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Remote Telephone Operator Jobs in Dearborn, MI (NOW HIRING)

TOWNE MORTGAGE COMPANY

CUSTOMER SERVICE REP. - Remote

Troy, MI · Remote

$16.50 - $22.25/hr

The Customer Service Representative receives and processes telephone calls and service requests ... This position is remote. Duties & Responsibilities Overview: * Respond to a wide range of customer ...

TOWNE MORTGAGE COMPANY

CUSTOMER SERVICE REP. - Remote

Troy, MI · Remote

$16.50 - $22.25/hr

The Customer Service Representative receives and processes telephone calls and service requests ... This position is remote. Duties & Responsibilities Overview: * Respond to a wide range of customer ...

TEKsystems

REMOTE CSR

Detroit, MI · Remote

$17.50/hr

Description Fully REMOTE Customer Service Representative opening for a Financial Services customer. The Customer Service Representative (CSR) provides exceptional service to insureds, carriers, and ...

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

Remote (Preference given to Michigan-based candidates) Schedule: Must be flexible to work within operating hours, including evenings and weekends About the Role We are seeking customer-focused ...

New

Hello Innovation

Customer Happiness Hero (Remote)

Detroit, MI · Remote

$16.50 - $22.25/hr

This is a fully remote position, with full-time, part-time, and evening/weekend-only schedules available. ABOUT US At Hello Innovation, we're more than just a company; we're a force for change. As ...

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

Fully remote position * High-speed internet and dedicated home workspace required * Company-issued equipment provided * Candidates must be flexible to work varying shifts within business operating ...

New

Getaway

Customer Representative

Dearborn Heights, MI · Remote

$30K - $50K/yr

Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency. * Travel perks and exclusive industry discounts. * Supportive team environment with ongoing training.

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Remote Telephone Operator information

See Dearborn, MI salary details

$8

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How much do remote telephone operator jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote telephone operator in Dearborn, MI is $16.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $17.88 per hour, depending on experience, location, and employer.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are popular job titles related to Remote Telephone Operator jobs in Dearborn, MI?

For Remote Telephone Operator jobs in Dearborn, MI, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in Dearborn, MI look for?

The top searched job categories for Remote Telephone Operator jobs in Dearborn, MI are:

What cities near Dearborn, MI are hiring for Remote Telephone Operator jobs?

Cities near Dearborn, MI with the most Remote Telephone Operator job openings:

Remote Telephone Operator jobs near you

CUSTOMER SERVICE REP. - Remote

TOWNE MORTGAGE COMPANY

Troy, MI • Remote

$16.50 - $22.25/hr

Full-time

Posted 4 days ago

Job description

Towne Mortgage Family of Companies has more than 40 years of experience in the mortgage industry as a multi-channel, national mortgage lender. We have an opening on our Customer Service team, and we are looking for the right person to join our award-winning company.

When you choose to work at Towne, you join more than a mortgage company; you become part of the Towne family! Our culture encourages you to show up for the job and stay for your career!

Position Overview:

The Customer Service Representative receives and processes telephone calls and service requests from customers regarding mortgage and escrow accounts. Is responsible for appropriately resolving customer inquiries regarding mortgage loan servicing, escrow accounts, billing, and payment processing. Escalates more complex problems to leadership for review and resolution. Promotes Towne Mortgage customer service standards by demonstrating an understanding of the mortgage process and account information, researching and reviewing sources to ensure accuracy, and responding to customer inquiries.


The schedule for this position is 9 a.m. - 6 p.m. or 10 a.m. to 7 p.m. EST. Possible rotating Saturdays. This position is remote.

Duties & Responsibilities Overview:

  • Respond to a wide range of customer inquiries in accordance with Towne Mortgage quality, compliance, and service standards.
  • Utilize various mortgage and accounting systems to accurately research, review, and document various customer account information.
  • Maintain demonstrated working knowledge of all elements of the mortgage lifecycle and relevant regulatory and compliance guidelines.
  • Demonstrate excellent customer service skills consistently, including active listening and the ability to explain complex concepts over the phone, via email, and in person.
  • De-escalate dissatisfied customers appropriately, implement appropriate service recovery strategies, and escalate to leadership as necessary.
  • Possess strong written and verbal communications skills and interact effectively with diverse customer and team member groups, and with all levels of the organization.
  • Employ excellent analytical, problem-solving, critical-thinking, and judgment skills to ensure the accuracy and completeness of information provided to customers and documented across various systems.
  • Organize, prioritize, and process a high volume of work accurately and efficiently.
  • Proficient in common mortgage industry business support tools and financial services technology (i.e., Microsoft Office, Outlook, Fiserv, Encompass, etc.)

Requirements Overview:

  • Three years’ broad mortgage servicing experience; escrow experience a must!
  • Demonstrated knowledge of the end-to-end mortgage process
  • One year of experience in a high-volume call center environment
  • Demonstrated proficiency in common mortgage industry business support tools and financial services technology
  • Working knowledge of and demonstration of “best-in-class” customer service practices and principles
  • Excellent verbal and written communication skills.
  • Strong customer relations disposition and interpersonal skills.

Towne Mortgage is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, disability, national origin, veteran status, or genetic information, as well as any other State or local employment protections. Towne Mortgage is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.