and billed

Systems & Data (NetSuite)

  • Maintains accurate MSP order, fulfillment, billing, and cost data in NetSuite
  • Performs data entry, system updates, and inventory transactions supporting the MSP order flow
  • Supports the Operations Manager as a NetSuite user for the MSP operation, keeping records clean and current

Coordination & Process Support

  • Coordinates with Inside Sales, Finance, and buyers to keep the MSP order flow on track
  • Assists Finance with purchase order receipt and payment accuracy of vendor invoices for MSP cloud services, internal tool platforms, and internal tool licensing
  • Follows the standardized process flows defined for the MSP operation and helps document them
  • Helps organize and maintain accurate records of order status, fulfillment flow, and billing timelines
  • Provides ad-hoc reporting to the Operations Manager and assists with monthly revenue forecasting
  • Performs other job-related duties as assigned by management

What You Bring: 

  • 2+ years in an operations, administrative, or revenue/billing support role, preferably in an MSP, IT services, logistics, or distribution environment
  • Proficiency with ERP systems; NetSuite experience strongly preferred
  • Familiarity with MSP billing / PSA and revenue tracking platforms a plus
  • Strong Excel and quantitative / analytical abilities
  • Keen attention to detail and relentless follow-up
  • Strong written and verbal communication skills, with the ability to adjust to a range of communication styles across clients and internal teams
  • Ability to manage multiple tasks simultaneously while maintaining clear accountability
  • Creative problem solving and the ability to devise alternative approaches to current workflows
  • Must be willing to work onsite 5 days a week

Preferred

  • Bachelor's degree in business
  • Experience supporting operations in a growing or acquiring MSP

#IND

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