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Remote Telephone Operator Jobs in Michigan (NOW HIRING)

Optimal Care

Triage Coordinator

Jackson, MI · On-site +1

$18 - $22/hr

As a clinician-owned and operated organization, we empower our team members to provide personalized ... Answer telephone calls after hours and responds to any concern or change in patient condition

Getinge

Regulatory Affairs Specialist I

Fraser, MI · Remote

Use of computer and telephone equipment and other related office accessories/devices to complete ... LI-Remote About us With a firm belief that every person and community should have access to the ...

Integra Partners

Customer Service Representative

Troy, MI · On-site +1

$18/hr

To ensure we are operating at the highest professional standard for our network of patients, health ... Career development opportunities Remote Opportunities We are actively seeking new colleagues in:

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All JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Michigan

Remote Telephone Operator information

See Michigan salary details

$7

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$21

How much do remote telephone operator jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for remote telephone operator in Michigan is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $16.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Telephone Operator, and why are they important?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are remote telephone operators?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are the most commonly searched types of Telephone Operator jobs in Michigan? The most popular types of Telephone Operator jobs in Michigan are:
What are popular job titles related to Remote Telephone Operator jobs in Michigan? For Remote Telephone Operator jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Michigan look for? The top searched job categories for Remote Telephone Operator jobs in Michigan are:
What cities in Michigan are hiring for Remote Telephone Operator jobs? Cities in Michigan with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Michigan as of June 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 7% In-person, and 93% Remote job distribution, with an average salary of $32,378 per year, or $15.6 per hour.
Triage Coordinator

Triage Coordinator

Optimal Care

Jackson, MI • On-site, Remote

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Optimal Care is where your dedication meets a rewarding career.

As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day.

For 6 consecutive years, we have earned the Great Places to Work certification, and we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day.

We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

Key Responsibilities

The Triage Coordinator is responsible for the coordination of all after hours calls, after hours orders, and after-hours communication with on-call provider, patients, facilities, and families for Hospice. Responsibilities are completed with limited supervision and after hours. This position requires initiative, creative problem resolution, time management, excellent phone and electronic communication skills, service excellence and a desire to work within a practice that centers around and with a geriatric population.

In this role you will be responsible for:

  • Communicates significant findings, problems, changes in condition or environment to the primary care providers and other personnel involved with patient care
  • Performs well under stress and in emergency situations
  • Assumes primary responsibility for "after hours" including planning, coordinating, implementing, and assisting with the evaluation of the plan of care for patients, families and facilities
  • Develops and maintains positive working relationships with others. Helps others when needed without necessarily being asked to do so
  • Maintains confidentiality of patient and employee information. Shares information only in accordance with policy
  • Answer telephone calls after hours and responds to any concern or change in patient condition
  • Provides support and direction to agency staff, health care professionals patients, and families related to health care concerns

Required Qualifications

  • High School Diploma or GED
  • Minimum one (1) year of experience in medical field, medical office experience or related position
  • Ability to operate computer equipment, Fax and photocopy machines necessary
  • Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
  • Knowledge of medical terminology
  • Excellent verbal and written communication skills

Desired Qualifications

  • Associate degree preferred
  • CNA or MA certification preferred
  • Experience with geriatric population and/or caregivers preferred
  • Familiarity with HCHB and Ethizo EMR preferred

On-Site Office Locations

  • Bingham Farms, Grand Rapids, Jackson, Kalamazoo, and Saginaw, Michigan; and Maumee, Ohio

Hours

This position offers a flexible schedule with a combination of on-site and remote work.

  • Full-Time, 36 Hours/Week

Weekdays: 2 days per week (Monday-Friday), 11:00 AM - 11:30 PM

  • On-site: 11:00 AM - 4:30 PM
  • Break: 4:30 PM - 5:00 PM
  • Remote: 5:00 PM - 11:30 PM

Weekends: Every other Saturday and Sunday, 8:00 AM - 8:30 PM (remote)

Pay Range
$18—$22 USD

How We Care for You

  • Minimum of 3 Weeks Paid Time Off (PTO)
  • Medical, Dental, and Vision Insurance
  • HSA and FSA options including Dependent Care
  • Company paid Short Term Disability
  • Company paid Life Insurance
  • 401(k) with Employer Match
  • Mileage Reimbursement
  • Company Vehicle Program for field roles
  • Pet Insurance
  • ID and Fraud Protection
  • And more...

Background Screening

Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.

Equal Opportunity Employer

We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.