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Msp Operations Jobs (NOW HIRING)

You will act as a trusted advisor to MSP leadership, positioning NinjaOne's Unified IT Operations Platform as the solution to their operational challenges at scale. Core responsibilities include ...

MSP Service Delivery Manager

San Jose, CA · On-site

$135K - $165K/yr

We are a growing Managed IT Services Provider looking for an experienced MSP Service Delivery Manager to lead service operations, support our technical team, manage client relationships, and help ...

MSP Service Delivery Manager

San Jose, CA · On-site

$135 - $165K/day

We are a growing Managed IT Services Provider looking for an experienced MSP Service Delivery Manager to lead service operations, support our technical team, manage client relationships, and help ...

... MSP Operations Communicate clearly with clients regarding issues, resolutions, and best practices Document solutions, procedures, and client environments accurately Participate in onboarding new ...

Level 2 / Level 3 Engineer

Rosemont, IL · On-site

$85K - $120K/yr

... tools Client & MSP Operations · Communicate clearly with clients regarding issues, resolutions, and best practices · Document solutions, procedures, and client environments accurately · ...

Lead MSP Systems Engineer

Arcadia, CA · Remote

$115K - $140K/yr

Help maintain SLA performance, ticket quality, and operational standards * Coordinate with ISPs ... Recent MSP experience (required) * Experience supporting multiple client environments ...

... recurring MSP operations What we're looking for • 5+ years in an IT engineering, systems administration, or preferably a MSP solutions role • Strong hands-on experience with Microsoft 365 ...

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Showing results 1-20

Msp Operations information

See salary details

$31.5K

$77.3K

$136.5K

How much do msp operations jobs pay per year?

As of Jun 6, 2026, the average yearly pay for msp operations in the United States is $77,254.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $102,500.00 per year, depending on experience, location, and employer.

What is the difference between Msp Operations vs Service Delivery Manager?

AspectMsp OperationsService Delivery Manager
CertificationsITIL, CompTIA, PMP (optional)ITIL, PMP, Service Management certifications
Work EnvironmentManaged service providers, IT support centersClient sites, IT departments, service teams
Employer & IndustryIT service providers, tech companiesLarge corporations, IT consulting firms

While both roles focus on IT service management, Msp Operations primarily handles the internal processes and infrastructure of managed service providers, ensuring smooth service delivery. Service Delivery Managers, on the other hand, focus on client relationships and ensuring services meet client expectations. Understanding these differences helps in choosing the right career path or job focus within the IT industry.

More about Msp Operations jobs
What cities are hiring for Msp Operations jobs? Cities with the most Msp Operations job openings:
What states have the most Msp Operations jobs? States with the most job openings for Msp Operations jobs include:
Ops Lead PC and SD Manager

Ops Lead PC and SD Manager

Norbeck Technologies Inc

Clinton, MD • Remote

$45 - $65/hr

Part-time

Posted 4 days ago


Job description

Job Title: MSP Operations Lead Project Coordination & Service Desk Manager
Job Type: Part-Time (will grow too Full-Time)
About the Role
We're looking for a sharp, process-driven Operations Lead to own the full client lifecycle from signed order to a successful go-live while keeping the service desk running clean, fast, and within SLA. You'll sit at the intersection of project delivery and day-to-day support, managing both a Project Coordinator and a Service Desk team.
This role is built for someone who thrives on structure, loves closing loops, and knows how to keep multiple moving parts projects, tickets, clients, and people from falling through the cracks.
What You'll Own
  • End-to-end project delivery oversight: order kickoff milestones go-live
  • Hypercare program management scheduling, tracking, and closing hypercare windows
  • Service desk operations: SLA adherence, ticket queue health, and team performance
  • Process documentation, improvement, and enforcement across both functions
  • PSA platform hygiene projects, tickets, and records stay accurate and up to date
  • Direct management of the Project Coordinator and L1/L2 Service Desk staff
You're a Great Fit If You
  • Have 3+ years in an MSP or IT services environment
  • Have hands-on experience with a PSA tool (ConnectWise, Autotask, HaloPSA, etc.)
  • Can context-switch between project delivery and reactive support without losing grip on either
  • Know what a good SLA matrix looks like and how to hold a team to it
  • Are comfortable owning client communication at the project and escalation level
  • Have led or supervised a small technical team
Nice to Have
  • PMP, CAPM, or ITIL certification
  • Experience building or refining MSP onboarding workflows
  • Familiarity with hypercare or white-glove onboarding programs

This is a remote position.