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Telephone Operator Jobs in Michigan (NOW HIRING)

McLaren Health Care Corporation

Switchboard Operator

Lapeer, MI · On-site

$13.75 - $17.50/hr

Answers and handles emergency telephone calls * Utilizes and updates the on line MHG and physician ... a Switchboard Operator • Clerical skills • Computer training - Microsoft Office application ...

McLaren Lapeer Region

Switchboard Operator

Lapeer, MI

$13.75 - $17.50/hr

Answers and handles emergency telephone calls * Utilizes and updates the on line MHG and physician ... Previous experience/training as a Switchboard Operator Clerical skills Computer training ...

McLaren Lapeer Region

Switchboard Operator

Lapeer, MI

$13.75 - $17.50/hr

Answers and handles emergency telephone calls * Utilizes and updates the on line MHG and physician ... Previous experience/training as a Switchboard Operator Clerical skills Computer training ...

ProFarm

2nd Shift Operator

Bangor, MI · On-site

$17 - $22.25/hr

This position is responsible for safely and effectively operating the plant equipment to ensure the ... a telephone; lift objects horizontally and vertically; eye-hand coordination to safely and ...

Constellis

Dispatch Operator

Battle Creek, MI · On-site

$22.75/hr

Communicating audio messages via radio and telephone * Coordinating law enforcement and public safety personnel activities * Transferring public safety information * Answering questions and updating ...

Constellis

Dispatch Operator

Battle Creek, MI · On-site

$22.75/hr

Communicating audio messages via radio and telephone * Coordinating law enforcement and public safety personnel activities * Transferring public safety information * Answering questions and updating ...

Smyrna Ready Mix, LLC

Scalehouse Operator

Brighton, MI · On-site

$15.25 - $19.75/hr

Scalehouse Operators assist in maintaining day-to-day operations and administrative duties ... Respond to customer questions and telephone calls. * Assist loaders and haulers when needed.

Smyrna Ready Mix, LLC

Scalehouse Operator

Brighton, MI · On-site

$15.25 - $19.75/hr

About the Opportunity Scalehouse Operators assist in maintaining day-to-day operations and ... Respond to customer questions and telephone calls. * Assist loaders and haulers when needed.

ProFarm

Packaging Operator

Bangor, MI · On-site

$16.50 - $19.75/hr

SUMMARY : ProFarm is recruiting for a Packaging Operator position. This position will ensure our ... the telephone. • Ability to utilize manual dexterity to lift horizontally and vertically. • ...

Smyrna Ready Mix, LLC

Scalehouse Operator

Brighton, MI · On-site

$15.25 - $19.75/hr

About the Opportunity Scalehouse Operators assist in maintaining day-to-day operations and ... Respond to customer questions and telephone calls. * Assist loaders and haulers when needed.

MyMichigan Health

Switchboard Operator

Midland, MI · On-site

$12.75 - $16.25/hr

Relays messages and assists all customers with telephone usage. Maintains phone and pager equipment, including adding, deleting information on pager list. Responsible for entering all physician ...

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Telephone Operator information

See Michigan salary details

$7

$15

$21

How much do telephone operator jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for telephone operator in Michigan is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $16.97 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.

What are the most commonly searched types of Telephone Operator jobs in Michigan?

The most popular types of Telephone Operator jobs in Michigan are:

What are popular job titles related to Telephone Operator jobs in Michigan?

For Telephone Operator jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Telephone Operator jobs in Michigan look for?

The top searched job categories for Telephone Operator jobs in Michigan are:

What cities in Michigan are hiring for Telephone Operator jobs?

Cities in Michigan with the most Telephone Operator job openings:

What are popular job titles related to Telephone Operator jobs in MI?

For Telephone Operator jobs in MI, the most frequently searched job titles are:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in Michigan as of August 2026, with employment types broken down into 40% Full Time, 58% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $32,378 per year, or $15.6 per hour.

Switchboard Operator

Lapeer, MI • On-site

McLaren Health Care Corporation
Health Care and Social Assistance • 1 - 5K employees
Learn more about McLaren Health Care Corporationexternal

$13.75 - $17.50/hr

Part-time

Re-posted 20 days ago

McLaren Health Care rating

6.6

Company rating: 6.6 out of 10

Based on 222 frontline employees who took The Breakroom Quiz

Job description

Part Time Evenings
Shift Times: 6am-2:30pm, 1pm-9:30pm, 9:30pm-6am
Position Summary:
Operates the call attendant- Cisco Phone System, handles patient, physician and all other incoming calls to McLaren Lapeer Region. Monitors the alarms and answers the emergency phone lines in the Communications area. Uses various Communication platforms to notify physicians and staff members as needed. Answers calls for MHG satellites (Hospice, Home Care and Infusion) after hours. Processes and delivers all forms and central copy jobs, as needed for departments. Performs central copy and mailroom functions. Delivers mail, test results, medical records and informational data to all departments. Delivers and exchanges patient telephones and other communication equipment as needed for departments. Assists with various communication and other department projects.
Essential Functions and Responsibilities:
  • Operates the call attendant Cisco Phone system (switchboard)
  • Monitors all alarms in the Communications area, and uses various paging systems to page/notify physicians and staff members
  • Answers and handles emergency telephone calls
  • Utilizes and updates the on line MHG and physician call schedule as needed.

Required:
• High school diploma or equivalent
• Must be able to alphabetize and file
• Ability to read and write
Preferred:
• Previous experience/training as a Switchboard Operator
• Clerical skills
• Computer training - Microsoft Office application
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

What McLaren Health Care employees say

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