Act as the main escalation point for day-to-day MSP operations * Manage and monitor third-party vendor performance and ensure alignment with client expectations * Work across multiple jurisdictions ...
Act as the main escalation point for day-to-day MSP operations * Manage and monitor third-party vendor performance and ensure alignment with client expectations * Work across multiple jurisdictions ...
Technical Project Manager - MSP
Houston, TX ยท On-site +1
Strong understanding of ITIL, service delivery, and MSP operational models * Experience with Azure ... AWS, and hybrid cloud environments * Microsoft certifications in Azure, Microsoft 365, Security, or ...
New
Technical Project Manager - MSP
Houston, TX ยท On-site +1
Strong understanding of ITIL, service delivery, and MSP operational models * Experience with Azure ... AWS, and hybrid cloud environments * Microsoft certifications in Azure, Microsoft 365, Security, or ...
New
Key Account Manager, MSP
Austin, TX ยท Hybrid
Your deep understanding of the MSP business model will enable you to act as a trusted advisor, helping partners scale their operations, optimize IT service delivery, and uncover new revenue ...
Key Account Manager, MSP
Austin, TX ยท Hybrid
Your deep understanding of the MSP business model will enable you to act as a trusted advisor, helping partners scale their operations, optimize IT service delivery, and uncover new revenue ...
Key Account Manager, MSP
Austin, TX ยท On-site +1
Your deep understanding of the MSP business model will enable you to act as a trusted advisor, helping partners scale their operations, optimize IT service delivery, and uncover new revenue ...
Key Account Manager, MSP
Austin, TX ยท On-site +1
Your deep understanding of the MSP business model will enable you to act as a trusted advisor, helping partners scale their operations, optimize IT service delivery, and uncover new revenue ...
Key Account Manager, MSP
Austin, TX ยท Hybrid
Your deep understanding of the MSP business model will enable you to act as a trusted advisor, helping partners scale their operations, optimize IT service delivery, and uncover new revenue ...
Quick apply
Key Account Manager, MSP
Austin, TX ยท Hybrid
Your deep understanding of the MSP business model will enable you to act as a trusted advisor, helping partners scale their operations, optimize IT service delivery, and uncover new revenue ...
Key Account Manager, MSP
Austin, TX ยท Hybrid
Your deep understanding of the MSP business model will enable you to act as a trusted advisor, helping partners scale their operations, optimize IT service delivery, and uncover new revenue ...
Key Account Manager, MSP
Austin, TX ยท Hybrid
Your deep understanding of the MSP business model will enable you to act as a trusted advisor, helping partners scale their operations, optimize IT service delivery, and uncover new revenue ...
... MSP) with multiple divisions spanning IT Services, Cybersecurity, Construction Tech, and Smart Buildings. We are seeking a proactive Project & Operations Coordinator to support internal process setup ...
... MSP) with multiple divisions spanning IT Services, Cybersecurity, Construction Tech, and Smart Buildings. We are seeking a proactive Project & Operations Coordinator to support internal process setup ...
Be Seen First
Level 3 Technician (MSP)
Houston, TX ยท On-site
$65K - $85K/yr
... their business operations. * Project Management: Lead and manage IT projects, including system ... A minimum of 2 years MSP experience is required. A Bachelor's degree in IT, Computer Science, or a ...
Quick apply
Be Seen First
Level 3 Technician (MSP)
Houston, TX ยท On-site
$65K - $85K/yr
... their business operations. * Project Management: Lead and manage IT projects, including system ... A minimum of 2 years MSP experience is required. A Bachelor's degree in IT, Computer Science, or a ...
Manager, MSP Indirect Channels
Austin, TX ยท Remote
Operational Excellence & Forecasting: Maintain accurate pipeline visibility and forecasting across the MSP/Reseller team. Ensure strong CRM hygiene and reporting practices while identifying trends in ...
Quick apply
Manager, MSP Indirect Channels
Austin, TX ยท Remote
Operational Excellence & Forecasting: Maintain accurate pipeline visibility and forecasting across the MSP/Reseller team. Ensure strong CRM hygiene and reporting practices while identifying trends in ...
Manager, MSP Indirect Channels
Dallas, TX ยท Remote
Operational Excellence & Forecasting: Maintain accurate pipeline visibility and forecasting across the MSP/Reseller team. Ensure strong CRM hygiene and reporting practices while identifying trends in ...
Quick apply
Manager, MSP Indirect Channels
Dallas, TX ยท Remote
Operational Excellence & Forecasting: Maintain accurate pipeline visibility and forecasting across the MSP/Reseller team. Ensure strong CRM hygiene and reporting practices while identifying trends in ...
Oversee the global MSP Account Management function to ensure high partner satisfaction, platform adoption, and operational retention. * Standardize account health metrics, Quarterly Business Reviews ...
Oversee the global MSP Account Management function to ensure high partner satisfaction, platform adoption, and operational retention. * Standardize account health metrics, Quarterly Business Reviews ...
Account Executive - Data Center/MSP
Houston, TX ยท On-site
$65K - $220K/yr
We combine 20+ years of proven operations with new leadership bringing decades of enterprise ... MSP and data center services. This role focuses on identifying, qualifying, and closing ...
Quick apply
Account Executive - Data Center/MSP
Houston, TX ยท On-site
$65K - $220K/yr
We combine 20+ years of proven operations with new leadership bringing decades of enterprise ... MSP and data center services. This role focuses on identifying, qualifying, and closing ...
WW Senior Business Developer, MSP Program
Austin, TX ยท On-site +1
As a business developer for the MSP Program, you will drive end to end ownership of AWS programs ... Continually experiment and introduce new approaches to engage partners and improve operational ...
WW Senior Business Developer, MSP Program
Austin, TX ยท On-site +1
As a business developer for the MSP Program, you will drive end to end ownership of AWS programs ... Continually experiment and introduce new approaches to engage partners and improve operational ...
WW Senior Business Developer, MSP Program
Austin, TX ยท On-site
$115K - $115K/yr
As a business developer for the MSP Program, you will drive end to end ownership of AWS programs ... Continually experiment and introduce new approaches to engage partners and improve operational ...
WW Senior Business Developer, MSP Program
Austin, TX ยท On-site
$115K - $115K/yr
As a business developer for the MSP Program, you will drive end to end ownership of AWS programs ... Continually experiment and introduce new approaches to engage partners and improve operational ...
WW Senior Business Developer, MSP Program
Austin, TX ยท On-site +1
As a business developer for the MSP Program, you will drive end to end ownership of AWS programs ... Continually experiment and introduce new approaches to engage partners and improve operational ...
WW Senior Business Developer, MSP Program
Austin, TX ยท On-site +1
As a business developer for the MSP Program, you will drive end to end ownership of AWS programs ... Continually experiment and introduce new approaches to engage partners and improve operational ...
Staffing Operations Manager
Houston, TX ยท On-site
The Staffing Operations Manager is responsible for overseeing the core back-office operations that support the MSP framework. This includes managing onboarding/offboarding processes, benefit ...
New
Staffing Operations Manager
Houston, TX ยท On-site
The Staffing Operations Manager is responsible for overseeing the core back-office operations that support the MSP framework. This includes managing onboarding/offboarding processes, benefit ...
New
Operational Integration: Ensure seamless integration of VeloCloud SD-Branch into MSP/SP operational frameworks, including OSS/BSS systems, service assurance platforms, and delivery workflows. This ...
Operational Integration: Ensure seamless integration of VeloCloud SD-Branch into MSP/SP operational frameworks, including OSS/BSS systems, service assurance platforms, and delivery workflows. This ...
Operational Integration: Ensure seamless integration of VeloCloud SD-Branch into MSP/SP operational frameworks, including OSS/BSS systems, service assurance platforms, and delivery workflows. This ...
Operational Integration: Ensure seamless integration of VeloCloud SD-Branch into MSP/SP operational frameworks, including OSS/BSS systems, service assurance platforms, and delivery workflows. This ...
MSP IT Sales Engineer
Bedford, TX ยท On-site
Lead technical discovery sessions to uncover infrastructure, security, and operational challenges ... Strong grasp of MSP service stacks: RMM, NOC/SOC, cloud (Azure/AWS), Microsoft 365, SD-WAN
MSP IT Sales Engineer
Bedford, TX ยท On-site
Lead technical discovery sessions to uncover infrastructure, security, and operational challenges ... Strong grasp of MSP service stacks: RMM, NOC/SOC, cloud (Azure/AWS), Microsoft 365, SD-WAN
MSP IT Sales Engineer
Bedford, TX ยท On-site
Lead technical discovery sessions to uncover infrastructure, security, and operational challenges ... Strong grasp of MSP service stacks: RMM, NOC/SOC, cloud (Azure/AWS), Microsoft 365, SD-WAN
MSP IT Sales Engineer
Bedford, TX ยท On-site
Lead technical discovery sessions to uncover infrastructure, security, and operational challenges ... Strong grasp of MSP service stacks: RMM, NOC/SOC, cloud (Azure/AWS), Microsoft 365, SD-WAN
Msp Operations information
What is the difference between Msp Operations vs Service Delivery Manager?
| Aspect | Msp Operations | Service Delivery Manager |
|---|---|---|
| Certifications | ITIL, CompTIA, PMP (optional) | ITIL, PMP, Service Management certifications |
| Work Environment | Managed service providers, IT support centers | Client sites, IT departments, service teams |
| Employer & Industry | IT service providers, tech companies | Large corporations, IT consulting firms |
While both roles focus on IT service management, Msp Operations primarily handles the internal processes and infrastructure of managed service providers, ensuring smooth service delivery. Service Delivery Managers, on the other hand, focus on client relationships and ensuring services meet client expectations. Understanding these differences helps in choosing the right career path or job focus within the IT industry.
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Job description
MSP Programme Management Specialist
We are seeking an experienced Recruitment Programme Management Specialist to oversee the day-to-day delivery and success of MSP (Managed Service Provider) services across multiple countries in the region.
This role is ideal for a recruitment professional who thrives in a fast-paced, client-facing environment and has strong experience managing vendors, stakeholders, and end-to-end recruitment processes across diverse markets.
Key Responsibilities
- Manage relationships with local hiring managers and oversee temporary recruitment requests
- Coordinate end-to-end recruitment activities including vacancy intake, supplier briefing, CV screening, interview scheduling, and onboarding
- Act as the main escalation point for day-to-day MSP operations
- Manage and monitor third-party vendor performance and ensure alignment with client expectations
- Work across multiple jurisdictions, ensuring compliance with local employment laws and practices
- Maintain and track recruitment data, agency performance, and hiring manager feedback
- Ensure delivery against SLAs and KPIs, driving continuous improvement
- Provide reporting, insights, and statistical analysis to support client decision-making
- Conduct workforce planning sessions with stakeholders to forecast hiring needs
- Drive cost optimization through market insights and competitive supplier strategies
- Ensure a high level of customer satisfaction and resolve operational challenges proactively
Requirements
- Proven experience in MSP, RPO, or vendor management within the staffing industry
- Strong knowledge of end-to-end recruitment processes
- Experience managing third-party suppliers, onboarding, and compliance processes
- Exposure to working across multiple countries or regions
- Excellent stakeholder management and client-facing skills
- Strong analytical mindset with ability to interpret and present complex data
- Effective communication skills in English (written and verbal)
- Ability to work across different cultures and business environments
- Strong problem-solving skills, attention to detail, and ability to manage competing priorities
Preferred Profile
- Experience in programme expansion, cross-selling, or growing MSP accounts
- Demonstrated ability to drive performance and improve service delivery
- Comfortable working in a dynamic, international environment
Why Join Us?
- Opportunity to manage a regional MSP programme with high visibility
- Work with diverse clients and stakeholders across multiple markets
- Be part of a collaborative, growth-focused environment
About NES Fircroft
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
1,001 - 5,000 Employees
Headquarters location
Houston, TX, US