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Telephone Interviewer Jobs in Michigan (NOW HIRING)

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Telephone Interviewer information

See Michigan salary details

$9

$14

$18

How much do telephone interviewer jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for telephone interviewer in Michigan is $14.01, according to ZipRecruiter salary data. Most workers in this role earn between $11.11 and $17.40 per hour, depending on experience, location, and employer.

What skills do you need to be a telephone interviewer?

A telephone interviewer needs strong communication skills, including clear speaking and active listening, to effectively gather information from respondents. They should also have good organizational skills, basic computer proficiency for data entry, and the ability to handle rejection professionally in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a telephone interviewer, and why are they important?

To thrive as a Telephone Interviewer, you need strong verbal communication skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with computer-assisted telephone interviewing (CATI) systems and data entry software is typically required. Excellent listening skills, professionalism, and the ability to build rapport over the phone help set top performers apart. These skills ensure accurate data collection, positive respondent experiences, and reliable survey results.

What are some typical challenges telephone interviewers face when collecting survey data, and how can they overcome them?

Telephone Interviewers often encounter challenges such as reaching reluctant respondents, handling objections, and ensuring data accuracy during calls. To overcome these, interviewers develop strong communication and active listening skills, follow structured scripts, and practice professionalism even in difficult situations. Regular feedback from supervisors and ongoing training sessions also help interviewers improve their techniques and adapt to different respondent behaviors, making the process smoother and more effective.

What is a telephone interviewer?

Telephone interviewers conduct surveys and interviews over the phone. They may work in a call center or from home, and are usually employed by market research companies or by other organizations that need to gather public data for the development of goods or services. As a telephone interviewer, you contact people based on a list from your employer and ask a series of questions about a particular subject. For example, a toy manufacturer may have you call parents with children within a specific age group and ask them their opinions on different kinds of toys and price points. Political groups may hire telephone interviewers to ask residents of a municipality their views on a variety of political issues. You must accurately document the answers you receive, and may also upload them to the company's database to be analyzed.

What is the difference between Telephone Interviewer vs Telemarketer?

AspectTelephone InterviewerTelemarketer
Primary RoleConducts surveys and gathers data through phone interviewsPromotes products or services to potential customers over the phone
Work EnvironmentTypically in research or survey companies, office or remoteIn sales-focused settings, often in call centers or remote
Required SkillsGood communication, active listening, data recordingPersuasion, sales techniques, customer engagement

While both roles involve making calls, a Telephone Interviewer focuses on collecting data for research purposes, whereas a Telemarketer aims to sell products or services. The skills overlap in communication, but their goals and work environments differ significantly.

More about Telephone Interviewer jobs
What are the most commonly searched types of Telephone Interviewer jobs in Michigan? The most popular types of Telephone Interviewer jobs in Michigan are:
What are popular job titles related to Telephone Interviewer jobs in Michigan? For Telephone Interviewer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Telephone Interviewer jobs in Michigan look for? The top searched job categories for Telephone Interviewer jobs in Michigan are:
What cities in Michigan are hiring for Telephone Interviewer jobs? Cities in Michigan with the most Telephone Interviewer job openings:
What are popular job titles related to Telephone Interviewer jobs in MI? For Telephone Interviewer jobs in MI, the most frequently searched job titles are:
Telephone Interviewer jobs near you
Infographic showing various Telephone Interviewer job openings in Michigan as of July 2026, with employment types broken down into 2% Internship, 1% As Needed, 71% Full Time, 22% Part Time, 1% Contract, and 3% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $29,138 per year, or $14 per hour.

Survey Services Lab Interviewer Aug/Sept 2026

The University of Michigan

Ann Arbor, MI • On-site

$19.75/hr

Full-time

Posted 16 days ago

University Of Michigan rating

8.1

Company rating: 8.1 out of 10

Based on 144 frontline employees who took The Breakroom Quiz

154th of 614 rated colleges and universities

Job description

Role: Telephone Interviewer
Training Dates:
  • SSL Orientation - September 3, 2026, 1 - 5 pm AND
  • Recruit 1 Interviewer Training - September 10, 2026, 12 - 5:30 pm AND
  • Omnibus Training - October 6, 2026, 12 -4 pm
    OR
  • SSL Orientation - September 26, 2026 2 - 6 pm AND
  • Recruit 2 Interviewer Training - September 29, 2026, 12 -5:30 pm

Training Mode: In-person
Payrate: $19.75 per hour
Production Dates: August 31 - December 30, 2026
Required Availability: 16 hours per week
Calls will primarily be made between 2 pm to 10 pm - 7 days a week, except Fri when calling ends at 9 pm
Data Collection Mode: Telephone, reminder calling
Summary of position: This position within the Survey Services Lab (SSL) offers an excellent opportunity for candidates who are friendly, have strong persuasive communication skills, and demonstrate a patient approach. Interviewers (data collection staff) play a vital role in conducting computer-assisted telephone-based assignments such as interviews and/or other customer service-related tasks to help meet complex social research survey goals. Success in this role requires demonstrated excellence in customer relations, clear communication, effective listening, and strong deductive reasoning skills. The position also involves implementing mail survey operations, coding, providing customer assistance, and carrying out quality control functions for survey projects.
The SSL operates seven days a week, often until midnight, and this position requires coverage of evening shifts and at least one weekend shift weekly. It is located on University of Michigan's Central Campus and requires on-site work in the office. This is a temporary position with work hours scheduled according to project assignments, offering flexibility and the opportunity to engage with a variety of survey projects. Candidates who bring a persuasive and efficient mindset, flexibility, curiosity, and a friendly, patient demeanor are encouraged to apply to this impactful and collaborative team.
Required Qualifications and Duties:
  • Excellent reading skills, including pronunciation and enunciation.
  • Able to maintain conversation while accurately recording information.
  • Able to receive and apply feedback about adherence to project requirements.
  • Available to work 2 evening shifts (between 4p-10p Monday-Thursday and 4p-9p Friday) and 1 weekend shift (Saturday 2p-10p or Sunday 2p-10p) every week. A shift is typically 4 hours long.

Desired Experience:
  • Previous experience as a telephone interviewer.
  • Previous experience with telephone sales.
  • Previous experience in a customer relations position.

Click here to see the job description
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Click hereto learn more about the project
Questions about this position should be directed to Miki Ashe - dmashe@umich.edu and Ruth Philippou - ruthph@umich.edu
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third-party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Business unit SSL New Hire Role Survey Technician Locations Ann Arbor, MI 169

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About University of Michigan

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The University of Michigan (U-M), based in Ann Arbor, MI, US, is one of America's most esteemed institutions in higher education. Established in 1817, it presides in the industry of education and research, providing a range of services including undergraduate, graduate, and professional education programs. Complementing this is an extensive research activity that has significantly contributed to various fields, from healthcare to engineering, humanities to sports. Upholding its mission "to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values", U-M consistently ranks among the top universities globally, a testament to its tradition of excellence in learning and research, and a deep commitment to innovation and discovery.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

Year founded

1817

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