Remote Telephone Operator Jobs in Detroit, MI (NOW HIRING)

Employment Type:
Full timeShift:
Description:
** Position is remote/work from home based.
ESSENTIAL FUNCTIONS
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
Designs and implements reporting applications including, but not limited to, BI dashboards, reporting cubes, emails, and batch reports.
Works with project lead, business users and analysts to gather requirements, conduct design sessions and prepare specifications.
Translates project requirements into functional and technical specifications for BI reports, dashboards and analytical applications.
Develops, implements and maintains test strategies and plans.
Contributes to and supports the organization's short and long term Business Intelligence strategy.
Provides production support for Business Intelligence (BI) capabilities.
Mentors, assists and trains other BI Developers, Data Analysts and power users as appropriate.
Leads peer reviews of solution designs and related code reviews.
Works with end users on specific questions regarding appropriate use of the BI tools and data.
Manages the scope of the deliverables within the release timeframe, optimize programmer resources and fulfill obligations outlined in project plans or Service Level Agreements (SLAs) to deliver a defined release package.
Manages dependencies and identifies efficiencies to package project deliverables into viable business capabilities/releases.
Coordinates with revenue cycle colleagues to provide requirements to ensure necessary infrastructure and desktop configurations to run end user tools.
Determines feasibility of integrating end user tools and upgrades with existing and future infrastructure along with Operations staff.
Understands and provides input to the strategic objectives of the RC Data Analytics team with respect to end user tools and follow the standard vendor selection/evaluation processes when evaluating and making recommendations along with the Solutions Architect.
Reinforces and assists defining the vision and direction of the RC Data Analytics team.
Initiates opportunities to learn and grow. Handle multiple demands, shifting priorities, crises and rapid change.
Cultivates working relationships within the RC Data Analytics team and with the PBSs and RHMs that are positive, professional and collaborative.
Knows, understands, incorporate and demonstrates the Trinity Health Mission, Vision and Values in leadership behaviors, practices and decisions.
Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS
Bachelor's degree in healthcare or information technology or an equivalent combination of education and experience.
Minimum of seven (7) years of experience in Information Technology of which five (5) years' experience working as BI developer in a large data warehouse and business intelligence environment.
Minimum of five (5) years of experience working with BI technologies such as Business Objects, Cognos, Qlikview, Tableau.
Minimum of five (5) years of experience writing and tuning advance SQL.
Demonstrated mastery and experience in creation and maintenance of Business Intelligence (BI) tool suites, including:

• Functional and technical knowledge of supported enterprise data delivery tools
• Evaluating, implementing, and deploying self-service BI tools
• Report design and delivery
• Dashboards, metrics, analytics, and objects
• Rules Engines
• Testing and implementing tool upgrades
• Monitoring tool usage statistics
• SPSS statistics calculations and integration

Demonstrated knowledge of healthcare nomenclature preferred.
Expertise in different data modeling methodologies (e.g., 3NF).
Strong proficiency in leading technical projects, assignments and analysis.
Interfaces with director level and staff positions.
Experience working with multiple healthcare business disciplines including Operations, Finance, Revenue Cycle and Administration.
Excellent organization, analytical, interpersonal, written and verbal communication skills.
Ability to work in teams and in a self-directed work environment.
Must be comfortable operating in a collaborative, shared leadership environment.
A personal presence, which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
This position operates in a typical office environment. The area is well-lit, temperature-controlled and free from hazards. Incumbent communicates frequently, in person and over the telephone, with people in a number of different locations on technical issues.
Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communications.
The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions.
The incumbent must be capable of traveling in the course of completing project assignments.
Ability to meet established deadlines.
This position operates in a typical office environment. The area is well lit, temperature controlled and free from hazards.
Hourly pay ranges: $47.23 - $70.85
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.