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Msp Operations Jobs in Washington (NOW HIRING)

DoiT

Manager, MSP Indirect Channels

Washington, DC · Remote

Operational Excellence & Forecasting: Maintain accurate pipeline visibility and forecasting across the MSP/Reseller team. Ensure strong CRM hygiene and reporting practices while identifying trends in ...

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Msp Operations information

What is the difference between Msp Operations vs Service Delivery Manager?

AspectMsp OperationsService Delivery Manager
CertificationsITIL, CompTIA, PMP (optional)ITIL, PMP, Service Management certifications
Work EnvironmentManaged service providers, IT support centersClient sites, IT departments, service teams
Employer & IndustryIT service providers, tech companiesLarge corporations, IT consulting firms

While both roles focus on IT service management, Msp Operations primarily handles the internal processes and infrastructure of managed service providers, ensuring smooth service delivery. Service Delivery Managers, on the other hand, focus on client relationships and ensuring services meet client expectations. Understanding these differences helps in choosing the right career path or job focus within the IT industry.

What are the roles in MSP?

In MSP (Managed Service Provider) operations, common roles include Service Desk Technician, Network Engineer, Systems Administrator, Security Analyst, and Project Manager. These roles involve managing client IT infrastructure, providing technical support, implementing security measures, and coordinating service delivery, often requiring knowledge of tools like remote monitoring software and certifications such as CompTIA or Cisco.

What is an MSP job?

An MSP (Managed Service Provider) operations role involves managing and supporting IT services for clients, including network management, cybersecurity, and technical support. Employees in this role often work with tools like remote monitoring software and may require certifications such as CompTIA or Cisco. The job typically involves troubleshooting, maintaining systems, and ensuring service quality in a fast-paced environment.

What is MSP in US staffing?

An MSP (Managed Service Provider) in US staffing is a company that manages and oversees the recruitment, onboarding, and management of temporary and contract workers for client organizations. MSPs often use vendor management systems (VMS) to streamline staffing processes and ensure compliance, efficiency, and cost control in workforce management.

Which IT job is the highest paid?

In the IT field, roles such as Chief Information Officer (CIO), Chief Technology Officer (CTO), and solutions architect tend to be the highest paid, often earning six-figure salaries or more. These positions require extensive experience, leadership skills, and advanced technical knowledge, often supplemented by certifications like CISSP or PMP.
What are popular job titles related to Msp Operations jobs in Washington? For Msp Operations jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Msp Operations jobs in Washington look for? The top searched job categories for Msp Operations jobs in Washington are:
What cities in Washington are hiring for Msp Operations jobs? Cities in Washington with the most Msp Operations job openings:
Msp Operations jobs near you

Cybersecurity Operations Engineer I - Managed Service Provider (Hybrid)

IsI Enterprises LLC

Reston, VA • On-site

$80K - $95K/yr

Full-time

PTO

Posted 14 days ago

Job description

ISI Defense is seeking a Cyber Ops Engineer I to join our growing Cybersecurity team supporting customers across the Defense Industrial Base (DIB). As a trusted Managed Security Services Provider (MSSP), we deliver white-glove cybersecurity services that help organizations protect their environments, meet regulatory requirements, and stay ahead of evolving threats.
In this role, you will deploy, maintain, and support cybersecurity technologies while working closely with the Security Operations Center (SOC), MSP Operations, Compliance, Engineering, and Customer Success teams. You will help customers strengthen their security posture through proactive operations, technical expertise, and exceptional customer service.
At ISI Defense, we value teamwork, ownership, continuous learning, and a customer-first mindset. We are looking for someone who is passionate about cybersecurity, enjoys solving technical challenges, and takes pride in delivering outstanding customer experience.
Key Responsibilities
  • Deploy, configure, and maintain cybersecurity solutions across customer environments.
  • Support endpoint, identity, email, cloud, and security monitoring technologies.
  • Investigate and resolve security-related issues and service requests, escalating when appropriate.
  • Perform security hardening, system configuration, patching, and vulnerability remediation activities.
  • Assist with onboarding new customers and implementing cybersecurity standards.
  • Support customers in meeting compliance requirements, including NIST SP 800-171, CMMC, DFARS, and other DIB security requirements.
  • Maintain accurate technical documentation and operational procedures.
  • Collaborate with SOC analysts, engineers, compliance, and MSP operations to deliver high-quality security services.
  • Participate in continuous improvement initiatives and help enhance operational processes and automation.
  • Build trusted relationships with customers by delivering responsive, professional, and white-glove support.

Required Qualifications
  • U.S. Citizenship is required.
  • Must be eligible to obtain and maintain a U.S. Government security clearance.
  • Bachelor's degree in Cybersecurity, Information Technology, or a related field, or equivalent professional experience.
  • 2-4 years of experience in cybersecurity, IT operations, or an MSP environment.
  • Deploy, configure, and support cybersecurity technologies across customer environments, including Microsoft security solutions, identity and access management (IAM), endpoint detection and response (EDR), email security, cloud security and back up, SIEM/SOAR, vulnerability management, data protection, and compliance platforms.
  • Familiarity with security monitoring, and incident response concepts.
  • Understanding of cybersecurity frameworks such as NIST and CMMC.
  • Strong troubleshooting, communication, and organizational skills.
Preferred Qualifications
  • Security+, CySA+, Microsoft Security, SC-200, SC-300, AZ-500, or similar industry certifications.
  • Experience with Microsoft Defender, Microsoft Sentinel, CrowdStrike, HaloPSA, or similar enterprise security platforms.
  • Experience supporting Azure, GCC, or GCC High environments.
  • Experience working within a managed services (MSP/MSSP) environment.
What we offer:
  • Competitive salary range: $80,000 - $95,000 (commensurate with experience).
  • Comprehensive benefits package, including generous PTO.
  • Flexible hybrid work schedule.
  • Opportunities for professional growth and training.
  • A collaborative and innovative company culture that values teamwork and continuous improvement.
Industrial Security Integrators, LLC ("IsI") is an equal opportunity employer committed to affirmative action and diversity in the workplace. It is the policy of IsI to provide Equal Employment Opportunities (EEO) to Employees and Applicants, without regard to race, color, religion, sex, age, marital status, citizenship status, national origin, sexual orientation, gender identity, veteran status or disability or any other factor protected by law and to provide advancement opportunities for minorities, women, disabled individuals, and veterans. IsI is stronger and more effective when our workforce includes highly qualified individuals with diverse backgrounds, cultures, and traditions.
IsI Enterprises does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless IsI has an active agreement in place with the recruiter and such a request has been made by the IsI hiring team and such candidate was submitted to the IsI hiring team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to IsI in violation of this policy may be used by IsI without obligation to pay any fees of any kind to the recruiter.

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