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Autotask Psa Jobs (NOW HIRING)

Signalbase Inc

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Helpdesk Support / Technical Services Associate - L1/L2

Melville, NY · On-site

$50K - $70K/yr

Maintain accurate ticket documentation in Autotask PSA. Project Work * Perform Microsoft 365 onboarding and cloud migrations. * Assist with network installs and configuration (under supervision if ...

Signalbase Inc

Be Seen First

Helpdesk Support / Technical Services Associate - L1/L2

Melville, NY · On-site

$50K - $70K/yr

Maintain accurate ticket documentation in Autotask PSA. Project Work * Perform Microsoft 365 onboarding and cloud migrations. * Assist with network installs and configuration (under supervision if ...

TeamLogic IT

Dispatcher

Germantown, WI · On-site

$18.75 - $25.25/hr

Schedule and manage internal and field technical resources using Autotask PSA. * Balance workloads across the engineering team by optimizing schedules and adjusting assignments as needed. * Track ...

W3Global Inc.

Project Engineer

Los Angeles, CA · Hybrid

$40 - $50/hr

... RMM, Autotask PSA, BrightGauge, Hudu, and BCDR platforms • Experience with AVD, DaaS, Thin Clients, or Windows 365 • Experience supporting legal industry clients • Knowledge of security ...

MCG, Inc.

Bookkeeper/Office Administrator

Manhattan, NY · On-site

$55K - $60K/yr

Preferred • Experience in an MSP, IT services, or technology company environment. • Familiarity with Autotask PSA or similar ticketing/PSA platforms. • Experience with ConnectBooster, DocuWare ...

Edge Networks

Office Manager

Vancouver, WA · On-site

$55K - $65K/yr

Comfortable working in or learning PSA and accounting tools (e.g., ConnectWise Manage, Autotask PSA, QuickBooks Online). * Ability to manage multiple priorities in a fast-moving environment.

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All JobsAutotask Psa Jobs

Autotask Psa information

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$26K

$53.1K

$84K

How much do autotask psa jobs pay per year?

As of Jul 21, 2026, the average yearly pay for autotask psa in the United States is $53,087.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $63,000.00 per year, depending on experience, location, and employer.

Who owns Autotask?

Autotask is owned by Datto, Inc., a provider of business continuity and disaster recovery solutions. Datto acquired Autotask in 2017, integrating it into its suite of managed IT services and PSA (Professional Services Automation) tools used by IT service providers.

What is a PSA like Autotask?

A PSA (Professional Services Automation) like Autotask is a software platform used by IT service providers to manage projects, tickets, billing, and customer relationships. It helps streamline operations, improve efficiency, and often integrates with remote monitoring tools. Working with such platforms typically requires technical knowledge and familiarity with IT service management processes.

What is Autotask PSA?

Autotask PSA (Professional Services Automation) is a cloud-based software platform designed for IT service providers and managed service providers (MSPs) to streamline business operations. It offers tools for project management, service desk, time tracking, billing, resource management, and reporting. By centralizing these functions, Autotask PSA helps organizations improve efficiency, service delivery, and profitability. It also integrates with other essential tools like remote monitoring and management platforms, making it a comprehensive solution for IT businesses.

What does PSA mean in Autotask?

In the context of an Autotask PSA (Professional Services Automation) role, PSA stands for Professional Services Automation, which refers to software tools used to manage service delivery, project management, and billing. Autotask PSA helps IT service providers streamline operations, track tickets, and improve efficiency. Understanding the platform's features is essential for success in such roles.

What jobs are now automated?

Autotask PSA is a professional services automation tool used in IT and managed services. Jobs involving routine tasks such as ticket management, basic customer support, and data entry are increasingly automated using such software. Automation helps improve efficiency but still requires human oversight for complex problem-solving and strategic planning.

What are the key skills and qualifications needed to thrive as an Autotask PSA Specialist, and why are they important?

To thrive as an Autotask PSA Specialist, you need expertise in IT service management, business process analysis, and experience with professional services automation platforms, often supported by relevant IT or business degrees. Familiarity with the Autotask PSA system, integrations with CRM or RMM tools, and certifications such as Autotask Certified Consultant are highly valuable. Strong analytical thinking, communication skills, and a customer-focused mindset help professionals excel in optimizing workflows and supporting end users. These skills and qualifications are crucial for driving efficiency, ensuring accurate service delivery, and maximizing the value of PSA solutions for organizations.

How does an Autotask PSA Specialist collaborate with other departments within an organization?

An Autotask PSA Specialist often serves as a bridge between technical teams, project managers, and client-facing departments. They ensure that workflows, ticketing, and reporting processes are streamlined and understood by all stakeholders. Collaboration typically involves regular meetings to align on project statuses, resolving system-related issues, and providing training or support to team members using the platform. Strong communication and a proactive approach to cross-departmental feedback are key to success in this role.

What is the difference between Autotask Psa vs ServiceNow Developer?

AspectAutotask PsaServiceNow Developer
Primary RoleIT service management and PSA platform administrationDeveloping and customizing ServiceNow applications
Required SkillsITSM, PSA tools, ticketing, billingJavaScript, ServiceNow scripting, ITSM
Work EnvironmentManaged service providers, MSPsLarge enterprises, IT departments
CertificationsAutotask certifications, ITILServiceNow certifications, ITIL

Autotask Psa specialists focus on managing IT service delivery and PSA platform administration, while ServiceNow Developers primarily customize and develop applications within the ServiceNow platform. Both roles require ITSM knowledge and certifications like ITIL, but they serve different functions within IT service management environments.

More about Autotask Psa jobs
What cities are hiring for Autotask Psa jobs? Cities with the most Autotask Psa job openings:
What states have the most Autotask Psa jobs? States with the most job openings for Autotask Psa jobs include:
What job categories do people searching Autotask Psa jobs look for? The top searched job categories for Autotask Psa jobs are:
Autotask Psa jobs near you
Infographic showing various Autotask Psa job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $53,087 per year, or $25.5 per hour.

Dispatcher

TeamLogic IT, N. Milwaukee, WI

Germantown, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Benefits:
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Tuition assistance
  • Vision insurance

About TeamLogic IT

TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security, and flexibility for their IT infrastructure.
With more than 300 locations across North America and more than 1,500 technicians, thousands of businesses consider us their trusted technology advisor. We fill a void in the marketplace because we understand business and technology and can help our clients leverage technology to their advantage. Our philosophy is simple – we work with you the way we’d want someone to work with us.
TeamLogic IT has received a number of awards and recognitions in the franchise and managed services industries, and we’re proud of our reputation for exceptional customer service. Ready to join a leading MSP? Contact TeamLogic IT.
Overview

The Service Desk Dispatcher plays a crucial role in ensuring that client service requests are handled efficiently and effectively. As the first point of contact for incoming support tickets, the Dispatcher is responsible for prioritizing, assigning, and scheduling technical resources to address client needs. The role requires strong organizational skills, excellent communication, and a customer-focused approach to ensure timely resolution of IT support issues.
This role is ideal for candidates with experience in IT service coordination, dispatching, or customer service within a Managed Service Provider (MSP) environment.
Responsibilities

Service Request & Dispatch Management

  • Serve as the primary point of contact for all client service requests.
  • Gather detailed information from clients to classify tickets as incidents or service requests and assign appropriate priority levels.
  • Assign, schedule, and dispatch tickets to engineers based on urgency, technical complexity, and contractual service level agreements (SLAs).
  • Continuously monitor open service requests, ensuring prompt follow-ups and resolution.
  • Escalate service requests that cannot be scheduled within agreed service levels.
Resource Coordination

  • Schedule and manage internal and field technical resources using Autotask PSA.
  • Balance workloads across the engineering team by optimizing schedules and adjusting assignments as needed.
  • Track technician availability and ensure proper allocation of resources.
  • Support onsite service work by coordinating and scheduling customer appointments[KG3] [PR4] .
Client Communication & Customer Service

  • Keep clients informed of ticket progress, status changes, and expected resolution timelines.
  • Ensure quick turnaround of service requests while maintaining excellent customer service.
  • Address and escalate customer concerns appropriately to ensure resolution.
  • Improve client service perception and satisfaction through proactive communication and follow-ups.
Service Desk Operations & Reporting

  • Ensure accurate logging of all service requests in the ticketing system.
  • Monitor and ensure engineers enter time and documentation accurately in Autotask PSA.
  • Generate and distribute service level performance reports to management.[KG5] 
  • Maintain accurate records of service requests, dispatch activities, and resolution statuses.