Msp Operations Manager Jobs (NOW HIRING)

Job Title: IT Project Manager (Managed Services)

Industry: Information Technology / Managed Services

Location: Remote with occasional travel

Assignment Type: 4-6 Month Contract-to-Hire

Pay: $45.00 - $50.00 / Per Hour (Target Conversion Salary: $90,000 - $100,000 / Annually)

Work Schedule: Monday-Friday, standard business hours. Occasional travel (approximately 3-4 times per year) for team meetings and client engagements.

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a rapidly growing technology services organization that helps businesses navigate infrastructure modernization, cloud adoption, cybersecurity initiatives, compliance requirements, and IT transformation projects. Their collaborative environment offers the opportunity to work on a wide range of client-facing initiatives while contributing to a growing Project Management Office.

Job Description:

We are seeking an experienced IT Project Manager to oversee a large portfolio of concurrent technology projects within a fast-paced managed services environment. This role will serve as the primary point of coordination between clients, technical teams, and leadership while ensuring projects remain on schedule, within scope, and aligned with business objectives.

The ideal candidate has experience managing multiple technical projects simultaneously, thrives in a high-volume environment, and possesses a strong understanding of MSP operations. This individual must be adaptable, proactive, and comfortable navigating shifting priorities while maintaining exceptional client service.

Key Responsibilities:

• Manage 15-20+ concurrent technology projects across multiple clients and industries.
• Lead project planning activities, kickoff meetings, status reviews, and stakeholder communications.
• Coordinate engineers, technical resources, vendors, and business stakeholders throughout project lifecycles.
• Develop and maintain project schedules, milestones, risk assessments, and documentation.
• Oversee client onboarding initiatives, infrastructure deployments, cloud migrations, and security-focused projects.
• Monitor project progress and proactively address risks, delays, and resource constraints.
• Serve as the primary point of contact for clients, ensuring consistent communication and project transparency.
• Facilitate collaboration between internal teams and external stakeholders to drive successful project outcomes.
• Maintain project documentation, reporting, and implementation records.
• Identify opportunities to improve project delivery processes and operational efficiency.

Qualifications:

• 3+ years of project management experience supporting IT infrastructure, cloud, networking, cybersecurity, or managed services initiatives.
• Previous MSP (Managed Service Provider) experience required.
• Proven ability to successfully manage a high volume of concurrent projects in a client-facing environment.
• Experience leading projects involving:
  • Infrastructure implementations
  • Cloud migrations and configurations
  • Networking projects
  • Security and compliance initiatives
  • Client onboarding and technology transitions
• Strong communication, relationship management, and organizational skills.
• Experience utilizing PSA and project management platforms such as HaloPSA, ConnectWise, Asana, Monday.com, or similar tools.
• Ability to remain effective in a fast-paced, constantly evolving environment.
• Self-starter capable of taking ownership and driving projects forward with minimal supervision.
• PMP, CAPM, ITIL, Six Sigma, or related certifications are a plus.
• Familiarity with Microsoft 365, Azure, Intune, VPNs, firewalls, and related technologies preferred.

Additional Details:

• Fully remote opportunity with limited travel requirements.
• Immediate hiring need with an expedited interview process.
• Growing PMO supporting onboarding, infrastructure, cloud, cybersecurity, and compliance-related initiatives.
• Candidates must be comfortable working in a high-volume environment with changing priorities.
• MSP experience is required and will be heavily prioritized during the interview process.

Perks:

• Fully remote work environment.
• Opportunity to join a rapidly growing technology organization.
• Exposure to a wide variety of technical projects and industries.
• Collaborative team culture with strong leadership support.
• Career advancement opportunities within a growing PMO.
• Direct impact on client success and organizational growth.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.