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Remote Telephone Operator Jobs in Michigan (NOW HIRING)

Optimal Care

Triage Coordinator

Saginaw, MI · On-site +1

$18 - $22/hr

As a clinician-owned and operated organization, we empower our team members to provide personalized ... Answer telephone calls after hours and responds to any concern or change in patient condition

Optimal Care

Triage Coordinator

Jackson, MI · On-site +1

$18 - $22/hr

As a clinician-owned and operated organization, we empower our team members to provide personalized ... Answer telephone calls after hours and responds to any concern or change in patient condition

Optimal Care

Triage Coordinator

Kalamazoo, MI · On-site +1

$18 - $22/hr

As a clinician-owned and operated organization, we empower our team members to provide personalized ... Answer telephone calls after hours and responds to any concern or change in patient condition

Optimal Care

Triage Coordinator

Grand Rapids, MI · On-site +1

$18 - $22/hr

As a clinician-owned and operated organization, we empower our team members to provide personalized ... Answer telephone calls after hours and responds to any concern or change in patient condition

TEKsystems

REMOTE CSR

Detroit, MI · Remote

$17.50/hr

Description Fully REMOTE Customer Service Representative opening for a Financial Services customer. The Customer Service Representative (CSR) provides exceptional service to insureds, carriers, and ...

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

Remote (Preference given to Michigan-based candidates) Schedule: Must be flexible to work within operating hours, including evenings and weekends About the Role We are seeking customer-focused ...

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Remote Telephone Operator information

See Michigan salary details

$7

$15

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How much do remote telephone operator jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote telephone operator in Michigan is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $16.97 per hour, depending on experience, location, and employer.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are the most commonly searched types of Telephone Operator jobs in Michigan?

The most popular types of Telephone Operator jobs in Michigan are:

What are popular job titles related to Remote Telephone Operator jobs in Michigan?

For Remote Telephone Operator jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in Michigan look for?

The top searched job categories for Remote Telephone Operator jobs in Michigan are:

What cities in Michigan are hiring for Remote Telephone Operator jobs?

Cities in Michigan with the most Remote Telephone Operator job openings:

Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $32,378 per year, or $15.6 per hour.

Behavioral Health Integration Clinician - Michigan

Mindoula Health

Traverse City, MI • On-site, Remote

$75K - $85K/yr

Full-time

Posted 5 days ago

Mindoula Health rating

8.9

Company rating: 8.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Become a member of the Collaborative Care integrated behavioral health program as it continues to expand to Michigan. The mission is to improve the quality of life for older adults living with the challenges of behavioral health needs and chronic health conditions. We do this through the best practice Collaborative Care model focused on health behaviors and behavioral health for patients in primary care settings.
The Behavioral Health Integration Clinician is a central member of a patient's collaborative care team. The core team includes the patient's medical provider and psychiatric consultant. The Behavioral Health Integration Clinician is responsible for providing high quality and evidence based patient support by performing individual assessment and development of treatment plans, providing psychotherapy, coordinating the community and the mental and physical health care of patients on an assigned patient caseload.
Duties and Responsibilities
  • Screen and assess patients for mental health and substance abuse disorders. Facilitate patient engagement, treatment plans, and follow-up care.
  • Provide brief behavioral interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments as appropriate supported by the clinical technology software.
  • Support psychotropic medication management as prescribed by medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment.
  • Provide health behavior and social determinants of health interventions to improve functioning and improvements in medical outcomes.
  • Systematically track treatment response and monitor patients (in person, video or by telephone) for changes in clinical symptoms and treatment side effects or complications.
  • Provide patient education about common mental health and substance abuse disorders and the available treatment options.
  • Provide or facilitate in-clinic or outside referrals to evidence-based psychosocial treatments (e.g. problem-solving treatment or behavioral activation) as clinically indicated.
  • Participate in regularly scheduled (usually weekly) caseload consultation with the psychiatric consultant and communicate resulting treatment recommendations to the patient's medical provider.
  • Track patients follow up and clinical outcomes using the EHR. Document in-person, video and telephone encounters in the EHR and use the system and established clinical workflows to identify and re-engage patients.
  • Document patient progress and treatment recommendations in EHR and other required systems to be shared with medical providers, psychiatric consultants, and other treating providers.
  • Facilitate treatment plan changes for patients who are not improving as expected in consultation with the medical provider and the psychiatric consultant and who may need more intensive or more specialized mental health care.
  • Actively participate in process improvement by identifying areas of inefficiency and contributes to opportunities for enhancement.
  • Attend meetings and complete therapy primary by video conference with periodic (approximately once a month) visits in person to clinics to connect with the clinicians and administrators to ensure collaborative workflows are in place.
  • Clinician will be expected to meet performance metrics each month as determined by the clinical manager and clinical director.

Requirements
  • A minimum of a master's degree in social work, Psychology, Counseling, Rehabilitation, or other relevant field.
  • 3-5+ years of experience in behavioral health intervention clinical work, case management, and/or community care coordination.
  • Working with various populations, including older adult Medicare populations, who have chronic medical and behavioral health challenges.
  • Active independent clinical license in Michigan. Eligible licenses include:
    • Licensed Master Social Worker - Clinical (LMSW)
    • Licensed Professional Counselor (LPC)
    • Licensed Psychologist
  • Current enrollment in the state's Medicaid & Medicare is preferred but eligibility for such at a minimum is required. License eligible candidates who have completed their board exam and are completing clinical hours under supervision are eligible to apply.
  • The position is primarily remote with the majority of services provided telephonically or via video; however, your work location in the designated state is required. Given the remote nature of the position, stable high-speed internet is expected.
  • Proficiency in operating computer systems and utilizing multiple software applications is required. The ideal candidate would be proficient in utilizing electronic medical records, scheduling systems, remote phone systems and video systems.

Schedule
Monday-Friday, 8:00 AM to 5:00 PM Eastern time.
Primarily remote work environment. Behavioral Health Integration Clinicians will join meetings and complete therapy primarily by video conference, periodically by phone and will also visit clinics in person periodically.

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