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Remote Telephone Operator Jobs in Michigan (NOW HIRING)

Harris

$26/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Effectively responds to emails, telephone calls, voicemails, Microsoft Teams messages, and ...

Harris

$26/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Effectively responds to emails, telephone calls, voicemails, Microsoft Teams messages, and ...

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All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Michigan

Remote Telephone Operator information

See Michigan salary details

$7

$15

$21

How much do remote telephone operator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for remote telephone operator in Michigan is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $16.97 per hour, depending on experience, location, and employer.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are the most commonly searched types of Telephone Operator jobs in Michigan?

The most popular types of Telephone Operator jobs in Michigan are:

What are popular job titles related to Remote Telephone Operator jobs in Michigan?

For Remote Telephone Operator jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in Michigan look for?

The top searched job categories for Remote Telephone Operator jobs in Michigan are:

What cities in Michigan are hiring for Remote Telephone Operator jobs?

Cities in Michigan with the most Remote Telephone Operator job openings:

Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Michigan as of September 2026, with employment types broken down into 53% Full Time, 43% Part Time, 2% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $32,378 per year, or $15.6 per hour.

Remote Client Service Representative

Southfield, MI • On-site, Remote

GRT Financial
Finance and Insurance • 51 - 200 employees
Learn more about GRT Financialexternal

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 4 days ago. Applications are no longer accepted.

GRT Financial rating

6.6

Company rating: 6.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Description
Client Service Representative (100% Remote)
Training Start Date October 19, 2026
All schedules are M-F and EST time. Assigned schedule will be determined by Hiring Manager prior to making an offer.
8:00am - 4:30pm / 9:00am - 5:30pm / 10:00 am - 6:30pm / 12:30pm - 9:00pm
Help Clients Move Toward Financial Freedom
GRT Financial is seeking compassionate, dependable Client Service Representatives who can provide clear guidance and outstanding customer service to consumers navigating the debt-resolution process.
If you enjoy helping people, communicate well during challenging situations, and thrive in a collaborative, performance-driven environment, we encourage you to apply.
About GRT Financial
GRT Financial is a licensed provider of performance-based debt-resolution programs designed to help consumers address unsecured debt. We are committed to providing transparent, cost-effective, and personalized support that helps clients pursue better financial outcomes.
About the Role
As a Client Service Representative, you will answer inbound calls, address questions and concerns, explain account and program information, document interactions, and help clients understand their next steps.
This position requires empathy, professionalism, accuracy, and the ability to balance excellent service with established procedures and performance expectations.
Compensation & Benefits
  • $15/hour...PAID WEEKLY
  • Medical, dental & vision insurance (1st of month after 30 days)
  • 401(k) plan options & paid time off
  • 100% company-paid life insurance & short/long-term disability
  • FSA options + Employee Assistance Program (EAP)
Responsibilities
As a Client Service Representative, you will:
  • Work in a high-volume (50+ daily calls) customer service environment.
  • Answer inbound calls and provide accurate scripted and unscripted responses.
  • Address client questions, concerns, and objections with empathy and professionalism.
  • Clearly explain account, program, product, and service information.
  • Access and update client information using multiple internal systems.
  • Accurately document call outcomes, notes, and required follow-up.
  • Resolve concerns within established authority limits and escalate when appropriate.
  • Protect confidential information and follow compliance and data-security requirements.
  • Meet expectations for quality, productivity, attendance, accuracy, and customer service.
  • Collaborate with teammates and other departments to support the client experience.
Required Qualifications
  • Strong customer-service mindset with excellent verbal and written communication skills.
  • Active-listening, problem-solving, and de-escalation abilities.
  • Intermediate typing skills and basic math proficiency.
  • Ability to learn detailed processes and explain information clearly and accurately.
  • Ability to navigate multiple systems while managing client conversations.
  • Proficiency with Microsoft Word, Excel, and Outlook.
  • Sound judgment, attention to detail, and the ability to follow established procedures.
  • Reliability, accountability, and effective time management in a remote environment.
  • Ability to maintain confidentiality and protect sensitive client information.
  • Ability to participate on camera in professional, business-casual attire when required.
Preferred Qualifications
  • One to two years of customer service, client service, account servicing, contact center, or related experience.
  • Experience handling high-volume inbound calls in a metrics-driven environment.
  • Call center, collections, debt-resolution, financial-services, or legal-services experience.
  • Familiarity with the Fair Debt Collection Practices Act (FDCPA).
  • Bilingual fluency in English and Spanish is a plus.
Knowledge, Skills, and Abilities
The successful Client Service Representative will be able to:
  • Balance empathy with appropriate call control.
  • Remain calm and solutions-focused during difficult conversations.
  • Learn debt-resolution processes and compliance requirements.
  • Multitask without sacrificing service quality or accuracy.
  • Accept coaching and adjust quickly based on feedback.
  • Work independently while remaining connected to a remote team.
Our Core Values
Our team members are expected to demonstrate GRT Financial core values:
  • Driven: Motivated to achieve strong results and continuously improve.
  • Caring: Treat clients and colleagues with empathy, patience, and respect.
  • Teamwork: Collaborate across departments to deliver the best possible experience.
  • Accountability: Take ownership of performance, decisions, and follow-through.
  • Attitude: Bring a positive, professional, and solutions-focused approach.
  • Adaptable: Respond effectively to changing priorities, processes, and client needs.
Physical Requirements and Work Environment
This remote position requires extended computer and telephone use, frequent communication through phone and video, and the ability to remain seated or stationary for extended periods. Employees must maintain a quiet, secure, professional workspace with reliable connectivity and minimal distractions. Reasonable accommodations may be provided to qualified individuals with disabilities.
Who We're Looking For
The right Client Service Representative is compassionate, coachable, detail-oriented, and comfortable working toward measurable goals. You understand that clients experiencing financial hardship may need patience, reassurance, and clear direction, and you are prepared to provide all three.
This role offers the opportunity to do meaningful work, strengthen your professional skills, and help people move toward a more manageable financial future.
Ready to Make a Difference?
Apply today to become a Client Service Representative with GRT Financial and use your customer-service skills to make a meaningful difference in our clients' lives.
Equal Employment Opportunity and Disclaimer
GRT Financial is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on any status protected by applicable federal, state, or local law.
This posting describes the general nature of the position and is not a complete list of all duties, qualifications, or working conditions. Responsibilities may change based on business needs. Reasonable accommodations may be provided in accordance with applicable law.
Pay Range
$15.00 Hourly to $15.00 Hourly

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