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Autotask Psa Jobs (NOW HIRING)

Prosource

Client Success Specialist

Blue Ash, OH · On-site

Create, manage, and track sales opportunities, tasks, and follow-ups within Autotask PSA to ensure nothing falls through the cracks. * Respond to and resolve client service concerns, billing ...

Twin Networks, Inc.

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MSP Automation Engineer

Centerbrook, CT · On-site

$80K - $110K/yr

If you've connected Rewst to Datto, Autotask, or M365, say so. • Datto RMM and Autotask PSA. • Other automation/integration platforms: Power Automate, Zapier, or API-based integrations. • ...

Prosource

Client Success Specialist

Cincinnati, OH · On-site

Create, manage, and track sales opportunities, tasks, and follow-ups within Autotask PSA to ensure nothing falls through the cracks. * Respond to and resolve client service concerns, billing ...

Auxiom

Service Desk Technician Level 2

Rochester, MI · On-site

$55K - $70K/yr

Document client interactions, troubleshooting steps, and resolutions accurately in AutoTask PSA. * Create and maintain client-facing documentation to ensure reliability and usability. Team ...

viLogics

Customer Service Representative (CSR)

Ebensburg, PA · On-site

$13 - $17.75/hr

Candidates with Kaseya's knowledge and familiarity with PSA (Professional Services Automation) tools such as ConnectWise or Autotask are strongly preferred. Primary Responsibilities: * Client Billing ...

TeamLogic IT

Level II Technician

Sarasota, FL · On-site

$45K - $65K/yr

Active Directory knowledge, Kaseya RMM and Autotask PSA experience is a plus * CompTIA A+ and/or CompTIA Network+ preferred * Some knowledge and understating of networking devices and appliances.

TeamLogic IT

Senior IT Technician MSP

Robbinsville, NJ · On-site

$65K - $75K/yr

NinjaOne RMM and Autotask PSA Experience a plus * Valid Driver's License and ability to drive to customer locations when required. * CompTIA A+ and/or CompTIA Network+ preferred Compensation: $65,000 ...

Macro Connect

Sales Coordinator

Detroit, MI · On-site

$40K - $50K/yr

Log and track all prospecting activities in GlassHive and Autotask (PSA) * Qualify inbound and outbound leads and schedule appointments for the CEO Sales Administration * Maintain and update CRM ...

Macro Connect

Sales Coordinator

Detroit, MI

$40K - $50K/yr

Log and track all prospecting activities in GlassHive and Autotask (PSA) * Qualify inbound and outbound leads and schedule appointments for the CEO Sales Administration * Maintain and update CRM ...

Macro Connect

Sales Coordinator

Detroit, MI · On-site

$40K - $50K/yr

Log and track all prospecting activities in GlassHive and Autotask (PSA) * Qualify inbound and outbound leads and schedule appointments for the CEO Sales Administration * Maintain and update CRM ...

TeamLogic IT

Level I Technician

Pingree Grove, IL · On-site

$35K - $41K/yr

NinjaOne RMM and Autotask PSA Experience a plus * Valid Driver License and ability to drive to customer locations when required. Compensation: $35,000.00 - $41,000.00 per year Our growth isn't ...

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Autotask Psa information

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$26K

$53.1K

$84K

How much do autotask psa jobs pay per year?

As of Jul 22, 2026, the average yearly pay for autotask psa in the United States is $53,087.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $63,000.00 per year, depending on experience, location, and employer.

Who owns Autotask?

Autotask is owned by Datto, Inc., a provider of business continuity and disaster recovery solutions. Datto acquired Autotask in 2017, integrating it into its suite of managed IT services and PSA (Professional Services Automation) tools used by IT service providers.

What is a PSA like Autotask?

A PSA (Professional Services Automation) like Autotask is a software platform used by IT service providers to manage projects, tickets, billing, and customer relationships. It helps streamline operations, improve efficiency, and often integrates with remote monitoring tools. Working with such platforms typically requires technical knowledge and familiarity with IT service management processes.

What is Autotask PSA?

Autotask PSA (Professional Services Automation) is a cloud-based software platform designed for IT service providers and managed service providers (MSPs) to streamline business operations. It offers tools for project management, service desk, time tracking, billing, resource management, and reporting. By centralizing these functions, Autotask PSA helps organizations improve efficiency, service delivery, and profitability. It also integrates with other essential tools like remote monitoring and management platforms, making it a comprehensive solution for IT businesses.

What does PSA mean in Autotask?

In the context of an Autotask PSA (Professional Services Automation) role, PSA stands for Professional Services Automation, which refers to software tools used to manage service delivery, project management, and billing. Autotask PSA helps IT service providers streamline operations, track tickets, and improve efficiency. Understanding the platform's features is essential for success in such roles.

What jobs are now automated?

Autotask PSA is a professional services automation tool used in IT and managed services. Jobs involving routine tasks such as ticket management, basic customer support, and data entry are increasingly automated using such software. Automation helps improve efficiency but still requires human oversight for complex problem-solving and strategic planning.

What are the key skills and qualifications needed to thrive as an Autotask PSA Specialist, and why are they important?

To thrive as an Autotask PSA Specialist, you need expertise in IT service management, business process analysis, and experience with professional services automation platforms, often supported by relevant IT or business degrees. Familiarity with the Autotask PSA system, integrations with CRM or RMM tools, and certifications such as Autotask Certified Consultant are highly valuable. Strong analytical thinking, communication skills, and a customer-focused mindset help professionals excel in optimizing workflows and supporting end users. These skills and qualifications are crucial for driving efficiency, ensuring accurate service delivery, and maximizing the value of PSA solutions for organizations.

How does an Autotask PSA Specialist collaborate with other departments within an organization?

An Autotask PSA Specialist often serves as a bridge between technical teams, project managers, and client-facing departments. They ensure that workflows, ticketing, and reporting processes are streamlined and understood by all stakeholders. Collaboration typically involves regular meetings to align on project statuses, resolving system-related issues, and providing training or support to team members using the platform. Strong communication and a proactive approach to cross-departmental feedback are key to success in this role.

What is the difference between Autotask Psa vs ServiceNow Developer?

AspectAutotask PsaServiceNow Developer
Primary RoleIT service management and PSA platform administrationDeveloping and customizing ServiceNow applications
Required SkillsITSM, PSA tools, ticketing, billingJavaScript, ServiceNow scripting, ITSM
Work EnvironmentManaged service providers, MSPsLarge enterprises, IT departments
CertificationsAutotask certifications, ITILServiceNow certifications, ITIL

Autotask Psa specialists focus on managing IT service delivery and PSA platform administration, while ServiceNow Developers primarily customize and develop applications within the ServiceNow platform. Both roles require ITSM knowledge and certifications like ITIL, but they serve different functions within IT service management environments.

More about Autotask Psa jobs
What cities are hiring for Autotask Psa jobs? Cities with the most Autotask Psa job openings:
What states have the most Autotask Psa jobs? States with the most job openings for Autotask Psa jobs include:
What job categories do people searching Autotask Psa jobs look for? The top searched job categories for Autotask Psa jobs are:
Autotask Psa jobs near you
Infographic showing various Autotask Psa job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $53,087 per year, or $25.5 per hour.

Client Success Specialist

Prosource

Blue Ash, OH • On-site

Full-time

Posted 16 days ago

Job description

Description:

At Vitis Technologies, we believe that success lies in delivering unparalleled customer experience. We achieve this by recruiting and hiring the most talented, customer-focused individuals with technical expertise in the industry. A positive and enthusiastic attitude, coupled with a commitment to providing the best possible user experience, is essential. Vitis Technologies succeeds in this through our customer-first approach.


Major Goals and Responsibilities


The Client Success Specialist (CSS) is an inside sales support role responsible for delivering an exceptional service experience through phone and email communication. While the Technical Account Manager (TAM) serves as the primary client point of contact at Vitis, the CSS plays a critical supporting role in keeping clients engaged, informed, and well-served on a day-to-day basis. The CSS is responsible for managing the quoting and proposal process, coordinating client meetings and communications, resolving client concerns with urgency and professionalism, and ensuring the TAM team has the administrative and sales support needed to drive client satisfaction, retention, and growth.

Requirements:


Essential Activities and Responsibilities:

Inside Sales and Account Management (50%)

  • Maintain proactive, regular communication with clients via phone and email, serving as a reliable and responsive point of contact for day-to-day needs.
  • Own the quoting process for client technology needs — generating accurate, timely quotes and managing renewals for software, licensing, and warranties.
  • Create, manage, and track sales opportunities, tasks, and follow-ups within Autotask PSA to ensure nothing falls through the cracks.
  • Respond to and resolve client service concerns, billing inquiries, and invoice disputes with a sense of urgency and a focus on client satisfaction.
  • Conduct follow-up on below-benchmark client satisfaction surveys and take appropriate action to address concerns and restore confidence.
  • Support accounts receivable on collections activities as needed, maintaining a professional and client-respectful approach.

Administrative Sales and Marketing Support (50%)

  • Partner with TAMs to develop proposals, gather sales collateral, and conduct product and technology research in support of client opportunities.
  • Assist in the creation and preparation of client-facing deliverables, presentations, and supporting materials.
  • Coordinate and schedule recurring Technology Touch Base meetings, client training sessions, and other key touchpoints to support the TAM’s client engagement cadence.
  • Help manage and track the progress of company-driven client initiatives across your assigned client base, ensuring consistent follow-through and accountability.

Prerequisites (Education & Experience):

  • Associate’s degree or higher, or equivalent professional experience in IT sales, account management, or a related field.
  • Prior experience in an inside sales, account support, or client service role, preferably within a technology, MSP, or B2B environment.
  • Demonstrated ability to work independently, manage competing priorities, and thrive in a fast-paced team environment.
  • Strong problem-solving and negotiation skills with the ability to identify solutions that serve both the client and the company.
  • Exceptional client service skills, including outstanding interpersonal, written, and verbal communication abilities.
  • Comfortable working Monday through Friday, 8:00 AM to 5:00 PM, with occasional after-hours availability as business needs require.
  • Must be authorized to work in the United States on a full-time basis without restriction.

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