ZipRecruiter

Log In

2

Remote Telephone Operator Jobs in Detroit, MI (NOW HIRING)

Telecom, Inc.

Be Seen First

Remote Residential Internet & Voice Sales Representative

Detroit, MI · Remote

$17/hr

Telecom, Inc. is seeking a motivated, personable, and sales-driven Remote Residential Internet & Voice Sales Representative to join our team. In this role, you will make outbound calls to prospective

New

Telecom, Inc.

Be Seen First

Remote Residential Internet & Voice Sales Representative

Detroit, MI · Remote

$17/hr

Telecom, Inc. is seeking a motivated, personable, and sales-driven Remote Residential Internet & Voice Sales Representative to join our team. In this role, you will make outbound calls to prospective

New

TEKsystems

REMOTE CSR

Detroit, MI · Remote

$17.50/hr

Description Fully REMOTE Customer Service Representative opening for a Financial Services customer. The Customer Service Representative (CSR) provides exceptional service to insureds, carriers, and

Hello Innovation

Customer Happiness Hero (Remote)

Detroit, MI · Remote

$16.50 - $22.25/hr

Customer experience is different at Hello Innovation. We cut the red tape, ditch the corporate BS, and empower you to actually do what's right for people -- not what's written in a script. This isn't

TEKsystems

Email Customer Service Reps

Detroit, MI · Remote

$16/hr

Description Job Description This position is responsible for providing a variety of services to online shoppers through application of knowledge of our organization, its services and products, while

All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Detroit, MI

Remote Telephone Operator information

See Detroit, MI salary details

$9

$17

$24

How much do remote telephone operator jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote telephone operator in Detroit, MI is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are popular job titles related to Remote Telephone Operator jobs in Detroit, MI?

For Remote Telephone Operator jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in Detroit, MI look for?

The top searched job categories for Remote Telephone Operator jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Remote Telephone Operator jobs?

Cities near Detroit, MI with the most Remote Telephone Operator job openings:

Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Detroit, MI as of June 2026, with employment types broken down into 45% Full Time, 54% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,775 per year, or $17.7 per hour.

Remote Residential Internet & Voice Sales Representative

Telecom, Inc.

Detroit, MI • Remote

$17/hr

Full-time

Medical, Dental, Vision

Posted 2 days ago

New

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Telecom, Inc. is seeking a motivated, personable, and sales-driven Remote Residential Internet & Voice Sales Representative to join our team.


In this role, you will make outbound calls to prospective residential customers using company-provided leads. Your goal will be to understand each customer’s needs, explain available internet and voice services, overcome objections, and convert qualified opportunities into sales.


This is a business-to-consumer (B2C) sales position requiring confidence, persistence, and the ability to build rapport over the phone. The ideal candidate is a natural conversationalist who is comfortable working toward individual and team sales goals.


Required Availability

Applicants must be available to work one of the following full-time schedules:

  • Monday through Friday, 12:00 p.m.–8:30 p.m. Pacific Time
  • Monday through Friday, 12:30 p.m.–9:00 p.m. Pacific Time

Please apply only if you can consistently work one of these schedules.


Essential Duties and Responsibilities

  • Make outbound calls to prospective residential customers using provided leads.
  • Identify customer needs and recommend appropriate internet and voice services.
  • Clearly explain product features, pricing, promotions, and service options.
  • Use effective sales techniques to overcome objections and close sales.
  • Identify appropriate upselling and cross-selling opportunities.
  • Consistently meet or exceed weekly and monthly sales goals.
  • Accurately enter orders and document customer interactions in the CRM.
  • Learn and effectively use order-entry, billing, and customer management systems.
  • Represent the client’s brand professionally during every customer interaction.
  • Stay informed about current products, promotions, and marketing campaigns.
  • Organize daily activities and manage assigned leads independently.
  • Follow all required sales, quality, compliance, and documentation procedures.


Qualifications

  • High school diploma or equivalent.
  • Previous outbound telephone sales, residential internet sales, telecommunications sales, or call-center sales experience is strongly preferred.
  • At least two years of experience in a competitive or goal-driven sales environment is preferred.
  • Demonstrated ability to meet or exceed sales goals.
  • Confident, personable, and professional phone presence.
  • Strong ability to build rapport and communicate with residential customers.
  • Ability to overcome objections and provide relevant, persuasive responses.
  • Excellent verbal and written communication skills.
  • Good grammar, spelling, organization, and attention to detail.
  • Comfortable learning new software, billing platforms, and order-entry systems.
  • Strong computer skills, including familiarity with Microsoft Office.
  • Ability to complete a computer-skills assessment.
  • Ability to work independently in a fast-paced remote environment.
  • Quiet, distraction-free home workspace.


Technical Requirements

  • Computer that meets the company’s technical requirements.
  • Reliable high-speed internet connection connected by Ethernet; Wi-Fi is not permitted while working.
  • Corded USB headset.
  • Quiet, noise-free home office.

Important: Telecom, Inc. does not provide equipment or technical support for employees’ home computers. Employees are responsible for maintaining their own computer, software, telephone service, headset, and internet connection in compliance with company requirements.


Compensation and Benefits

  • $17.00 to start per hour, based on relevant work experience.
  • Additional performance-based bonus opportunities.
  • Full-time, remote position.
  • Monday-through-Friday schedule.
  • Hourly, non-exempt position.
  • Medical, dental, vision, and 401(k) benefits, subject to eligibility requirements.


Telecom, Inc. is an equal opportunity employer.

Company Description

Telecom, Inc. is a mid‐size, privately held U.S. based, full‐service omnichannel contact center operating since 1993 from our headquarters in the San Francisco Bay Area. We deliver both inbound and outbound solutions—via telephone, email, chat, SMS, and more—staffed exclusively by highly qualified, U.S. based professionals. We want you on our team!