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Msp Operations Jobs in Tennessee (NOW HIRING)

Kaseya Careers

Content Writer

Franklin, TN · On-site

... driving operational efficiency and long-term business success. Backed by Insight Partners, a ... As an MSP Success content specialist, you will play a critical part in enabling MSP partners to ...

3LS, Inc

3LS01700 3LS Operations Manager

Brentwood, TN · On-site

Position Title: 3LS Operations Manager Join the Family Do you want to be a part of a team that ... Management of our 3LS Office tenant, in collaboration with our MSP provider. Provide support to ...

3ls

3LS01700 3LS Operations Manager

Brentwood, TN

Position Title: 3LS Operations Manager Join the Family Do you want to be a part of a team that ... Management of our 3LS Office tenant, in collaboration with our MSP provider. Provide support to ...

Matter Health

Service Delivery Manager

Memphis, TN · On-site

Lead day-to-day IT service delivery operations across the organization. * Serve as the primary liaison between Matter Health and our Managed Service Provider (MSP). * Monitor service performance ...

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Msp Operations information

What is the difference between Msp Operations vs Service Delivery Manager?

AspectMsp OperationsService Delivery Manager
CertificationsITIL, CompTIA, PMP (optional)ITIL, PMP, Service Management certifications
Work EnvironmentManaged service providers, IT support centersClient sites, IT departments, service teams
Employer & IndustryIT service providers, tech companiesLarge corporations, IT consulting firms

While both roles focus on IT service management, Msp Operations primarily handles the internal processes and infrastructure of managed service providers, ensuring smooth service delivery. Service Delivery Managers, on the other hand, focus on client relationships and ensuring services meet client expectations. Understanding these differences helps in choosing the right career path or job focus within the IT industry.

What are the roles in MSP?

In MSP (Managed Service Provider) operations, common roles include Service Desk Technician, Network Engineer, Systems Administrator, Security Analyst, and Project Manager. These roles involve managing client IT infrastructure, providing technical support, implementing security measures, and coordinating service delivery, often requiring knowledge of tools like remote monitoring software and certifications such as CompTIA or Cisco.

What is an MSP job?

An MSP (Managed Service Provider) operations role involves managing and supporting IT services for clients, including network management, cybersecurity, and technical support. Employees in this role often work with tools like remote monitoring software and may require certifications such as CompTIA or Cisco. The job typically involves troubleshooting, maintaining systems, and ensuring service quality in a fast-paced environment.

What is MSP in US staffing?

An MSP (Managed Service Provider) in US staffing is a company that manages and oversees the recruitment, onboarding, and management of temporary and contract workers for client organizations. MSPs often use vendor management systems (VMS) to streamline staffing processes and ensure compliance, efficiency, and cost control in workforce management.

Which IT job is the highest paid?

In the IT field, roles such as Chief Information Officer (CIO), Chief Technology Officer (CTO), and solutions architect tend to be the highest paid, often earning six-figure salaries or more. These positions require extensive experience, leadership skills, and advanced technical knowledge, often supplemented by certifications like CISSP or PMP.
What are popular job titles related to Msp Operations jobs in Tennessee? For Msp Operations jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Msp Operations jobs in Tennessee look for? The top searched job categories for Msp Operations jobs in Tennessee are:
What cities in Tennessee are hiring for Msp Operations jobs? Cities in Tennessee with the most Msp Operations job openings:
Msp Operations jobs near you
NOC Support Technician- MSP Support

NOC Support Technician- MSP Support

RCN Technologies

Knoxville, TN • On-site

Full-time

Re-posted 11 days ago

Job description


NOC Technician (Tier 1-2) - MSP Support
Early to Mid-Career Opportunity
Own the Customer Experience. Build Something That Matters.
Are you someone who naturally takes ownership of problems until they are fully resolved? Do you enjoy helping people, solving technical issues, and making systems work better than they were before?
Are you looking for a role where you are trusted to own problems through resolution-not just close tickets?
If so, we'd love to meet you.
RCN Technologies is a fast-growing technology company headquartered in downtown Knoxville, Tennessee. We help businesses stay connected through innovative wireless networking and managed services solutions.
We believe customers should be able to #ExpectMore from their technology provider-and that expectation is delivered by people who take ownership, think critically, and care deeply about the customer experience.
This role sits at the heart of our Network Operations Center (NOC). You'll monitor customer environments, respond quickly when issues arise, and own each problem through to resolution-with priority on our Managed Services (MSP) customers.
Veterans are encouraged to apply.
Our Core Values
Enjoy the Journey
We believe work should be meaningful and rewarding. We create an environment where people enjoy building their careers.
Embrace Development
We invest in continuous learning and long-term career growth.
Extreme Ownership
We take responsibility, follow through, and see problems through to resolution.
Stronger United
We succeed as a team through communication, trust, and collaboration.
Create Wow
We go beyond expectations to deliver exceptional experiences for customers and teammates.
What You'll Do
As a NOC Technician, you'll monitor customer environments, respond to issues, and own them through to resolution-supporting our full customer base.
  • Own onboarding, setup, and activation for MSP customers

  • Serve as a primary point of contact for customer issues and technical questions

  • Troubleshoot networking, connectivity, and device-related issues

  • Coordinate internal teams to ensure fast, accurate resolution

  • Monitor customer environments and proactively identify issues

  • Maintain documentation and system records

  • Collaborate with engineering, implementation, and customer teams

  • Continuously improve processes and customer experience

You are not just closing tickets-you are owning outcomes.
Who Thrives Here
We are looking for someone who:
  • Takes full ownership and follows through-owns the problem rather than assigning blame

  • Communicates clearly and confidently

Apply