Testing Center Jobs (NOW HIRING)

Hourly Range: 

$23.80 per hour

About SMU:

SMU's more than 12,000 diverse, high-achieving students come from all 50 states and 90 countries to take advantage of the University's small classes, hands-on research opportunities, leadership development, community service, international study and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate and professional degree programs through eight schools.

Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. On the most beautiful college campus in the country, SMU Mustangs are energized by unbridled opportunities - from teaching, learning and research to creativity, performance and athletic endeavor.

About Department:

The SMU University Testing Center (UTC) is more than a place where exams are administered-it is an essential part of the university's commitment to student success. As part of Student Academic Engagement and Success within the Office of the Provost, the UTC provides high-quality testing services that help students demonstrate their knowledge in a secure, equitable, and supportive environment.

Every day, our team works alongside students, faculty, Disability Accommodations and Success Strategies (DASS), Athletics, and campus partners to remove barriers that might otherwise interfere with academic achievement. Whether providing accommodations, coordinating make-up exams, supporting student-athletes, administering placement or professional examinations, or helping students earn academic credit through testing, we strive to ensure every student has the opportunity to perform at their best.

Our work combines compassionate student service with the highest standards of professionalism. As a nationally certified testing center, we uphold the rigorous standards of the National College Testing Association while recognizing that behind every exam is a student working toward a degree, a career, or a personal goal. We believe that every testing experience should reflect integrity, respect, accessibility, and care.

If you are passionate about creating exceptional student experiences, collaborating with campus partners, and contributing to an inclusive learning environment where fairness and academic excellence go hand in hand, we invite you to join our team.

About the Position:

The Testing Coordinator provides front-line administration and support for University Testing Center operations. This position is responsible for administering examinations, supporting students and faculty, maintaining testing security procedures, and ensuring an efficient and professional testing environment. The Testing Coordinator serves as the primary point of contact for many daily testing activities and supports implementation of UTC policies, procedures, and accommodations.

Essential Functions:

• Administer and proctor examinations in accordance with university policies, NCTA standards, and testing vendor requirements.

• Support accommodated testing, institutional testing, credit-bearing examinations, approved professional examinations, and other standardized assessments employed by university partners (e.g., personality inventories). 

• Assist students, faculty, and external clients with scheduling, testing procedures, and testing-related inquiries. 

• Monitor testing environments to ensure security, integrity, compliance, and implementation of approved testing accommodations.

• Conduct opening and closing procedures and maintain testing center readiness, examination materials, and testing records.

• Maintain testing documentation, reports, and operational records in accordance with established procedures.

• Monitor testing technologies and report operational concerns or system issues to the Senior Testing Coordinator.

• Assist with operational data collection, assessment activities, routine reporting, training activities, and special testing events.

• Support limited summer testing services and perform other duties as assigned to support UTC operations.

• Provide other support as directed by supervisor. 

• Limited evening and weekend hours may be required during peak testing periods, particularly during final examination cycles. These schedules are typically planned and communicated well in advance. Work hours may vary periodically based on testing volume and operational needs.

Education and Experience:

High school diploma is required. Associate's is preferred.

A minimum of 1 year of experience providing customer service, administrative support, student support, testing services, records management, or related operational support in a professional environment is required. 

Experience in a higher education, testing center, academic support, student services, disability accommodations, or assessment-related environment is preferred.

Knowledge, Skills and Abilities:

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills.

Candidate must possess strong problem-solving and customer service skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills.  

Candidate must be able to follow policies, procedures, and testing protocols while maintaining confidentiality and attention to detail. 

Candidate must be able to work with confidential information, follow established procedures, and maintain accuracy with great attention to detail. 

A strong working knowledge of standard office software (such as Microsoft Suites) is a must. 

Knowledge of testing procedures, accommodated testing, higher education operations, and student support services is preferred. 

A strong working knowledge of Canvas LMS, RegisterBlast or Simplicity Accommodate usage is preferred.

Physical and Environmental Demands:

• Sit for long periods of time
• Bend
• Carry 25 lbs
• Handle objects (dexterity)

Deadline to Apply:

Priority consideration may be given to applications received by July 29, 2026. 

Deadline to apply is August 12, 2026. 

EEO Statement:

SMU is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression.

Benefits:

SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.