Familiarity with RMM and PSA tools (such as ConnectWise, Autotask, or similar) * Experience supporting remote users and distributed environments * Ability to manage multiple priorities in a fast ...
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Familiarity with RMM and PSA tools (such as ConnectWise, Autotask, or similar) * Experience supporting remote users and distributed environments * Ability to manage multiple priorities in a fast ...
Managed Service Specialist
Ann Arbor, MI · On-site
Familiarity with PSA software for managing time and tickets (e.g., ConnectWise, AutoTask). * Strong knowledge of operating systems, networks, and IT security. * Excellent communication and ...
Managed Service Specialist
Ann Arbor, MI · On-site
Familiarity with PSA software for managing time and tickets (e.g., ConnectWise, AutoTask). * Strong knowledge of operating systems, networks, and IT security. * Excellent communication and ...
Autotask Psa information
See Michigan salary details
$22.7K - $27.3K
1% of jobs
$27.3K - $31.9K
3% of jobs
$31.9K - $36.4K
14% of jobs
$37.4K is the 25th percentile. Wages below this are outliers.
$36.4K - $41K
36% of jobs
$41K - $45.6K
3% of jobs
$45.6K - $50.2K
3% of jobs
$50.2K - $54.8K
9% of jobs
$55.8K is the 75th percentile. Wages above this are outliers.
$54.8K - $59.4K
26% of jobs
$59.4K - $64K
2% of jobs
$64K - $68.6K
1% of jobs
$68.6K - $73.2K
1% of jobs
$22.7K
$46.3K
$73.2K
How much do autotask psa jobs pay per year?
As of Sep 1, 2026, the average yearly pay for autotask psa in Michigan is $46,270.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $54,900.00 per year, depending on experience, location, and employer.
What is Autotask PSA?
Autotask PSA (Professional Services Automation) is a cloud-based software platform designed for IT service providers and managed service providers (MSPs) to streamline business operations. It offers tools for project management, service desk, time tracking, billing, resource management, and reporting. By centralizing these functions, Autotask PSA helps organizations improve efficiency, service delivery, and profitability. It also integrates with other essential tools like remote monitoring and management platforms, making it a comprehensive solution for IT businesses.
What are the key skills and qualifications needed to thrive as an Autotask PSA specialist?
To thrive as an Autotask PSA Specialist, you need expertise in IT service management, business process analysis, and experience with professional services automation platforms, often supported by relevant IT or business degrees. Familiarity with the Autotask PSA system, integrations with CRM or RMM tools, and certifications such as Autotask Certified Consultant are highly valuable. Strong analytical thinking, communication skills, and a customer-focused mindset help professionals excel in optimizing workflows and supporting end users. These skills and qualifications are crucial for driving efficiency, ensuring accurate service delivery, and maximizing the value of PSA solutions for organizations.
How does an Autotask PSA specialist collaborate with other departments within an organization?
An Autotask PSA Specialist often serves as a bridge between technical teams, project managers, and client-facing departments. They ensure that workflows, ticketing, and reporting processes are streamlined and understood by all stakeholders. Collaboration typically involves regular meetings to align on project statuses, resolving system-related issues, and providing training or support to team members using the platform. Strong communication and a proactive approach to cross-departmental feedback are key to success in this role.
What is the difference between Autotask Psa vs ServiceNow Developer?
| Aspect | Autotask Psa | ServiceNow Developer |
|---|---|---|
| Primary Role | IT service management and PSA platform administration | Developing and customizing ServiceNow applications |
| Required Skills | ITSM, PSA tools, ticketing, billing | JavaScript, ServiceNow scripting, ITSM |
| Work Environment | Managed service providers, MSPs | Large enterprises, IT departments |
| Certifications | Autotask certifications, ITIL | ServiceNow certifications, ITIL |
Autotask Psa specialists focus on managing IT service delivery and PSA platform administration, while ServiceNow Developers primarily customize and develop applications within the ServiceNow platform. Both roles require ITSM knowledge and certifications like ITIL, but they serve different functions within IT service management environments.
What are popular job titles related to Autotask Psa jobs in Michigan?
For Autotask Psa jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Autotask Psa jobs in Michigan look for?
The top searched job categories for Autotask Psa jobs in Michigan are:
What cities in Michigan are hiring for Autotask Psa jobs?
Cities in Michigan with the most Autotask Psa job openings:
Job description
This is a remote position.
IT Support Engineer II (Remote) – Managed Services (MSP)
About the Role
We are seeking a highly motivated and customer-focused IT Support Engineer II to join our growing team in a fully remote capacity. This role is ideal for a technical professional who thrives in a fast-paced Managed Service Provider (MSP) environment, supporting a diverse client base across multiple industries.
As a Level 2 support engineer, you will act as a key escalation point, responsible for troubleshooting complex technical issues, delivering high-quality support, and ensuring client systems remain secure, stable, and optimized.
Key Responsibilities
- Provide Level 2 technical support for desktops, servers, networks, and cloud environments
- Troubleshoot and resolve escalated issues related to Windows OS, Active Directory, Office 365, and networking
- Support and administer Microsoft 365, Azure, and other cloud-based solutions
- Diagnose and resolve issues involving VPNs, firewalls, switches, and wireless networks
- Manage user accounts, permissions, and security policies
- Perform system maintenance, patching, and updates across client environments
- Collaborate with Level 1 and Level 3 engineers to ensure timely resolution of incidents
- Document issues, resolutions, and processes in the ticketing system
- Participate in onboarding/offboarding of client employees and device provisioning
- Assist with implementations, upgrades, and infrastructure projects as needed
- Provide excellent customer service and communicate effectively with technical and non-technical stakeholders
Required Qualifications
- 3–5+ years of experience in IT support, preferably within an MSP environment
- Strong knowledge of Windows Server, Active Directory, and Microsoft 365
- Experience with network troubleshooting (DNS, DHCP, TCP/IP, VPNs)
- Familiarity with RMM and PSA tools (such as ConnectWise, Autotask, or similar)
- Experience supporting remote users and distributed environments
- Ability to manage multiple priorities in a fast-paced, ticket-driven environment
- Strong documentation and communication skills
Preferred Qualifications
- Experience with Azure, AWS, or other cloud platforms
- Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications
- Exposure to cybersecurity best practices and tools
- Previous experience working in a client-facing consulting or MSP role
What We Offer
- Fully remote work environment
- Opportunity to work with a wide range of technologies and clients
- Fast-paced, collaborative team culture
- Career growth and advancement opportunities
- Competitive compensation and benefits package
About GDI Infotech
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Ann Arbor, MI, US
Year founded
1993