About the Role
We are a growing managed IT services company. We are looking for a senior-level engineer with a strong MSP background who is ready to take on broader leadership. This is a multi-faceted role that may flex across operations team management, project management, and hands-on cybersecurity implementation depending on the candidate's strengths and our team's needs.
The ideal candidate is a proven technical leader who has lived in the MSP world - someone comfortable owning escalations, mentoring technicians, standardizing processes, and driving complex projects to completion. Familiarity with cybersecurity compliance frameworks, particularly CMMC, is a plus.
This is a remote position with no office requirement; however, the role includes periodic on-site visits to client sites as needed, typically quarterly. Must be local to Orlando, FL
Responsibilities
Operations & Service Delivery
ย ย ย ย Serve as a senior escalation point for complex technical issues across infrastructure, cloud, and security platforms.
ย ย ย ย Help lead day-to-day service delivery operations, supporting SLA performance, ticket triage, and time-to-resolution across client environments.
ย ย ย ย Mentor, coach, and develop helpdesk and field technicians; contribute to hiring, onboarding, training, and performance management.
ย ย ย ย Standardize service processes, escalation workflows, and documentation to improve consistency and quality across the team.
Project Management & Implementation
ย ย ย ย Plan, scope, and manage project solutioning and implementation from kickoff through delivery.
ย ย ย ย Research, evaluate, and deploy new servers, network, and security technologies.
ย ย ย ย Lead or support implementation of the MSP technology stack - EDR/MDR, SIEM, Zero Trust, Backup/DR, etc.
Cybersecurity & Compliance
ย ย ย ย Support cybersecurity initiatives across client environments, including endpoint security (EDR/MDR), identity and access management, MFA/SSO, and firewall/VPN configuration.
ย ย ย ย Assist with compliance readiness and alignment of environments to required controls - CMMC, SOC 2, and similar frameworks.
ย ย ย ย Contribute to incident response planning, documentation, and outage recovery.
Qualifications
Required
ย ย ย ย MSP experience: Demonstrated background working within a managed services provider, including familiarity with PSA, RMM and technology stack.
ย ย ย ย Seniority: Minimum 5+ years in IT, with senior-level depth across servers, networking, virtualization, and Microsoft 365 / Entra ID (Azure AD).
ย ย ย ย Technical breadth: Strong hands-on skills with firewalls, networking, Windows Server, remote desktop services, access management, zero trust, endpoint security, and backup/DR platforms, etc.
ย ย ย ย Leadership & communication: Excellent customer-service skills, sound judgment, and the ability to lead, mentor, and stay composed under pressure.
Strongly Preferred
ย ย ย ย Operations or project management experience within an MSP or technical services environment - leading teams, managing SLAs, or owning project delivery.
ย ย ย ย Cyber compliance familiarity - CMMC, SOC 2, etc. Not a requirement, but a meaningful advantage.
Benefits
We are committed to supporting the well-being and success of our team. Our comprehensive benefits package is designed to promote a healthy work-life balance and reward your hard work, and includes:
ย ย ย ย Medical, Dental & Vision: Comprehensive plans covering doctor visits, prescriptions, preventive care, dental services, and vision needs.
ย ย ย ย Paid Time Off & Vacation: A generous PTO and vacation policy so you can rest, recharge, and return revitalized.
ย ย ย ย Sick Days: Time to recover when you need it, without worrying about your job.
ย ย ย ย Paid Holidays: Several paid holidays throughout the year to celebrate with family and friends.
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