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Msp Operations Jobs in Washington (NOW HIRING)

Operational Excellence & Forecasting: Maintain accurate pipeline visibility and forecasting across the MSP/Reseller team. Ensure strong CRM hygiene and reporting practices while identifying trends in ...

MSP Network Engineer

Millersville, MD ยท On-site

$105K - $115K/yr

The Managed Services Provider (MSP) - Network Operations Center (NOC) Engineer is a key contributor to this mission, ensuring system stability, security, and efficiency through proactive monitoring ...

MSP Network Engineer

Millersville, MD ยท On-site

$105K - $115K/yr

The Managed Services Provider (MSP) - Network Operations Center (NOC) Engineer is a key contributor to this mission, ensuring system stability, security, and efficiency through proactive monitoring ...

Tier 2 Field Engineer - MSP

Washington, DC ยท On-site

$70K - $80K/yr

Tier 2 Field Engineer - MSP - MSP, DC-VA-MD (Metro Area) Job Location : DC Metro Area Type ... This role is also responsible for the upkeep, configuration and reliable operation of individual ...

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Msp Operations information

What is the difference between Msp Operations vs Service Delivery Manager?

AspectMsp OperationsService Delivery Manager
CertificationsITIL, CompTIA, PMP (optional)ITIL, PMP, Service Management certifications
Work EnvironmentManaged service providers, IT support centersClient sites, IT departments, service teams
Employer & IndustryIT service providers, tech companiesLarge corporations, IT consulting firms

While both roles focus on IT service management, Msp Operations primarily handles the internal processes and infrastructure of managed service providers, ensuring smooth service delivery. Service Delivery Managers, on the other hand, focus on client relationships and ensuring services meet client expectations. Understanding these differences helps in choosing the right career path or job focus within the IT industry.

What are popular job titles related to Msp Operations jobs in Washington? For Msp Operations jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Msp Operations jobs in Washington look for? The top searched job categories for Msp Operations jobs in Washington are:
What cities in Washington are hiring for Msp Operations jobs? Cities in Washington with the most Msp Operations job openings:

Provision Technician

International Computer Sciences Inc

Annapolis, MD โ€ข On-site

$37K - $45K/yr

Full-time

Posted 25 days ago


Job description

Job Title: Provision Technician
Full Time - In Office - Annapolis, MD
We are seeking a detail-oriented Provisioning Technician to join our team. You will be responsible for preparing and deploying hardware, accounts, and cloud resources for new and existing clients. This role ensures a smooth customer onboarding experience and consistent execution of technical standards across all deployments.
ย 
About us: ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients. We pride ourselves on our commitment to excellence and our ability to solve complex IT challenges. Our team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels.
Key Responsibilities
  • Provisioning & Onboarding
    • Set up user accounts, licenses, MFA, and security policies.
    • Configure and deploy devices, applications, and cloud services.
    • Maintain accurate documentation and ensure all costs are logged.
  • Customer Coordination
    • Serve as the main point of contact during onboarding/provisioning.
    • Provide status updates, timelines, and guidance on best practices.
    • Collaborate with CSRs and scheduling teams to coordinate deployments.
  • Device Lifecycle Management
    • Perform device wipes, rebuilds, replacements, and secure destruction.
    • Install OS images, MSP tools, and clientโ€‘specific apps.
    • Manage data transfers, asset updates, and QA checks.
  • Offboarding
    • Disable accounts, revoke licenses, and remove MFA access.
    • Securely wipe, reassign, or retire devices per client policy.
    • Document changes and maintain compliance.
  • License & MFA Management
    • Assign/reassign licenses and monitor usage.
    • Assist users with MFA setup and troubleshooting.
    • Flag risks such as low license counts or expiring payment methods.
Required Skills & Qualifications
  • 1โ€“3 years of experience in IT support, MSP operations, or provisioning.
  • Familiarity with Microsoft 365 administration (users, groups, licensing, policies).
  • Experience with endpoint management tools (Intune, Autopilot, RMM platforms).
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs).
  • Ability to follow structured processes with strong attention to detail.
  • Excellent documentation and communication skills.
Benefits/Perks
  • Competitive compensation
  • Fun, supportive workplace culture
  • Pay commensurate with experience and qualifications
  • Opportunities for career development and advancement
  • Engaging, fastโ€‘paced MSP environment
Physical Requirements:
  • Regular, reliable attendance
  • Ability to lift and carry up to 50 lbs
  • Ability to communicate clearly over the phone