Operational Integration: Ensure seamless integration of VeloCloud SD-Branch into MSP/SP operational frameworks, including OSS/BSS systems, service assurance platforms, and delivery workflows. This ...
Operational Integration: Ensure seamless integration of VeloCloud SD-Branch into MSP/SP operational frameworks, including OSS/BSS systems, service assurance platforms, and delivery workflows. This ...
Manager, NOC Operations
Fort Worth, TX · On-site
$81K - $109K/yr
This leader will manage both internal teams and MSP partners, driving operational excellence, governance, and continuous improvement while ensuring alignment with business-critical hospitality ...
Manager, NOC Operations
Fort Worth, TX · On-site
$81K - $109K/yr
This leader will manage both internal teams and MSP partners, driving operational excellence, governance, and continuous improvement while ensuring alignment with business-critical hospitality ...
Manager, NOC Operations
Fort Worth, TX · On-site
$81K - $109K/yr
This leader will manage both internal teams and MSP partners, driving operational excellence, governance, and continuous improvement while ensuring alignment with business-critical hospitality ...
New
Manager, NOC Operations
Fort Worth, TX · On-site
$81K - $109K/yr
This leader will manage both internal teams and MSP partners, driving operational excellence, governance, and continuous improvement while ensuring alignment with business-critical hospitality ...
New
HRIS Architect, Workday
Houston, TX · On-site
Support post-production with MSP operations to ensure platform stability and continuous improvement. * Work with internal Global Business Service to ensure a service platform (Freshworks) is ...
HRIS Architect, Workday
Houston, TX · On-site
Support post-production with MSP operations to ensure platform stability and continuous improvement. * Work with internal Global Business Service to ensure a service platform (Freshworks) is ...
Lead technical discovery sessions to uncover infrastructure, security, and operational challenges ... Strong grasp of MSP service stacks: RMM, NOC/SOC, cloud (Azure/AWS), Microsoft 365, SD-WAN
Lead technical discovery sessions to uncover infrastructure, security, and operational challenges ... Strong grasp of MSP service stacks: RMM, NOC/SOC, cloud (Azure/AWS), Microsoft 365, SD-WAN
MSP IT Sales Engineer
Bedford, TX · On-site
Lead technical discovery sessions to uncover infrastructure, security, and operational challenges ... Strong grasp of MSP service stacks: RMM, NOC/SOC, cloud (Azure/AWS), Microsoft 365, SD-WAN
MSP IT Sales Engineer
Bedford, TX · On-site
Lead technical discovery sessions to uncover infrastructure, security, and operational challenges ... Strong grasp of MSP service stacks: RMM, NOC/SOC, cloud (Azure/AWS), Microsoft 365, SD-WAN
MSP IT Sales Engineer
Bedford, TX · On-site
Lead technical discovery sessions to uncover infrastructure, security, and operational challenges ... Strong grasp of MSP service stacks: RMM, NOC/SOC, cloud (Azure/AWS), Microsoft 365, SD-WAN
Quick apply
MSP IT Sales Engineer
Bedford, TX · On-site
Lead technical discovery sessions to uncover infrastructure, security, and operational challenges ... Strong grasp of MSP service stacks: RMM, NOC/SOC, cloud (Azure/AWS), Microsoft 365, SD-WAN
MSP IT Sales Engineer
Bedford, TX · On-site
Lead technical discovery sessions to uncover infrastructure, security, and operational challenges ... Strong grasp of MSP service stacks: RMM, NOC/SOC, cloud (Azure/AWS), Microsoft 365, SD-WAN
Quick apply
MSP IT Sales Engineer
Bedford, TX · On-site
Lead technical discovery sessions to uncover infrastructure, security, and operational challenges ... Strong grasp of MSP service stacks: RMM, NOC/SOC, cloud (Azure/AWS), Microsoft 365, SD-WAN
HRIS Architect, Workday
Houston, TX · On-site
Support post-production with MSP operations to ensure platform stability and continuous improvement. * Work with internal Global Business Service to ensure a service platform (Freshworks) is ...
HRIS Architect, Workday
Houston, TX · On-site
Support post-production with MSP operations to ensure platform stability and continuous improvement. * Work with internal Global Business Service to ensure a service platform (Freshworks) is ...
Service Desk Technician Tier 2 (MSP)
Burleson, TX · On-site
$72K - $82K/yr
... 2 (MSP) Burleson, TX (In-Person) Full-Time Monday-Friday, 8:00am-5:00pm $72,000 - $82,000 ... Contribute to operational improvements and service delivery maturity What We're Looking For
Quick apply
Service Desk Technician Tier 2 (MSP)
Burleson, TX · On-site
$72K - $82K/yr
... 2 (MSP) Burleson, TX (In-Person) Full-Time Monday-Friday, 8:00am-5:00pm $72,000 - $82,000 ... Contribute to operational improvements and service delivery maturity What We're Looking For
Account Executive, MSP
Austin, TX · Hybrid
About the Role The Account Executive, MSP role at NinjaOne is responsible for achieving sales and ... Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and ...
Account Executive, MSP
Austin, TX · Hybrid
About the Role The Account Executive, MSP role at NinjaOne is responsible for achieving sales and ... Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and ...
Own the strategic relationship with a global MSP responsible for infrastructure operations and support * Establish and manage SLAs, KPIs, governance, and accountability frameworks for MSP performance
Own the strategic relationship with a global MSP responsible for infrastructure operations and support * Establish and manage SLAs, KPIs, governance, and accountability frameworks for MSP performance
Revenue Operations (Billing & AR)
Plano, TX · On-site
$70K - $90K/yr
... MSP programs, ensuring streamlined billing processes and accounts receivable operations that ... enhance customer satisfaction and drive revenue growth. In this role, you will play a crucial part ...
Quick apply
Revenue Operations (Billing & AR)
Plano, TX · On-site
$70K - $90K/yr
... MSP programs, ensuring streamlined billing processes and accounts receivable operations that ... enhance customer satisfaction and drive revenue growth. In this role, you will play a crucial part ...
Director, IT Infrastructure & Operations
Richardson, TX · On-site
$180 - $230/hr
Own the strategic relationship with a global MSP responsible for infrastructure operations and support * Establish and manage SLAs, KPIs, governance, and accountability frameworks for MSP performance
Director, IT Infrastructure & Operations
Richardson, TX · On-site
$180 - $230/hr
Own the strategic relationship with a global MSP responsible for infrastructure operations and support * Establish and manage SLAs, KPIs, governance, and accountability frameworks for MSP performance
Collaborate with Channel Sales Leadership on operational readiness for MSP + Enterprise partner ... motions * Manage RFP responses (including templates), questionnaires, and compliance documentation ...
Collaborate with Channel Sales Leadership on operational readiness for MSP + Enterprise partner ... motions * Manage RFP responses (including templates), questionnaires, and compliance documentation ...
Channel Sales Operations Manager
Austin, TX · On-site +1
Collaborate with Channel Sales Leadership on operational readiness for MSP + Enterprise partner ... motions * Manage RFP responses (including templates), questionnaires, and compliance documentation ...
Channel Sales Operations Manager
Austin, TX · On-site +1
Collaborate with Channel Sales Leadership on operational readiness for MSP + Enterprise partner ... motions * Manage RFP responses (including templates), questionnaires, and compliance documentation ...
Collaborate with Channel Sales Leadership on operational readiness for MSP + Enterprise partner ... motions * Manage RFP responses (including templates), questionnaires, and compliance documentation ...
Quick apply
Collaborate with Channel Sales Leadership on operational readiness for MSP + Enterprise partner ... motions * Manage RFP responses (including templates), questionnaires, and compliance documentation ...
MSP Level 3 Technician
Howe, TX · On-site
$75K - $95K/yr
... their business operations. * Project Management: Lead and manage IT projects, including system ... MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is ...
MSP Level 3 Technician
Howe, TX · On-site
$75K - $95K/yr
... their business operations. * Project Management: Lead and manage IT projects, including system ... MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is ...
Collaborate with Channel Sales Leadership on operational readiness for MSP + Enterprise partner ... motions * Manage RFP responses (including templates), questionnaires, and compliance documentation ...
Collaborate with Channel Sales Leadership on operational readiness for MSP + Enterprise partner ... motions * Manage RFP responses (including templates), questionnaires, and compliance documentation ...
MSP Level 3 Technician
Richardson, TX · On-site
$70K - $90K/yr
... their business operations. * Project Management: Lead and manage IT projects, including system ... MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is ...
MSP Level 3 Technician
Richardson, TX · On-site
$70K - $90K/yr
... their business operations. * Project Management: Lead and manage IT projects, including system ... MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is ...
Msp Operations information
What is the difference between Msp Operations vs Service Delivery Manager?
| Aspect | Msp Operations | Service Delivery Manager |
|---|---|---|
| Certifications | ITIL, CompTIA, PMP (optional) | ITIL, PMP, Service Management certifications |
| Work Environment | Managed service providers, IT support centers | Client sites, IT departments, service teams |
| Employer & Industry | IT service providers, tech companies | Large corporations, IT consulting firms |
While both roles focus on IT service management, Msp Operations primarily handles the internal processes and infrastructure of managed service providers, ensuring smooth service delivery. Service Delivery Managers, on the other hand, focus on client relationships and ensuring services meet client expectations. Understanding these differences helps in choosing the right career path or job focus within the IT industry.

Systems Engineer - VeloCloud SD-WAN/SD-Branch (MSP/SP), USA Remote
Dallas, TX • On-site, Remote
Full-time
Medical, Dental, Vision
Re-posted 28 days ago
Job description
*Qualified candidates for this role can be located anywhere in the USA.
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Who You'll Work With
When you join Arista's VeloCloud Systems Engineering team, you become part of the group that pioneered cloud-delivered SD-WAN. Reporting to the Systems Engineering Manager, you will be assigned a named book of MSP/SP accounts and serve as the primary technical relationship owner across those partners.
You will engage directly across the full breadth of each MSP/SP organization-spanning product management, sales, marketing, operations, service assurance, and NOC teams. Your role is to help partners design, launch, grow, and operationalize SD-WAN and SD-Branch managed services built on Arista's portfolio.
Through close collaboration with Arista Product Management, Engineering, TAC, and Professional Services, you will serve as a trusted advisor as partners build next-generation networking services that drive measurable business growth for both their customers and Arista.
What You'll Do
We are seeking a collaborative, technically strong Systems Engineer to own, enable, and co-sell with our strategic MSP/SP partners.
- Account Ownership: Serve as the dedicated technical SE for an assigned set of MSP/SP accounts, building deep and lasting relationships across technical, operational, and executive stakeholders within each partner organization.
- Trusted Advisor - Service Design: Help MSP/SP partners create, package, and take to market differentiated SD-WAN and SD-Branch managed services built on VeloCloud and the broader Arista portfolio.
- Cross-Functional Enablement: Develop and deliver tailored enablement programs across all MSP/SP teams-GTM (sales and marketing), operations, NOC/support, and product management-equipping each with the knowledge to position, sell, deliver, and support Arista-powered services.
- Operational Integration: Ensure seamless integration of VeloCloud SD-Branch into MSP/SP operational frameworks, including OSS/BSS systems, service assurance platforms, and delivery workflows. This includes guiding use of VeloCloud REST APIs, log/metric export, and multi-tenant orchestration capabilities.
- Co-Selling: Partner alongside MSP/SP sales teams in customer-facing opportunities-delivering technical presentations, solution demonstrations, and workshops to MSP customers and prospects to accelerate deal velocity and expand revenue.
- Solution Architecture & PoC: Lead solution design, RFx technical responses, and Proof of Concepts (PoCs), ensuring proposed architectures align with partner technical requirements and their downstream customers' business objectives.
- Portfolio Expansion: Collaborate with MSP/SP partners to co-develop managed services that leverage the broader Arista portfolio-including campus switching, wireless, and security-creating additional revenue streams beyond SD-WAN.
- Product Feedback Loop: Serve as the voice of the MSP/SP channel into Arista Product Management and Engineering, providing structured feedback on features and enhancements required for managed service and multi-tenant use cases.
- Industry Presence: Represent Arista at industry events, MSP-focused forums, partner-led customer events, and conferences.
Qualifications
- BS/CS/CE degree or equivalent technical experience
- 5+ years of experience in WAN, networking, or cloud services, with at least part of that time focused on Service Provider or Managed Service Provider environments.
- Understanding ofrouting protocols (BGP, OSPF), WAN technologies, and SD-WAN.
- Experience supporting pre-sales activities, including technical presentations, solution design, and PoCs.
- Ability to establish long-lasting relationships and credibility with diverse stakeholders across MSP/SP organizations (from technical operations to product management and sales).
- Excellent communication, listening, and presentation skills.
- Prior experience working with or supporting MSP/SP organizations, with an understanding of their structure and operational processes is a plus.
- Knowledge of Linux, hypervisors, cloud computing, and operational tools for logs, metrics, events, and alerting.
- Familiarity with automation frameworks and scripting (REST APIs, Python, Ansible) is a plus
- Understanding of Service Provider routing environments, including MPLS VPN and Segment Routing (SR).
- Experience co-developing or enabling managed service offerings is a strong plus.
- Network Industry Certification is a plus
Additional Information
Arista offers different pay ranges based on work location to provide consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location. The pay range provided reflects base pay only; in addition, certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista's Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.
Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.
About Arista NDR
Sourced by ZipRecruiter
Industry
Network security
Company size
51 - 200 Employees
Headquarters location
Santa Clara, CA, US
Year founded
2014