Irvine, CA · On-site
$21 - $25/hr
Enter all work performed into Autotask (PSA) ticketing system. Ability to work in a team and communicate effectively. Follow troubleshooting runbooks and escalate incidents or requests when ...
Irvine, CA · On-site
$21 - $25/hr
Enter all work performed into Autotask (PSA) ticketing system. Ability to work in a team and communicate effectively. Follow troubleshooting runbooks and escalate incidents or requests when ...
Irvine, CA · Hybrid
$21 - $25/hr
Enter all work performed into Autotask (PSA) ticketing system. Ability to work in a team and communicate effectively. Follow troubleshooting runbooks and escalate incidents or requests when ...
Irvine, CA · Hybrid
$21 - $25/hr
Enter all work performed into Autotask (PSA) ticketing system. Ability to work in a team and communicate effectively. Follow troubleshooting runbooks and escalate incidents or requests when ...
Reston, VA · On-site
Experience with PSA platforms like ConnectWise or Autotask is a strong advantage. * Strong technical and business acumen with the ability to bridge the gap between customer needs and product ...
Quick apply
Reston, VA · On-site
Experience with PSA platforms like ConnectWise or Autotask is a strong advantage. * Strong technical and business acumen with the ability to bridge the gap between customer needs and product ...
Oak Park, IL · On-site
$19.75 - $26.50/hr
Kaseya RMM and Autotask PSA Experience a plus * Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic ...
Quick apply
Oak Park, IL · On-site
$19.75 - $26.50/hr
Kaseya RMM and Autotask PSA Experience a plus * Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic ...
Oakland, CA · On-site
$50K - $80K/yr
Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA. * Networking Expertise: In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and ...
Oakland, CA · On-site
$50K - $80K/yr
Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA. * Networking Expertise: In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and ...
Alpharetta, GA · On-site
$35K - $50K/yr
Accurately document all work performed in Autotask PSA * Maintain asset and configuration records * Contribute to internal documentation and knowledge base articles * Adhere to SLAs, change ...
Alpharetta, GA · On-site
$35K - $50K/yr
Accurately document all work performed in Autotask PSA * Maintain asset and configuration records * Contribute to internal documentation and knowledge base articles * Adhere to SLAs, change ...
Reston, VA · On-site
Experience with PSA platforms like ConnectWise or Autotask is a strong advantage. * Strong technical and business acumen with the ability to bridge the gap between customer needs and product ...
Reston, VA · On-site
Experience with PSA platforms like ConnectWise or Autotask is a strong advantage. * Strong technical and business acumen with the ability to bridge the gap between customer needs and product ...
$19 - $25.50/hr
Kaseya RMM and Autotask PSA Experience a plus * Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic ...
Quick apply
$19 - $25.50/hr
Kaseya RMM and Autotask PSA Experience a plus * Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic ...
Irvine, CA · On-site
$21 - $25/hr
Enter all work performed into Autotask (PSA) ticketing system. Ability to work in a team and communicate effectively. Follow troubleshooting runbooks and escalate incidents or requests when ...
Irvine, CA · On-site
$21 - $25/hr
Enter all work performed into Autotask (PSA) ticketing system. Ability to work in a team and communicate effectively. Follow troubleshooting runbooks and escalate incidents or requests when ...
Federal Way, WA · Hybrid
$30 - $35/hr
Experience with Autotask PSA is a plus Professional & Soft Skills * Exceptional written and verbal communication * Ability to work independently and collaboratively * Strong timemanagement and ...
Federal Way, WA · Hybrid
$30 - $35/hr
Experience with Autotask PSA is a plus Professional & Soft Skills * Exceptional written and verbal communication * Ability to work independently and collaboratively * Strong timemanagement and ...
Irvine, CA · On-site
$21 - $25/hr
Enter all work performed into Autotask (PSA) ticketing system. Ability to work in a team and communicate effectively. Follow troubleshooting runbooks and escalate incidents or requests when ...
Irvine, CA · On-site
$21 - $25/hr
Enter all work performed into Autotask (PSA) ticketing system. Ability to work in a team and communicate effectively. Follow troubleshooting runbooks and escalate incidents or requests when ...
Ebensburg, PA · On-site
$13 - $17.75/hr
Candidates with Kaseya's knowledge and familiarity with PSA (Professional Services Automation) tools such as ConnectWise or Autotask are strongly preferred. Primary Responsibilities: * Client Billing ...
Quick apply
Ebensburg, PA · On-site
$13 - $17.75/hr
Candidates with Kaseya's knowledge and familiarity with PSA (Professional Services Automation) tools such as ConnectWise or Autotask are strongly preferred. Primary Responsibilities: * Client Billing ...
Experience with Datto RMM, Autotask PSA, and IT Glue is a plus. Degree in computer science or information technology preferred. Industry certifications such as Microsoft, CompTIA, or Cisco are a plus.
Experience with Datto RMM, Autotask PSA, and IT Glue is a plus. Degree in computer science or information technology preferred. Industry certifications such as Microsoft, CompTIA, or Cisco are a plus.
Experience with Datto RMM, Autotask PSA, and IT Glue is a plus. Degree in computer science or information technology preferred. Industry certifications such as Microsoft, CompTIA, or Cisco are a plus.
Experience with Datto RMM, Autotask PSA, and IT Glue is a plus. Degree in computer science or information technology preferred. Industry certifications such as Microsoft, CompTIA, or Cisco are a plus.
Experience with Datto RMM, Autotask PSA, and IT Glue is a plus. Degree in computer science or information technology preferred. Industry certifications such as Microsoft, CompTIA, or Cisco are a plus.
Quick apply
Experience with Datto RMM, Autotask PSA, and IT Glue is a plus. Degree in computer science or information technology preferred. Industry certifications such as Microsoft, CompTIA, or Cisco are a plus.
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Brighton, MI · On-site
$40K - $55K/yr
... Utilize Autotask PSA to track and manage service delivery. Benefits include health insurance, 401K plan with employer contributions, 12 days per year of PTO + holidays, training and paid for ...
Quick apply
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Brighton, MI · On-site
$40K - $55K/yr
... Utilize Autotask PSA to track and manage service delivery. Benefits include health insurance, 401K plan with employer contributions, 12 days per year of PTO + holidays, training and paid for ...
Ebensburg, PA · On-site
$13 - $17.75/hr
Candidates with Kaseya's knowledge and familiarity with PSA (Professional Services Automation) tools such as ConnectWise or Autotask are strongly preferred. Primary Responsibilities: * Client Billing ...
Ebensburg, PA · On-site
$13 - $17.75/hr
Candidates with Kaseya's knowledge and familiarity with PSA (Professional Services Automation) tools such as ConnectWise or Autotask are strongly preferred. Primary Responsibilities: * Client Billing ...
Be Seen First
Brighton, MI · On-site
$40K - $55K/yr
... Utilize Autotask PSA to track and manage service delivery. Benefits include health insurance, 401K plan with employer contributions, 12 days per year of PTO + holidays, training and paid for ...
Quick apply
Be Seen First
Brighton, MI · On-site
$40K - $55K/yr
... Utilize Autotask PSA to track and manage service delivery. Benefits include health insurance, 401K plan with employer contributions, 12 days per year of PTO + holidays, training and paid for ...
Issaquah, WA · Hybrid
$30 - $35/hr
Experience with Autotask PSA is a plus Professional & Soft Skills * Exceptional written and verbal communication * Ability to work independently and collaboratively * Strong timemanagement and ...
Issaquah, WA · Hybrid
$30 - $35/hr
Experience with Autotask PSA is a plus Professional & Soft Skills * Exceptional written and verbal communication * Ability to work independently and collaboratively * Strong timemanagement and ...
Robbinsville, NJ · On-site
$65K - $75K/yr
NinjaOne RMM and Autotask PSA Experience a plus * Valid Driver's License and ability to drive to customer locations when required. * CompTIA A+ and/or CompTIA Network+ preferred Compensation: $65,000 ...
Robbinsville, NJ · On-site
$65K - $75K/yr
NinjaOne RMM and Autotask PSA Experience a plus * Valid Driver's License and ability to drive to customer locations when required. * CompTIA A+ and/or CompTIA Network+ preferred Compensation: $65,000 ...
$26K - $31.3K
1% of jobs
$31.3K - $36.5K
3% of jobs
$36.5K - $41.8K
14% of jobs
$42.9K is the 25th percentile. Wages below this are outliers.
$41.8K - $47.1K
36% of jobs
$47.1K - $52.4K
3% of jobs
$52.4K - $57.6K
3% of jobs
$57.6K - $62.9K
9% of jobs
$64K is the 75th percentile. Wages above this are outliers.
$62.9K - $68.2K
26% of jobs
$68.2K - $73.5K
2% of jobs
$73.5K - $78.7K
1% of jobs
$78.7K - $84K
1% of jobs
$26K
$53.1K
$84K
| Aspect | Autotask Psa | ServiceNow Developer |
|---|---|---|
| Primary Role | IT service management and PSA platform administration | Developing and customizing ServiceNow applications |
| Required Skills | ITSM, PSA tools, ticketing, billing | JavaScript, ServiceNow scripting, ITSM |
| Work Environment | Managed service providers, MSPs | Large enterprises, IT departments |
| Certifications | Autotask certifications, ITIL | ServiceNow certifications, ITIL |
Autotask Psa specialists focus on managing IT service delivery and PSA platform administration, while ServiceNow Developers primarily customize and develop applications within the ServiceNow platform. Both roles require ITSM knowledge and certifications like ITIL, but they serve different functions within IT service management environments.
$21 - $25/hr
Part-time
Posted 20 days ago
GDR Group is a team of passionate, tech-savvy people who love helping businesses grow. We live by our core values of Integrity, Communication, Caring and Compassion, and Passion for Excellence to help us make every partnership as smooth and successful as possible.
We are currently looking for an enthusiastic, customer-focused, and tech-savvy team member to join our Service Desk. This is an entry-level role with training and mentoring provided. If you enjoy learning, taking on new challenges, and helping individuals with technology, this may be the role for you.
This position may be assigned to a hybrid schedule that includes up to two (2) days per week onsite at a client location providing deskside support and up to three (3) days per week in the Irvine office providing phone/remote support across our clients. Work location and schedule may vary based on client and business needs.
Essential Duties and Responsibilities
Provide and maintain excellent customer service through providing positive support experience.
Provide Level 1 support for operating systems, business applications, hardware, and basic networking.
Assist with onsite deskside support tasks as assigned, including workstation setups, basic hardware swaps (keyboards, mice, docks, monitors), printer troubleshooting, and conference room/AV basic support.
Own assigned tickets by documenting troubleshooting steps, entering time, and providing timely status updates in alignment with established service objectives (SLOs).
Collaborate with IT Service Coordinator on scheduling and escalations.
Communicate progress on incidents and requests by providing timely updates or changes to both client contact and internal teams.
Enter all work performed into Autotask (PSA) ticketing system.
Ability to work in a team and communicate effectively.
Follow troubleshooting runbooks and escalate incidents or requests when additional support is needed or when resolution is not achievable within required timeframes.
Competent in communicating technical information to technical as well as non-technical end users.
Business Awareness: learn each client’s environment and how IT supports their day-to-day operations.
Collaborate with the team to identify recurring issues and opportunities to improve documentation and support processes.
Familiarity with ITSM / ticketing system terminology and concepts.
Participate in On-Call shift rotation.
Knowledge, Skills, and Abilities:
Familiarity with supporting and troubleshooting Windows and Apple computer systems, iOS and Android mobile platforms, and current versions of Microsoft 365 (Office, Outlook, Teams).
Familiarity with troubleshooting peripherals such as multi-function printers, scanners, and webcams.
Basic understanding of user account administration (user accounts and security groups) in Active Directory and/or Azure AD.
Exposure to device management concepts and tools (e.g., Intune) is a plus.
Comfortable learning and supporting common business applications such as Microsoft Office, QuickBooks, and Sage.
Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and Wi-Fi.
Familiarity with virtualization concepts (e.g., VMware, Hyper-V) is a plus.
Requirements:Credentials and Experience:
CompTIA A+, Network+, or Microsoft Certification preferred.
0–1 years of help desk, deskside, or customer service experience (internship, part-time, or school experience acceptable).
Exposure to supporting users in a professional/business environment is preferred.
